Sally Beauty

Category:	Beauty Supply Store
Address:	1307 Auburn Way N, Auburn, WA 98002, USA
Phone:	+1 253-833-2120
Site:	stores.sallybeauty.com
Rating:	4
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM

Location

Photos 5

Reviews 7

Courtney Weber

Ive been shopping at the Sallys in North Auburn now for about 15 years and have always had a pleasant experience. Actually, Ive found myself looking forward to my trip to Sallys in the past because the employees Ive met have always been super outgoing, friendly, helpful, full of answers, and seem to enjoy what they do! My husband and I own a small family owned business in North Auburn about a block away from this Sallys location and we live even closer! I recently underwent surgery for ulcerative colitis and am not able to be out and about as of yet and from the two week stay in the hospital and so far 3 weeks recovery at home without much help my hair has become a tangled matted mess so I did online research and found the best products to help ease the process of detangling my rats nest. I found 3 products to try out and so when my husband stopped by the house to drop our kids off quickly so he could get back to work i asked if he could swing by & pick the 3 things up i needed. He asked if I could call & ask if they could possibly have the products at the counter for him so he didnt have to search for them once there (since he was in a extremely big hurry to get back to work which he had to leave open with nobody there) so I called and simply asked if they could have the 3 products up front since theyd have to find them for him once he got there anyway and we only live across the street and the customer service/front receptionist was super rude and short and chuckled before saying "um, sorry but NO we dont do special orders here" so I tried to quickly explain the situation and how hed be there in less than two minutes and that shed be finding the products for him once there anyway but she continued to go on saying " NO special orders, we dont do the shopping for you and walk around the store finding your things when weve got work to do so sorry but once he gets here then we can point him in the right direction but thats all were required to do" I COULDNT BELIEVE WHAT I WAS HEARING! That Sallys never has customers when Ive shopped there and Ive never heard a phone ring so how busy can they be and who hates life that much where they cant be kind and do a little more than they are required to do while at work! Ive always seemed to find it satisfying in one way or another being from personal gain or a superior noticing the quality of work done from doing that little extra without being told to each time Ive gone that extra mile so even that feeling of happiness you get after helping someone who needed it is well worth the extra effort! Im going to write corporate and let them know what type of person they have working there. Oh and fyi when I asked for her name(only because of how rude she insisted on being to me when I kept a calm kind tone the entire conversation) she didnt say anything and she put another employee on the phone with me who was not any nicer and when I asked her for her name she gave it to me and I asked if she was the other ladys manager and she said yes(hopefully no manager would put up with an employee who acted the way she did) so I got her name(BREANNA) and she was very hesitant about giving it to me and then I asked what the other employees name was and again she was very hesitant but gave me the name of, HOLLY and I very politely said thank you very much & have a great evening Breanna! My husband just called to inform me he purchased my items and just like I mentioned they ended up having to physically go look for each item for him since he hasnt the slightest clue of what anything means when it comes to beauty products so they would have actually saved themselves time if they would have been a little kinder to a customer asking for a little assistance! Idiots!

Aradia Threvaisi

Very friendly service. Being in auburn I expected less than helpful or friendly. I went in with low expectations and came out very satisfied. Staff nice and willing to take the time to help you and conversation about the products as well as what you may need. As a person who has been going to a Sallys since 1994 beginning in St.Louis. I am happy to receive that warm friendly welcome and think of home as I come here. The male with the asemetrical haircut is absolutely fabulous.

Liliam Casey

I have curly hair and I found a few products at Sally beauty that arent sold anywhere else. The workers seem to always be busy, but theyll stop any second to help the customers anytime you need help. Theres always available parking spaces and it seems like they always have a sale going on.

sara clark

Some employees know what theyre talking about, some have no clue at all. I was doubled charged and over charged for something but after 20+ min of them trying to figure out how to use the register I just gave up and left.

Sheryl Spencer

From what Ive seen, good prices and quality products.

Chene Meyers

Friendly customer service. Clean.

Corrine Glaser

Veriety of stuff