SEPHORA inside JCPenney

Reviews 3

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Ikran Yusuf

I was planning on purchasing the make up forever concealer and a sephora brand foundation which easily is over $50. Keep this in mind because youll need to know this to understand the story. Robin, the store manager, was extremely rude to me while I was doing my makeup with testers, I use testers all the time, this is how I know what products I love and buy and which dont work well for me. He came over to me, with a mean and resentful look on his face, put his hand on his hip and in the most demeaning way said "if your gonna have a full face of makeup your going to have to spend $50"...I know this already, however I also know that if you make an appointment with a sephora artist and they do a full face FOR ME while I spend $50 but he conveniently left that part out. So I told him "thats fine"...expecting him to leave me alone. Instead he goes "TODAY?"!!! Extremely rude, who are you to act like I dont have money, he was arrogant as hell. I was so pissed off with his behavior I told him to "chill" then he told me "dont tell me to chill" so I said under my breath "stop acting like a baby". Thats when he said "WHAT DID YOU SAY" and I responded, (still composing myself as a decent and normal human being "I told you to stop giving me attitude" then he said "thats not what you said" (am I in court or in sephora) so I said "your right I said stop acting like a big baby". Then he threw a tantrum, called Tammy (assistant manager at Jcpenny) I told her what he had done and she basically did nothing. I told her to review the cameras and just look at his body language and how rude he was. She said she would. I have a meeting with the store manager of JCPENNY and will continue to talk with employees so I can find out when AL will be there. I have reported him to both head quarters Sephora and Jcpenny and will now allow this type of discrimination to happen again.

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Sehrish Hassan

Girl named Brenda she should be fired immediately. She is super rude. I bought a scrub from this store but when i came home n open it, it was already old used item so next day i went back to return n she start accusing me we dnt take 50% used item n instead of listening to me she was just saying you used it, so i have to get rude to tell her it was already used B*tch. Never going back to this store.

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Kim Flores

Extremely rude they lack simple customer service skills.