Best Buy

Category:	Electronics Store
Address:	9420 WI-16, Onalaska, WI 54650, USA
Phone:	+1 608-783-0100
Site:	stores.bestbuy.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 100

Reviews 4

Mark Taylor

Good luck trying to get through on their customer "service" phone line. WORST experience ever! They just lost about $1,000 in sales from me. Yikes, it is a week later and I tried and tried to speak to someone in the store to confirm a Geek Squad visit to my home for the next day. The email confirmation I received made it sound like they were expecting me to bring something in to the store. Again with a completely messed up in store customer "service" phone line. 15 minutes of holding. One brief contact with a human then back on hold. Nothing. I try again .... nothing for about 7 minutes. Then I get cut off. Time for corporate! Surely, they can help! Right? Yeah and you probably believe in the Easter Bunny. I ask for help getting a manager at the Onalaska store. The rep asks for the store number. Um, I say I can give it to you but you will have the same luck. Dont you have a private corporate line? Apparently not. She tells me to wait. Back on hold ... waiting ... waiting ... nothing. After 7 minutes I hang up ... she is lost in Best Buy customer service phone hell. I know what that is like. I redial corporate and ask for a supervisor. Nice guy. He really tries to help. He checks the computers. According to what he sees Im not on the schedule for tomorrow in the Onalaska store! Oh for godsake! (I ran into this before. The Geek Squad 1-800 computers cannot see what the Onalaska store schedule looks like.) I ask for a corporate number to call - who, I wonder is the supervisors number. He has no idea (now hes lying and Im getting really disgusted. Its one thing to screw a customer over but to lie about it!). Really, who is your boss? Hes not talking. I have come to the end of the public line of Best Buy non-help and non-accountablity. Now one other ironic thing about this experience... While on hold with Best Buy their recorded music sound quality was pure crap; scratchy, warbling. Good Lord, if an audio/electronics retailer cant manage a decent on-hold sound system, what does that say about their products and tech abilities? Come on, Best Buy, get your act together. I really, truly would rather buy from a local store rather than Amazon but you guys are making Amazon look better all the time. ... Okay, its the next morning. The Geekster is supposed to be here at 10:30 a.m. 11:15 and no agent. I call the store and - miracle - get through to the Geek Squad desk. At this point you wont be surprised to find they have no appt set up for me (I rearranged by schedule to be home today). Despite the fact that three days ago when I set up the appt I went through my address twice and made sure they could find me on a map, I am informed they have me down as "tentative". Nobody can answer anything though they all give me nicely scripted and well-rehearsed apologies. (Id love to see that in-stor staff training). I ask to speak to the store manager. Im offered the GS "floor supervisor" but he will have to call me back. Well see how long that takes... So I waited an hour and no call, so I headed into town for a face-to-face... When I got there I was able to speak to a manager, prefacing my comments by noting to him that in the past 3 years I have spent a lot of money in his store. He was very polite, apologized and said they had a "new phone system" and they were having a lot of problems with it. (No kidding!) He got me set up with a visit to my home in 6 days and waived the basic charge for the house call. Ill report back on how it went. ONE WEEK LATER: The Geek Squad agent got out to my rural home first thing Saturday morning. He was the same one who installed my system 3 years ago. There were no big problems, just some system housekeeping, getting the printer working again and reconfiguration of the system layout. He got everything done in a little over an hour. I was not charged the basic service charge and just paid for some work done during the visit. It was exhausting going through what I did last week, but I feel things were finally resolved.

Joshua Cronk

The only reason they are getting two stars is because the employees were polite and attempted to help me (keyword is attempted though)... Thats were it ends... After 4 separate trips, having to buy two different tvs, a sound bar, and a blu ray player I still didnt get what I wanted. I asked for a smart tv that could play HBO Now... Not HBO GO, but the first tv (which I had to buy the sound bar in order to get the price up above the required amount for the financing option) only because the tv I wanted they talked me out of which would have met the price. Anyway... Got it home.. Couldnt watch HBO Now. Brought the tv and sound bar back telling them what I wanted they sold me a second tv which again couldnt have HBO Now on it. Went back and they talked me into this blu Ray player that could have the app and it would up stream the blu Rays to 4K... After 35 minutes of getting it home and setting it up.. Not only could it not use HBO Now.. It also didnt even have the HBO GO App... So for a 4th trip back I returned the blu Ray player... At this point the employees knew who I was and still didnt say sorry about all the trips I was making, but instead attempted to get me to buy an Apple TV.. Which does not benefit me in any extra way (like the blu Ray player did) other than getting HBO Now. Why would I buy a expensive tv just to have a third party system which sole purpose is to make the tv into a smart tv... I ended up just keeping the tv (for now) and walked out. Honestly they wonder why they are losing to online stores... Your employees are sales people and know nothing of the products.. I could google more information on the products than they could tell me.. Seriously what a waste of time.

Joseph Brennan

This is my favorite Best Buy in my area. This store is an older Best Buy store with limited size for product, but they always seem to have what I need or they are able to have that item shipped to me from another store or warehouse. Lately, the store has reduced the number of laptop and tablet computer SKUs and is focusing more on mobile phone sales. In addition to the large phone area they have a Samsung and Apple store within a store format. The Samsung reps have been helpful with issues on my phone on several occasions. The store does sell service plans via "Black Tie" service, so if you are buying a mobile device make sure you know if you are signing up for the Phone Carrier insurance or the Best Buy Black Tie phone insurance. This store also accepts Android pay at all terminals, but it does not link your loyalty information to your NFC tap when you pay.

Courtney Cameron

Im so impressed with Onalaska Best Buy staff. My son and I went today to look at laptops for my sons upcoming school year. It was soooo overwhelming just because there are so many options...but a staff member named Ben helped us out right away. He asked all the questions to help pinpoint what we might be interested in. Other staff were around busy helping other customers...but when free, they were gladly there to ask if i needed help. All i can say is that all the staff were professional, cheerful, sociable and knowledgeable. It was a great day....on another note...I was also impressed to see some staff with tattoos...in my opinion this is a sign of being with the times and staff more relatable to most of todays society. I could buy on Amazon or Wal-Mart...but Best Buy just showed outstanding effort. Great job and many thanks to the Onalaska Best Buy staff.