NAPA Auto Parts - SPC- Sumner

Category:	Auto Parts Store
Address:	1312 Main St, Sumner, WA 98390, USA
Phone:	+1 253-863-6306
Site:	napaonline.com
Rating:	3.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM 9AM–5PM

Location

Photos 12

Reviews 12

Jonathan Monson

I am appalled at the service my customer and myself received at this location. He is a one store owner and does not believe in customer service. I run a national company and hold a national account with Napa. I can tell you I wont be ordering parts from Napa until corporate handles this owner. My customer purchased a battery from them and after installing it the customer came to my store and it had boil acid all over under his hood. We then refilled it charged it and tested it and it tested with a bad cell. The batter was then replaced and the vehicle has no issue. I returned the battery to my customer so he could recoop some of his costs on the repair and Clifton I think was the fella that helped him initially basically told him to pound sand. He then contacted me and that same courtesy was extended to me. I then was transferred to the owner who was adamant about informing me that if he doesnt get money back then his customer doesnt get money back. For one, in business you dont talk about whos getting money from where. You simply take care of your customers. I would not recommend this Napa to anyone and I would question Napas practice on warranties when they have locations out there that bear their name and dont honor their warranties and take care of their customers.

Tj Stoddard

The staff when I needed to return a tool was short tempered and bordering on the cusp of flat out rude. They dont have their policies printed on the back of their invoices like the front states. When asked to assist in figuring out the size of a nut they couldnt have been less helpful. They have lost a customer for the rest of my life.

Ashley Savage

Brandon G. ... Not happy with "drum rotation service"... Well... Sumner Napa doesnt DO drum rotation services anymore... so... yeah...

A Private User

Lazy sales girl not willing to order parts that NAPA carries just because "her store" doesnt stock it on a regular basis.

Tim Waters

Real nice people willing to help me replace the parts and jump start my truck. Love these guys. :) <3

Steve Lines

Good parts store with great counter help. Great service..

David Fiola

This is a great location to get what you need.

Brandon G.

not pleased with their drum rotation service.