Ulta Beauty

Category:	Hair Salon
Address:	4036 Factoria Square Mall SE, Bellevue, WA 98006, USA
Phone:	+1 425-643-2666
Site:	ulta.com
Rating:	2.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 95

Reviews 9

Rik Krombeen

I had the worst possible experience with Chelsea, at the Factoria location. Turns out she is the so called "manager" yet Chelsea posses zero customer service skills! She rudely interrupted me before I had a chance to state my purpose of business, was argumentative and has a very bad attitude! I have been an Utla customer for years in various states throughout the US and have NEVER encounter this level of unprofessionalism. The personnel at the Issaquah location are by far more professional and practice excellent customer service skills so even though it is less convenient for me to use that location I will just to avoid another horrible encounter with Chelsea at the Factoria location. Hopefully they will get her into a customer service basics course before someone else has to encounter her level of unprofessionalism.

Teresa Aiken

The store doesnt always have what I need in stock, but the salon is pretty great. I booked with Star online the morning of. I did have to wait an extra 15 minutes past my booking time, but it was worth the wait. To be honest, she was the only one there, with the phone ringing and no one else able to answer (so she isnt totally at fault). The cut was more than half my hair, and it was probably the fastest cut Ive ever had. I showed her a picture of what I wanted, and she even styled it like the picture. I will definitely return for her service.

jessica jepkes

Went in to ask for a recommendation for a anti-frizz serum that is lightweight and not expensive. She immediately got snotty on me and said they do not carry drug store quality items which is stupid to say because its not true. So I clarified and said I meant Im not looking for your most expensive product. She continued to explain to me they only carry salon quality products while talking down to me. Never going there again.

Sarah

Had my hair cut with Erin a few months ago and she totally ruined my short hair. Asked for layers and got a chunk taken out of the back of it that looks like how a kid cuts Barbie hair. Never go to her, she doesnt listen to what you want and it feels like your wasting her time when your in her chair

Diana Chartier

Collette in the salon cuts and colors my hair. May people have commented on how much they like the cut and that I have "the perfect color." I would recommend Collette to anybody who is looking for a great hairstylist/colorist.

nasha alan

I had worst hair highlight and hair cut in this salon with STACIA GOLDSMITH i pay more the 200 $ for nothing she give me wrong color and bad hair cut I never recommended that for any one it was my worst day with them

Flabby

Rude staff and dyed hair employee was askin for it with that attitude

Tammy Neese

Salon visit waste of time - rude stylist. Will never go back here.

Stacey M

Makeup, that is all I need to say..