84 Lumber

Category:	Lumber Store
Address:	4884 Nansemond Pkwy, Suffolk, VA 23435, USA
Phone:	+1 757-465-8403
Site:	84lumber.com
Rating:	2.2
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–12PM Closed

Location

Photos 5

Reviews 6

jasmine rager

The service form this company to fix a small gap in my backdoor that was leaking air was astoundingly horrible. After the builder walked through the home with me, he passed the work order onto 84 Lumber to fix. A month later we hadnt heard from anyone, so I contacted our builder. They let me know that the part was on back order, and 84 Lumber should have contacted us to let us know that. They didnt. After another month, I receive an email from our builder stating that 84 Lumber has tried contacting me to no avail. However, they NEVER called me. Once I emailed back that they had not, they promptly called and left a message that they would be in the area the next week. I returned the call, and reached the voicemail of Max - let him know when I was available, and to call me back. Two days later, I emailed the builder AGAIN to let them know my phone call went unreturned. Sure enough, 10 minutes later, they call to set up an appointment. I stated SPECIFICALLY what time I would be available, and yet again they mess up. The contractor shows up an hour early (nobody was home) and proceeded to call my phone multiple times within 30 minutes. I then received a TEXT (I never stated that they should ever text, I asked for phone calls and voicemail) that he was at my home. When I called Max, he let me know he wrote down the wrong time, but that the contractor must have finished early and that was why he was at my house early...So he either wrote the wrong time, or ignored the time frame I was available. The gentlemen that showed up walked across my floor and then proceeded to walk back and remove their shoes. My whole experience was unprofessional and I really hope I never have to work with them again. How they stay in business after so many terrible reviews is beyond me.

Fred More

Lumber 84 in Suffolk, VA is among the worst, in my experience, customer service oriented businesses I have dealt with in many years. I have been at this location many times and it appears that their culture is to not service customer as they walk in. Every single time Ive been at this location employees tend to disregard, ignore or just simply give no attention to the purpose of my visit. They give the impression that they just simply dont like walk ins because they dont have the time to wait on them. It appears that walk-ins are just a bother rather than considering its customer that comes to purchase lumber. To top it off, they dont even notify customers when a scheduled delivery has been delayed for days due to non-receipt of materials. I placed a call to follow up on my delivery that was not delivered on the scheduled date and at that time I was told the order was delayed. The issue is that they didnt even have courtesy to inform me about this delay until the day the materials were supposed to be delivered. It was only when I called inquiring about my undelivered ordered that they informed my order had been delayed. By the time I was informed about this delay I had already incurred in labor costs waiting for the materials. In a nutshell the service at this location is highly detrimental for small a business...I recommend large purchases of lumber be made a other locations such as maybe Lowes, Home Depot or some other customer service oriented lumber yards. I normally dont write reviews, but because this business has been so lousy repeatedly with their customer service I had to write this review.

Elijah Trower

I really do not understand what the people below are talking about when they gave bad reviews on the service of this location. My first time dealing with them was calling over the phone and I spoke with a person named Buddy. He was professional, polite and gave great suggestions on other places that may help me if they could not get my product in on time when I needed it. The reviews below do not reflect my experience with 84 lumber in Chesapeake VA. Great customer service in my opinion.

Kim Young

They Never answers the ever. Bad business can not talk to them on phone. If they not going to answers the should have the phone list or the should say we will not be answers our phone ever.

Amber Maloney

We love working with Walt and Anna. They are always prompt and dependable. They have a HUGE amount of knowledgeable, fair prices, and are absolute life savers.

Aaron Davis

Ridiculous prices on everything. Go to the box store and save 50% Only good thing about this location is their cull wood sales at $1 per board