Petco Animal Supplies

Category:	Pet Supply Store
Address:	4540 Princess Anne Rd #128, Virginia Beach, VA 23462, USA
Phone:	+1 757-474-1018
Site:	stores.petco.com
Rating:	3.9
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 10

Caitlin Morgan

It seems the employees dont care about customer service and helping people find what we need. Went in to this store today to buy a bird cage for my amazon, First of all when I walked in the door, the cashier was to busy talking on her cell phone to a friend to even greet me, let alone ask me if I needed help finding anything. Went over to your bird section and all I saw on the shelf was a playtop and I was trying to find a dometop cage, So i walked over to a man putting away stock and asked if there were anymore in the back, he said there were more on the back wall and pointed me in the direction, I walked over there and there were only rabbit cages, So i went back to find the guy and he had left the area and was no where to be seen, so I looked around a little while for someone and I couldnt find anyone else. I would have bought the large cage (One large enough for my amazon. The biggest one you had on the shelf, a $270 cage) on the shelf since there was nothing else, But there was no one around to help me. Guess they dont need happy and paying customers to keep their company running since they want to hire people who dont care about the customer. And btw, this is not the first time I have not been able to get help from a sales associate at this Petco.

Jes Fin

One of my favorite things Petco has is the dog treat bar. My dog absolutely loves the cream filled sandwich cookies, and a few other seasonal treats. The bar recently added the tiny training treats that are perfect for walks, and learning new commands. Petco also offers a Pet Pals reward card. Once you reach 100 points, you receive a $5 off coupon. You earn points on every purchase, 1 point equals $1 spent. There are bonus offers available as well that allow you to accumulate points faster. If you love shopping for your pets, or have multiple pets this is really a nice card to have. Some days my children, and I go in to Petco just to see the small animals that are for sale. The cages always seem to be clean, and the animals seems so happy, and healthy. They dont really allow the animals to be handled unless there is a real interest in buying which is understandable as it can cause unnecessary stress; but the staff always seem happy, and helpful answering any questions about them.

Anthony Sanseverino

DO NOT TAKE YOUR PET TO THIS PETCO!! I brought my cat here to have her groomed. After 1 hour I received a phone call saying that my cat was hissing and growling and they were afraid to follow through with the grooming appt. I have brought my cat to every Petsmart in this area and never had a problem. Its a cat, not a Mountain Lion. Most employees who groom cats wear gloves when they handle the cat and then they are put in a harness so they cannot bite. I know personally that my cat is all bark and no bite. Arent these people trained to deal with Cats? I mean really, if an animal senses fear its all over. They will act upon your feelings and make things hard for you. Absolutely terrible experience. I took time off work and then had to change the schedule of my day because I had to go back to Petco after an hour to pick up my cat. Petco, please hire employees with some experience dealing with Cats. Until then, I will go back to taking my cat to Petsmart!

Erin Lake

I was very unhappy with the customer service today. They did not take the time to answer my questions about the grooming services. After being left on hold for over 5 minutes Karen told me she "was too busy to go over the individual breed prices" with me and only gave me a range of prices as much as a $20 difference for the breeds that I have. So I had to call somewhere else so I chose Care A Lot on indian river and they were more than happy to answer all of my questions including breaking down the prices and different packages that they offer. Care-a-lot even offered to take my pets in today. They seem like such a wonderful place I think I will be going there from now on.

Rick Davis

We have four dogs and thus do a lot of shopping for them. We really liked the previous manager who was pleasant, courteous and professional. However, the new guy... not so much. We find him boorish and crude, totally undeserving of a manager title and position. Because of him we now shop elsewhere. On a bright note, we had a very positive experience in aquatics dealing with Amelia. She was kind, enthusiastic, and knowledgeable about her craft. She really helped us out. So did a couple of the other girls there. Too bad theyre trapped under a poor manager who publicly berates these employees. If that guy leaves, we would likely return to do business there again.

Samantha Bush

I typically shop at petsmart but I recently received a gift card for petco. I bought 5 neon tetras here and 1 of them was apparently diseased and proceeded to infect some of my other fish. 2 fish have died. Still waiting to make sure my other ones are going to be ok. Not trying to give you guys a bad rep, but seriously make sure your fish are healthy before selling them, its annoying when alot of my time and money goes down the drain just because of one sick fish. Its not that hard to spot a sick fish if you actually care about them.

Anne marie Williams

Not a fan since i went by their ferret cage a few months ago with a sign over it saying "ferrets have the propensity to make unprovoked attacks that cause bodily injury to a human being" with a little disclaimer at the bottom implying state law made them do it. Wtf? I work with and have owned ferrets for quite some time ferrets bite when they are not socialized or are abused which speaks poorly to the treatment of the animals they sell. They took the sign down since i complained.

marie Rogers

Took my dog to have his nails dremeled. First they didnt even do some of his nails and second the ones the did dremel hardly looked touched. Now, I will say my dog is a rescue and is quite skittish but that women acted like she had no idea how to handle him. Ill spend the 15 bucks I spent to invest in a dremel and do it my self next time. At least it will be done.

Brenda Houck

Very disappointed in grooming service. I realize my dog is difficult but I was told to come back a second time so they could work with her, so after planning my whole day around the specific time they told me to come back, they tried for 2 seconds pulled my dog off of the table and told me I had to go somewhere else. A waste of time.

Felix Reynolds

This is a great place to buy fish and hermit crab supplies. Great costumer service inside the fish and small reptiles area, I havent really ventured off to find service elsewhere. I love this Petco and the people in it, some even know me by name. Plenty of friendly animals and staff. I will likely shop here more often. :)