SEPHORA

Category:	Cosmetics Store
Address:	11960 Market St, Reston, VA 20190, USA
Phone:	+1 703-435-9099
Rating:	2.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 27

Reviews 10

Debby M

Had my worst retail experience here. I had an exchange and was wondering around trying to find something else (plus spend MORE then what I d originally purchased). I was ignored for the most part and then a SA approached me after I dropped off products I wanted along with my bag at her counter. All was well until she made a comment on her head- set to the other SAs that I was a shoplifter and she was with me.. . At first I didnt realize what had happened. I didnt know what to say . I completed my transaction and asked to speak to the manager. I let her know what was clearly said and was told "you were taking too long " . No apology. I called the VIB # and was "awarded" 200 points for my humiliation...BEWARE DONT TAKE TOO LONG LOOKING AROUND THEIR MASSIVE STORE!

Gretchen Hebron

I originally came in just to browse the store. Upon entering I decided to get a foundation match. Floor associates are quick to greet as I entered. One associate in particular named Lucy was of great help. She took her time trying to find the right match, and I got the impression she truly enjoyed her job. Her customer service I received was exceptional, along with everyone stocking the store. Only complaint was the cashier, its unfortunate I did not get her name, because she is the only associate that dropped the review. When I was ready to check out, I was the only one ready. She seemed like she hated her job. Only one word out of her mouth the entire transaction.

Tamara Y. Washington

This is great location. Was helped by Jackie and she helped me find just colors and tools I needed and didnt push me into anything extra. Clean store and adequate parking. Great choice of brands. Store is along the lines of other local stores in size, but really nice folks that work there. The MUA were all tastefully made up and not too heavy in makeup (good sign).

Heather Moesle

This place & all of the people managing this store suck. I drive to Tysons Corner Mall or Ultra just to avoid this horrible place. Spent thousands of dollars in this store every other month & they could care less about customer service. Save a nightmare experience & go somewhere else. They dont have an ounce of common decency. Horrible.

Caitlin Lundquist

Terrible customer service. I desperately needed to track down receipt for a gift Id given just 2 weeks ago & they sent me in circles and ultimately gave me nothing. I find it hard to believe their "register system" is actually "incapable" of finding this order to print a receipt for me.

Chitra Sarah

Love Sephora because if you arent sure what to get, you can always ask for a sample and try it before you buy it. Makeup talk is always super overwhelming for me, but the sales team really explains the products and answers all my questions. Love this location!

Brionne Griffin

This is a huge store with everything you could want. The staff is nice and happy to help you find whatever youre searching for. They were actually out of the 100 point perk I was looking for, so the lady made me a sample. It was so nice!

Arushi Tontsch

Products are great but very unfortunate every time I call to do a make up session they NEVER have availability. Already called at least four times in past three weeks.

Ted Phillips

Eclectic assortment of fragrances. Only a few Chanels, Guerlains and Hermes. On the plus side, they stock some niche brands like Atelier Cologne.

Samar Abdi

LOVE THE STAFF