Category: | Bridal Shop |
Address: | 1774 N University Pkwy, Provo, UT 84604, USA |
Phone: | +1 801-356-2462 |
Site: | bestgownintown.com |
Rating: | 4.7 |
Working: | 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM Closed |
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Tiffany Yarbrough
I was in there early on a Saturday and had Sarah assisting me. She was amazing. When I got there Sarah explained to me how wedding dresses run bigger so I needed to go up a size or two from my pant size. She then showed me where those sizes were then let me and my parents pick through them. Once we found dresses that we liked she took them to the fitting room and took the bags off them. After we thought we had found all of them that we liked she showed us to my fitting room. I was unable to zip the dresses on my own but as soon as I came out there she was to assist in zipping, both her and my mother. After trying on several dresses, ones that myself and family picked as well as the ones Sarah grabbed for me to try. I ended up putting on the very first dress again, Sarah was there again and ready to accessorize the dress with the veil giving me the full effect of what that dress would be if I decided to go with it. I ended up leaving the store to go to two other bridal shops, one of which I found the same dress, but after my experiences elsewhere nothing beat that dress and the customer service I got from Sarah. That is when I knew that that first dress was the dress and called back Sweetheart Bridal. Sarah just happened to answer the phone and when I told her I would like return try that dress on again, never told her who I was, Sarah knew who I was and said she would have the room ready. In which she did. I put my deposit on the dress and she also discussed all the accessories they had, as well as showing me the different veil options in the books. The experience at this shop was beyond what I could have asked for.
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Karen Decker
I found a gown that I LOVED in New York City. Sadly, they didnt make the gown in white, and I would have needed to alter it in a few different ways in order for it to be ready for the place Ill be getting married. (LDS Temple. Great place. Check it out.) Anyway, I had this dream dress in mind, and I walked in, they were very friendly, and they let me look at dresses before I told them what I was looking for. And I like this approach a lot better because I know what Im looking for a little better than I could describe it. Anyway, I found the dress, I was taken back into a changing station, and then up on a pedestal I stood in what was the TWIN dress of what I had found in New York! (mind you, it was the modest twin. That was 100% A-OK to go into the temple.) They let me try on different veils and play with the ribbons (since the only thing I didnt like was a glittery belt on the dress) and it was just very fun! Im not just saying I like this place because I found the dress of my dreams, I like the lay out. I honestly thought the people were friendly, and I didnt feel pressured at all into making a purchase. I made the purchase because it was perfect. (Also, they gave me a measuring set shaped in little hearts! And a few awesome coupons to use before the big day!) All in all, it was great. Check it out!
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Bethany Hailstone
Everyone was extremely helpful here. The prices are wonderful, and the atmosphere is very fun. I ended up finding my perfect dress here, and everyone shared in the excitement. Employees were helpful but not pushy. They helped me rank dresses I was trying on according to how much I liked/did not like that style. They asked helpful questions such as "Would you want pictures of yourself in this dress on the walls of your home?" "What do you like about this dress compared to what you liked about (x) dress?" or "Is this dress you? Does it fit your personality and style?" Attendants also helped show how dresses would look in a tailored and fitted form (after alterations), but they never came into the dressing room to make those changes. They always waited until I was in front of a mirror, and they only came into the room if I asked for help with a zipper or something. Loved the experience here!!
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Whitney Paskett
I would recommend this store to anyone looking for a wedding dress! My mom and I had exhausted our options for this area. We were about ready to try some stores up in Salt Lake or pay more than we wanted to at another place for a dress I liked. We came in an an hour walked out with a dress. It was PERFECT! Totally me. They had so many choices and I kept trying one after another on that I liked until I found "the one!" The girl (I forgot her name) that was working was so nice and friendly. She took great care of us. I came in a couple times for cleanings and such and everyone was great. The best part is we were under budget and I still got a dress I loved and didnt have to settle! Loved the experience all around. It wasnt just about finding the perfect dress but sharing it with my mom and it was a cute little atmosphere where we could have our moment :)
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Joshua Guest
We bought a wedding dress two months ago and when we went back a couple days later to pick it up, there was a tear in it. They reordered the dress and then had us pay the cost to ship it since we were no longer in Provo to pick it up. I called Chad, the owner, for a refund on the shipping (since they tore the dress, not us) and he told me that I had no business calling him because Im not the bride (Im the groom) and therefore not his customer. Its my wedding too Chad. Plus, we bought the dress on my credit card. I would expect more from the owner of the business himself. Update: Chad called me today and threatened me with his lawyers for posting my review. This review is true in its entirety. Update #2: Chad called me again to apologize for his previous behavior. Since the dress ended up being shipped to us, he refunded the sales tax to us. Thank you Chad.
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Alex Forsythe
The people here were so nice to me. I was working a lot while I was engaged and just couldnt make it to the store during their hours. I called them and they opened the store an hour early! Just for me. They really made me feel like a queen. They had dressed that fit my very limited budget, that were beautiful (its hard to find a cute and well made dress, and modest for under $1000 these days). Also, I have a mom, and a step mom, so my family situation is a little sticky and I just wasnt sure how wedding dress shopping was gonna go down. The owner was very tactful and made my experience amazingly smooth. He knew exactly what to say to avoid any conflict and to make sure I was the center of attention (which is what you want when its your wedding dress). Of all the stores I went to this one definitely had the best customer service, and variety of dresses.
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Lauren Johnson
I had a great experience shopping! This was not my first time at Sweetheart Bridal and their customer service has been consistent all the times I have gone there with sisters, roommates and for myself. They are very flexible and helped me reschedule my appointment first of all so more of my family could come. When I arrived, they were very kind and showed me some dress styles that were what I was looking for, as well as some I hadnt considered. Everyone was very nice and accommodating. The store is clean and organized, the owners are kind and responsive and they have wonderful sales associates who remember you and help you have a great experience. The pricing is very affordable- I saw dresses that ranged from about $350-1200. They should have something to fit your budget. I highly recommend Sweetheart Bridal as a first on any brides list!