GameStop

Category:	Video Game Store
Address:	1200 Provo Town Center #1088, Provo, UT 84601, USA
Phone:	+1 801-852-4450
Site:	gamestop.com
Rating:	2.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 27

Reviews 7

Matthew Thompson

So I just got a PS3 for my girlfriend, & a few games for her. On a whim I decided to step foot into a gamestop for the first time in a decade, & had the unpleasant luck of it being this one. I was simply looking for a copy of a few titles that are proving hard to find right now, which they had, but the guy behind the counter around 10:30 am this morning(scraggly beard, overweight guy) was rude as hell to me, & acted as if me asking whether they had something in stock & the price of them was a huge inconvenience to him. Attitude & customer service is ultimately more important then me then price, so I left & have instead bought the games on amazon for a bit more, rather then give my money to a business that employees people with such horrible customer service skills. I find it doubtful I will ever set foot in a gamestop within the next decade again now, as things havnt changed since the last time I went in. So I just got a PS3 for my girlfriend, & a few games for her as an early xmas present. On a whim I decided to step foot into a gamestop for the first time in a decade, & had the unpleasant luck of it being this one. I was simply looking for a copy of a few titles that are proving hard to find right now, which they had, but the guy behind the counter around 10:30 am this morning(scraggly beard, overweight guy) was rude as hell to me, & acted as if me asking whether they had something in stock & the price of them was a huge inconvenience to him. Attitude & customer service is ultimately more important then me then price, so I left & have instead bought the games on amazon for a bit more, rather then give my money to a business that employees people with such horrible customer service skills. I find it doubtful I will ever set foot in a gamestop within the next decade again now, as things havnt changed since the last time I went in. Marios used games around the corner in the mall has a far superior attitude & professional demeanor then this place, Id suggest people go there instead.

Hayden Hammond

We purchased a PS3 for here a few days ago. It was said to of been inspected, tested, etc. by the associate named Derek. We got it home, and it was completely full of dust. It was obvious it had not been cleaned at all. After cleaning it, we hooked it up, and it worked for about 2 days. It started malfunctioning so badly we HAD to return it. The same associate that "inspected" it said that was very strange, and he would look into it. He exchanged it for another one that he inspected, got it home, and as soon as I put a disk in it began making a horrible grinding noise like rocks in a tumbler. Please, dont get me wrong, I love gamestop and I have never had any problems like this before. I believe this is the act of some associates and store manager that doesnt care about the systems they are selling people. We will be returning this playstation this afternoon, and will no longer shop to this specific GameStop.

A Private User

I bought ODST used for 12 bucks and brought it home because my roommate and I were starting our playthrough of all the Halo games, since they were new to him. A month later, I put in the ODST disk, and it wouldnt play. I cleaned it, and used a disk scratch repairer, and it still wouldnt work. Obviously, since it had been a month, I cant take it back, but they should have CHECKED the game before selling it to me. I went back to buy a new one. The price on the box was still 12$, but it rang up as 14$, I complained a bit to the clerk, and he said he would give me the 12$ price, so I bought it. Now, I am home, and I look on my bank account, and behold, my bank account was charged 14$. Not only that, but I didnt even get my 10% pro member discount. Sooo, yeah. Im done with that gamestop. Never going back. Ever. Except maybe to return this game.

Matthew Clark

I have only been to this GameStop once before, as it is quite far from my house. Both times I went were because they had something in stock that was hard to find. I had placed an online hold for an item and it should have been a quick in and out trip, but do to there only being one employee, it took quite longer. The employee (who I believe said he was a manger) was talking to another customer, who seemed like another employee, so they talked for a while. He also seemed like answering the phone was more important than helping the customers already in the store. He probably answered 20 calls in the time I was there and most of them were asking about the Nintendo Switch, which was out of stock everywhere, so they could have made a recording and avoided most of the calls. I did get the item I wanted, but it was a much longer trip than anticipated.

Chris Foster

My dad purchased two xboxOne games from this store as a Christmas present. They asked him if he wanted them new or used and he said new. However, the employee told my dad that for one of the games they would have to open it and put the game inside, so the Gamestop employee opened the game. My dad then bought the games, for the new unopened price and gave them to me for Christmas. I do not have an xboxOne, So the day after Christmas I took the games back with the gift receipts, in the exact same condition that my dad purchased them new from. However they would not allow the return of one of the games because it was opened (even though they opened it!) and would only allow the return of the other one for in store credit. In general, they ran a skeezy scam, selling a used game that they knew could not be returned for a new price.

David M.

I like this GameStop more than the other one in Orem. Some employees here are helpful, others arent. For example, one employee was engaging and helpful. When the chip in my card had issues (I eventually got it replaced) he found a way for me to buy stuff without it. A different time I came in and the other employee (goatee, red hair) was less inclined to help and lied. He said I couldnt use my card if the chip wasnt working. I said it was possible but he replied that his Manager said that it couldnt be done, even though other employees had done it before and I had literally bought something the day before. He was just being lazy and was disinterested in us buying anything if it meant he had to work more than usual. So he was lying to get out of work.. shame really since the other employees are nice.

Euroclydon23

I verified with two employees the time and location of the Arkham Knight pre-order release, and no one ever showed up. No employees, no other fans, no one. Ive had mostly positive or neutral experiences at this store before, I cant imagine what would make them lie to me like that. But this was the "one good store", the only GameStop that I was still willing to shop at, after having depressingly typical negative experiences at several others. Now that theyre crossed off the list as well, Im done with this company entirely. Another excellent reason to switch entirely to digital purchasing - thanks for making that decision easier!