Grand Furniture

Category:	Furniture Store
Address:	836 E Little Creek Rd, Norfolk, VA 23518, USA
Phone:	+1 757-588-1331
Site:	grandfurniture.com
Rating:	3.4
Working:	10AM–8PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 100

Reviews 16

Paul Trela

I really wanted to give a -10 star rating but the manager saved their case. We found a bed and dresser that we liked, a mattress a piece of art and a couple lamps we decided to purchase. Our sales associate was okay at first. Then it came time to start talking about our financing options. (I just had surgery so I am on crutches and barely walking)I forget my wallet at home and she insists that we have to run the credit check under my name rather than my wife because my wife had just moved in with me 5 days ago. I tell her no she can do my wifes credit check and see what happens and she starts arguing about how she doesnt want to get yelled at by corporate for this and that and that it would become an inconvenience for her. She has us come back later that day to bring in a lease with her name and mine to show proof she lives here as well as my info. We come back and she STILL insists that we have to run my credit check because shes just so positive that my wife will not be approved. I say no and make her do my wifes check because her score is a bit better than mine. She enters information completely wrong twice, forcing her to have to restart the application each time. All the mean while shes running back and forth between 2 other customers.(2 other employees not helping anyone). We submit the credit app and she walks over to help with another customer while we wait for an answer. 50 yards across the store shes yelling to us "Im still waiting for an answer about your credit check" she says... "I really dont think she will get approved though but I will be back over there when I hear from them" This is all being yelled across the store with other customers sitting right next to her and others walking around. She has extremely poor customer service and customer confidentiality issues its absurd. Not only was she wrong about my wifes approval, she was super unprofessional about it. Saying, "Haha Oh wow I cannot believe they actually approved her". This is all happening at about 6:45, store closes at 7. We get ready to pay and she basically forced us out the door and told us to come back Saturday to set up our payments. I had had enough of her at this point so we left and came back to pay. Majority of the time you buy lamps in pairs right? At least I thought so. I find a set that I like. Price tag description says "Pair lamps" with the price on it. Pair meaning 2 and lamps meaning plural. I grab both lamps to take to the front for them to wrap. Again, our sales rep shows her superstar work ethic and says "oh no, you only get one". I tell her, since when does pair mean 1? She replies with "well customers change tags thinking their funny so this just isnt right" I tell her to look it up and tell me what the system says. So then she says someone entered the numbers wrong and that the computer is wrong and the product was tagged wrong. I get so pissed I just walked away and said lets pay and leave. We left with 1 lamp. We get ready to talk about our finance options because of cause our sales rep didnt mention anything to us about our options, payment amount or any other critical info that might be important. We get the the cashier and the cashier says our interest rate is 23.9% and I busted out laughing. Our credit is great and should qualify for something well under 10%. The sad thing is that this is their standard interest rate. Awful. I just said the hell with financing and we paid the bill in full right there. The ONLY reason we came back here two days later to pay for our furniture was because of the manager. Mike was extremely helpful in getting us our prices and assisting with questions our other sales rep could not answer. He called us after we left and explained that the sales people were wrong, the second lamp is ours to pick up and he offered a dish set of our choice for having a hard time with everything. I really appreciate his concern with our issue and handling professionally. Thanks Mike. You saved your store from a review that could have been much worse.

Tiffanie Carter

They put a judgment on my credit with my lease. I went into delinquent one time and paid the money before court date as was advised. They told me as long as I pay before court date I would be fine. Nope, not the case. Years later I applied for an apartment and the judgement was on my credit. How can you get a judgement when the balance was at zero. Im still fighting with this til today. I advise dont use them unless you never get on hard times. They will stick you and not care. I Paid them off before 12months and this is what I get . Never again

Dave M

Walked in and got promptly greeted by a pushy saleswoman that refused to listen to our needs/questions and wouldnt let us get a word in the conversation. When we told her a price point we had in mind that she felt was too low, she immediately turned around, walked away from us and sarcastically said "why dont you try the thrift store". If I could give this store a ZERO I would. DO NOT SHOP HERE.

kem mc

Had the worst experience ever. I had purchased my bedroom set about a week and a half ago and still havent had it delivered because it seems like Im begging them to shop with them. I bought it up front, no finance. This is the worst store ever and I will never shop there again, I wouldnt even recommend my worst enemy to shop here. Really really poor.

Jonathan Evans

Have an account there. Bought two rooms of furniture for my apartment. Reasonable prices. Interest a little high, but other than that: it was a pleasant shopping experience. No up selling or high pressure sales people. Would definitely recommend.

Arthur Sibert

Poor customer service, I called to get a price on a living room set I saw on line and was put on hold for 15 min. the first time and another 10 min the 2nd time. Guess they dont need my money

Bryan Epps

Love jai!! She is great at what she dose more sales ppl need to be more like her!!! Got very nice living room furniture from grand

Jaime Hanley

Nice selection of furniture. However, they do not budge on prices for items that have to be ordered:(

Christopher Bryant

Building could use serious renovation. Not a comfortable environment to look at furniture in.

Agintad Stevens

Service is run around! Financing is the best thing they got! Mediocre furniture...

Nicole Justice

Enjoyed our purchase experience, Mrs. Jai helped us found the perfect mattress.

Millie Springle

Wonderful, Eddie was very helpful with my purchase.