Best Buy

Reviews 5

JA

Jami Broom

I bought a new iphone from here, switching my service from Verizon to ATT. I told the sales person I was only paying $65/month for Verizon and didnt want to pay much more with ATT. They sales person assured me over and over again that if I bought the new iPhone I would only be paying $30 for services/calls/text and $30 for data. I kept asking, but how do I pay for the iPhone? I was told that it was rolled into the service fees. But it wasnt rolled into anything, ATT is charging me $27/month for the iPhone installment charges on TOP of the $30 services and $30 for data making my phone bill with taxes well OVER $100/month. For the next two years because I signed the contract. I kept asking how is it possible? How do they charge me for the iPhone? And his answer was the same that it would be $30 for the services and $30 for the data. HE MADE NO MENTION OF THE $27 MONTHLY INSTALLMENT FEE FOR THE PURCHASE OF THE IPHONE. NOT ONLY THAT, BUT THE SALES PERSON PROMISED ME A $150 GIFT CERTIFICATE AT THE TIME OF PURCHASE. After my purchase, this $150 gift certificate mysteriously disappeared and he said he would have it sent to my home address. Well its been 4 weeks and I havent seen it. I would not trust the salespeople at this store OR the way that BEST BUY runs its business. I also would not buy their warranties as what they fail to tell you is that the $250 warranty they offer with the iphone comes with a $400 deductible. So you might as well buy a new flipping iphone with the money you would have to spend in order to have your iphone fixed or replaced. Im glad I didnt fall for that lie -- I had to read the fine print to find out the truth. Best buy offered no layout of services, so I could see what I was getting myself into. I received no receipts of what I was signing up for with ATT. Otherwise I would not have signed the two year contract or gone through best buy - I would have gone directly to ATT and NOT signed a two year contract. I dont understand how someone can look you in the eyes and lie repeatedly when you keep asking them to clarify their statements. But thats what this salesperson did and thats what his manager did. Associate # 1124741

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JA

Jade Routh

My experience with Best Buy was a long disappointment at first. I had just turned 18 and wanted to get a phone through a contract. Of course I was late getting there (about 30 min before they closed) my sales associate; Heather claimed she didnt have a problem waiting to get me set up. You see heather had been there since 9am and had a family to go home to, but she just wanted to make me happy because it was my birthday and I was too excited to finally have an iPhone, well we come to the end of the process and as soon as heather swipes my card her computer directs her to whats known as a "bridge" tech support. She calls them waits on hold forever and they tell her "oh! No problem just clear out the transaction and start over.!" Of course heather does and as soon as she swipes the card says insufficient funds. At this point Im freaking out, heathers completely confused, I mean who wouldnt be. She calls the bridge back and they say theres no record of us paying but the money has been deducted from my account. At this point Im tired and we just decide to come back tomorrow. Of course when we get back the next day heathers right there trying to figure it all out! She ends up getting her manager Corey, he takes over our problem and tells us sprint has taken the money but has not approved the transaction. Again our plans come to a hold, but can I just say while we were there we had an amazing time with all of the crew. They were so kind and uplifting. So a week later sprint releases the funds and we go back with a different card this time. Everything goes through perfectly, Corey even came in early just to make sure I was all set! Sprint even made my first bill cheaper because of all the trouble I went through (keep in mind I live an hour away from this bestbuy) SERIOUSLY THESE PEOPLE NEED A RAISE BEST BUY CORPORATE! THEY COMPLETELY DEFINED EXCELLENCE IN CUSTOMER SERVICE. NOT ONCE HAS ANY SALES ASSOCIATE GONE OUT OF THEIR WAY LIKE THEY HAVE. I will always bring my tech probs here because of the attention to detail the employees that helped me took.❤️ Thank you all so much. -Jade and Ben

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SA

Sarah Combs

Absolutely HORRIBLE customer service and management. I have for three weeks attempted to purchase a laptop at the Bristol location and get the best price. This store does not value their customers business and does not treat customers with dignity. The manager at the Bristol store refuses to honor qualifying competitor price matches on same product and also has most recently declined to honor a price quote that was provided by Best Buy Customer Service in store. Additionally the manager argued about changing technology (over the three week time period) where this product was concerned to the point that I was actually verbally insulted several times during the discussion. No accomodations were made for my three trips to the store which was more than an hour away or the fact that on the third trip the store inconvenienced me by refusing to honor the customer service price quote. The price given to me by customer service was $54 less than the list price and actually came in $5 below the competitor price match I previously had found. As a result of the horrible customer service at the Bristol store, I will likely take my business elsewhere for electronic needs and encourage others to do the same. Best Buy does not make me feel like a valued customer nor do they adhere to their corporate policy at this location. Good luck trying to use a coupon here as well...theyll find some reason to invalidate it!

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KA

Kay M

I have Best Buys cell phone insurance. Ive had it in the past and it was helpful. Now it is completely irrelevant. My phone has been going downhill lately. Ive spoken with geek squad and the phone center people several times and get new answers every time. Its never consistent. I was told my phone would get sent off and a new one would come in. When I came back at a convientent time to go without a phone I was told it wasnt done in store and was given a number to call to have it replaced. That number ended up being apple support. Apple said they had no connection to Best Buys insurance and I was lied to. They listened to me explain my phones issues and said it was bad and wouldnt last much longer. My phone regularly disconnected from network, lost navigation services and finally died completely in one week while trying to get answers from Best Buy. I was told I hadnt been insured long enough to get a replacement. My two year old phone was insured for two years through them... I was told it was too old to be replaced and itd cost $200 in addition to what I pay monthly. The man in the cell phone center said it would be cheaper to upgrade, only $40! Geek squad later told us no, $40/month.

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TR

Travis Hill

I have always had mixed experiences with the Bristol Best Buy location. While there are a few people on the staff who are knowledgeable in their departments, there are many many more who seem to have little to no clue what they are doing or talking about. I will say that my experiences with everyone there have been pleasant as far as them being nice and trying to be helpful, but they dont always know much about what they are selling. I guess your luck depends on who is working at the time of your visit.

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