Smoots Auto Center

Category:	Car Dealer
Address:	727 N Royal Ave, Front Royal, VA 22630, USA
Phone:	+1 540-622-2667
Site:	autocentercars.com
Rating:	2.7
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 8AM–2PM Closed

Location

Photos 18

Reviews 8

Lauren Mignot

Do not ever but from these people. I purchased a Suv at the end July 1 week after I had the truck and it started knocking so I called and they said change the oil and it will stop. They had told me when I purchased it they had changed the oil but then they said no we only look at it to inspect it we do nothing else to them. so a few weeks went by and the noise never went away I called again and explained this but it was my problem because I had it so long. when I said no I called in about they had said no I did not. and to call there shop. I did and it would take them a few weeks to get it in so I decided to take the truck to a few different shops each outcome was the truck needed a new motor. after a few weeks of being afraid something would happen if drove it to work and on my way home the truck started to shake I thought it was a tire but they were fine. the next morning I started it up let it run but it started smoking so again brought it to my shop I was told the truck would blow up any time and even driving it 5 miles it may break down. so I left it at the shop and told them to come get it, if they could repair the issue I would be will to pay my account in full and take the truck back, the owner was suppose to call me within a week but instead sent a letter saying they will try to resell the truck and what ever it does not sell for I have to pay back. I have all documents of my claims when I contacted them there answers and all paymemts. so I do not plan on paying them any more money as I was scammed already for a nice amount. so do not try to buy from here they do not even know what condition vehicles they sell. go to a place where your business is appreciated your respected and not cussed at and you have a reliable vehicle not a scrap yard pile of junk.

Cora Roberts

I went to Auto Center to let them know the second car i received from them died too!! The owner laughed in my face and said he wouldnt do anything for me. I told him he was a fu****g crook and his wife got in my face and made racial slurs to me. I than threatin her that id call the police because i knew when i came in there they had a plan, smoots "the owners" wife threw the phone on the counter told me to call them as she kept threating me. The young lady behind the counter was recording our interaction, clear to see. They wanted me to act ignorant but i didnt i kept cool. During my call with the dispatcher, she requested my name and while telling her smoots wife decided to say "they probably already have her in the system." When the cops arrived they told me she had freedom of speech, she threatin to beat my as*, used racial slurs and got in my person space! Freedom of speech. I told him it became further than that when she made threats. He checked the video and said since i cursed first i initiated everything. But at first it was freedom of speech! Fu** Smoots Auto Center and the officer who blamed another womans actions on another individual!! #ForRacistIndividuals The only reason they have the spanish guy there is because he looks caucasion!! Its sick.

DreamisVision

Lets be honest--youre here because youre short on options because of your credit history. Ive found the cars to be quite fairly priced here, but where youll feel it in your wallet is a relatively outrageous interest rate. Outside of that, Ive gotten two cars from them. The first one I got rid of some 50k miles after I bought it, but thats because a broken belt destroyed the engine--could have been prevented had I been more diligent. The second car has been great. Is it possible to buy a lemon here? Yes, but only if you dont do your due diligence. Ask them if you can take it out for a quick inspection at a local shop. Come back with a list of problems and they are usually happy to fix these issues in order to secure a sale. Dont ever just buy a car outright--always get it inspected if its used. Overall--Id suggest them for people in a tough financial spot. Just do your due diligence before you buy and make changes in your life to avoid high interest financing places like this. But for what its worth, Ive been happy doing business with them. Honest review.

Mike Anderson

This place is a rip off. They will sell you way over priced juck. I bought an 07 magnum from them and started to have problems within a week of having the car. I finally did some checking around on the value of the car. I found out it was valued at under 5000 bucks. They dont help you when there is a problem. I have had to miss payments because of having to repair my car. I get a phone call from them wanting money. I said what will it take to keep the car today and they said one full payment and i would not have to worry about them coming after it. So i made the payment an the guy said i was good to go and would be taken off the list. Well lets just say they came and got my car the same night i made the payment. They are now trying to get more money out of me since they already stole my car. This is not a good place to buy a car unless you want to be lied to and treated like crap. Dont do business with them. Im on a mission to have this place shut down. You want to sell lemons start a lemonade stand.

Natasha Basalyga

Had my car for a year & a half no major problems I pay my payments which is the only interaction I have with them no complaints however when I went to buy my 13,000 dollar car the guy who sold it to me acted like he could care less if I got it or not & left before I even made the deal & had some other guy deal with me so hopefully the guy who closed the deal got the commission. Oh but they only had 1 alarm button & for as new as it was they should have 2.

Kelly Freeman

Horrible phone etiquette! Had an issue with the vehicle since day 1. They said they would fix it, but the owner is not available. Three months later, still have the same issue, owner is still not available and wont fix it since we are past 30 days of purchasing the vehicle. They do not care about you, they are just a money hungry business like all the other used dealerships in town.

David Settle

BUYER BEWARE!! .. THEY SOLD ME A LEMON I PUT IN $400.00 BUCKS IN THE CAR BEFORE I WENT 3000 MILES. FAMILY HAD SAME THING DONT DO IT THEY MAY HAVE CHEAP DOWN PAYMENT CAUSE THATS WHAT THEY SELL CHEAP JUNK CARS SAVE YOUR MONEY PEOPLE THEN GO SOME OTHER PLACE . PLEASE CAUTION CAUTION CAUTION !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

saundra g

These people horrible! The customer service is dreadful. Our car is fine but every time we call or go in to make a payment they treat us like crap. Very rude and always screwing around with our amounts and deadlines due. Once they even LOST our $200 payment and required we pay it again! Absurd!