Jo-Ann Fabrics and Crafts

Category:	Fabric Store
Address:	16800 W Bluemound Rd, Brookfield, WI 53005, USA
Phone:	+1 262-786-6430
Site:	stores.joann.com
Rating:	4.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 49

Reviews 28

Natacha Guggisberg

Extremely rude people, I felt discriminated for my skin color and its uncomfortable because Im Native American and I shouldnt feel ashamed of my color. Asked a lady and a gentleman where could I find some stuff one was like "over there" he could have said "go find it yourself" such a rude attitude. Asked another lady in the back if by any chance they had shoe laces and she said "We dont" but in a very rude way then another lady went to ask her something and she was extremely nice to that person totally the opposite as she was with me. Im extremely disappointed in this store. You guys should have discrimination rules. I think every client should be treated equally. Never going back to this store. I hope a lot of people stop going there. Rude people everywhere.

Linzi Sorum

This store has THE WORST! customer service ever. I called the store to see what my options were for holding an item and the woman that answered cut me off so she could tell me she was going to get someone that could help me. Well 10 minutes on hold later I finally hung up and drove to the store hoping my 1 left in stock item was still available... it wasnt. and when I asked a worker to see if there were any in the store she practically stomped her feet all the way to the item in question. This is not the first time Ive had issues with this store but Im convinced they just dont care about the people who spend their money here. Go to Hobby Lobby.. or online fabric stores for that matter.

minako25

If you know what you want and can breeze through without human contact, youre golden. If you need help, in the words of the employee who helped me, "Good freaking luck!" I went to this particular Joann because for two days it showed that this location had the item I wanted in stock. 6 of them. No employee knew what it was or where to find it even with a picture and a SKU. I was informed that inventory was never accurate, even though the website time stamps and reads, "*Inventory is accurate as of 6/21/2017 at 2:19 PM" So basically he said they are probably clearance and wished me luck finding them. Pretty disappointed.

Thomas Mayhew

By FAR the WORST customer experience I have EVER experienced at any retail store going all the way back to before I could walk! Not only was the staff aloof and evasive, but lacking simple knowledge of operations. All 3 floor employees INCLUDING the manager were outright RUDE and confrontational, not to mention lacking fundamental retail skills (i.e. simple problem solving, common courtesy, how to use a calculator *seriously*). I have never left a store so infuriated and robbed. The outright disrespect of patrons is baffling. Friends - save your time, money and happiness and go to Hancock or someplace else.

A Private User

The customer service in the framing department was horrible. After speaking with a few friends they all have stated the same thing. Coming from three different people on different occasion must raise an eyebrow. I will now drive further and pay more to have good customer experience. Cross me, my family, and friend off your customer list. The rest of the store was and is great. Clean and Friendly.

Susie Thompson

The ladies at the cutting counter are swift and efficient, as are the others working in the store. It is one of the largest Joann Fabric stores in the area and I LOVE it! Thank you for the creative ideas! Also, youll notice that I, like many experienced sewers, designers and seamstresses... often help other shoppers, just because we care, and enjoy hearing about YOUR projects, too!!

Holly Weitze

Really liked this Jo-Anns Fabric location. Very nice and helpful staff. The lines were very long (such is life during the holidays) but staff did not get frustrated with the amount of people asking them questions and were constantly answering peoples questions and helping us find what we needed. Great holiday staff!

Stacy Hoban

Lots of fabric options. I never go here though during "coupon commotion". They give 50% off and 60% off coupons on any regular priced item but when you get to the store everything you would want to take 60% off of is already on sale so you cannot use your coupons. Its always super frustrating.

Donna Bell

Everything u need from crafts to fabric to cake decorating, wonderful classes, Home decor items, florals, N great coupons. I am sure everyone shops with coupons. Also u can call ahead and run in to pick up your order from a WILL CALL AREA. *** saves so much time.

Patricia Meyer

Its everything a happiest needs the quality over there fabric and then Yarns are very good. I live I have a lot of hobbies I do and I find everything there that I need and the coupons sign up for the coupons or go on your phone youll get fantastic

Amber Robinson

I love Joanns and this store is great, but I hate that you cant get very good cell phone service inside the store. I always use mobile coupons and if I forget to pull up the coupon before I go in it takes forever to pull up their coupons.

Ben Kral

Just called in and the lady who answered was fairly unhelpful and was rude and snippy. I did not get a good vibe off of her at all. Made me hesitate going into the store. Im going to call around to other places to see if they can help me.

Kyle Salewski

Has anything you could ever need for making any craft project. Staff is very helpful and friendly. There are always decent coupons online and in the paper as well if you are looking for more savings.

Chandra Bronsted

Large selection of fabrics and other sewing supplies. Many crafting supplies also available. Download the Jo-Ann App. to score coupons and sign-up to get texts with additional savings.

Alissa Collison

Great selection but way over priced. Paid 120$ to make 3 small throws. Could buy them made 3 times over for that price. Just a few cuts of fleece that we tied the ends to make the throw.

DiAnna Bernal

Good in line for 15 minutes then a lady walks up apparently you need to the number to wait to get fabric cut and she was able to go ahead of me I will not to be back.

Sydney Stafl

Not a fan of Joanns in general, this one is no exception. Expect it to be crowded and load on your coupons to play their pricing games.

Jennifer DeSandre

Ignored me for 10 minutes waiting to get fabric cut... Going everything I need but not thanks to anyone but myself.

Susan Backes

Looooooooove the amount of fabric. The sewing section is well stocked and my go to place for every project.

Brianna Voigt

Beautiful store! Usually well staffed. Always helpful, bountiful parking, large selection of everything.

Brad Cramer

Meh... you know what youre getting into. Their canvas is way over priced. Go to Blick for fine arts.

meg rivers

The person that worked there was so helpful, much more than the other craft stores I went to.