Pro Signs

Reviews 4

KA

Katie S. Jensen

I originally was very impressed with my experience with Pro Signs. I had a big order that included 3 outdoor signs as well as several smaller signs for inside our building and a large presentation poster. I needed all of these signs within 2 weeks. I got my estimate back and it came in slightly cheaper than the other bids plus they said they could get all signs printed and installed before my 2 week deadline, which they did. That is where my good experience ended. What we did not know was that during install of one of the outdoor signs, the installers had hit and dragged our new sign against the edge of their cherry picker which resulted in scratching part of the printing off as well as denting and scratching the actual aluminum underneath. Rather than informing us, the installers tried to cover up the damage; this temporary fix lasted a few hours before our staff began to notice the printing peeling up from the bottom of the sign. Additionally, they failed to inform us that our other outdoor sign had rotting wood underneath and installed it anyways, resulting in a sign with bubbles and an uneven surface. I got back in touch with Fernando within 48 hours to inform him that the sign was peeling. He assured me it was fine and that sometimes this happens. It was after one of his guys came back to our offices and took pictures that we found out it was damaged and was told that one of my staff must have hit the sign and thats how it had been damaged. At this point, I was told they could put a small patch on the sign for $80!!!! I found it highly implausible that someone at our offices hit the sign above our front door as it sits over 10 feet off the ground and we do not carry any tall or heavy equipment through our front entrance. Luckily, we have security cameras on the front of our building and I was able to go through the footage and find exactly where, when and how the sign had been damaged by the installers. I sent this footage to Fernando and insisted on a brand new sign, and not the outrageously priced patch, as the sign itself was dented and scratched. I was told we would be getting a new sign by the end of the week. I followed up with Fernando almost weekly for another 4 weeks after the discovery on the video footage. Considering it only took 1 week originally for the signs to be printed and installed, I felt we were getting the run around in order to get our sign fixed, which wasnt even our fault. Eventually, Fernando quit communicating with me entirely both by phone and by email. I was preparing to file reports with the Utah division of consumer protection and the BBB as well as have the charges reversed on our credit card due to damaged goods. FINALLY, 2 weeks after Fernando ceased communicating with me and I was preparing to file reports, they eventually came and replaced our broken sign. As someone who works in an industry that must provide the utmost customer service, I was very dissatisfied with how they handled their mistake. I would no sooner make a client wait and certainly not cease communicating with them when I failed to provide the best of my service. I would think that most good businesses and certainly excellent businesses would want to fix their mistakes as soon as possible. As I did not see this in the least with Pro Signs, I absolutely would not recommend them to 1) be trusted to provide a good product and 2) to provide even average customer service to back up their goods and services.

---

D

D Rob

Do not buy from this guy. You wont get what you pay for, and his timelines are about three to four times longer than what he will tell you. I recently ordered several large banners for my business (about 4 x 20 each), which I found out afterwards I was charged almost double what other sign guys are charging for the same thing (my fault for not shopping around). I also ordered some window logo decals to wrap around my storefront. Long story short - he told me one week until installation, and nothing was installed until a month later after I had to get belligerent with him for misleading me several times. Two of the three large banners were the wrong size, wrong landscape direction, and installed in the wrong place after showing him exactly where to put them. They were damaged all over, installed without stretching flat, and no decal stickers for my windows that I paid for were ever provided. I contacted him immediately about the problems, and he has ignored any communication. I shouldve learned my lesson the first time a few years back when a two week $3,300 job took six weeks to do, and the back lit sign turned out to be so dim that you cant read it at night, but he did a pretty good job of calming me down and being nice as he saw the potential to drum up some more business out of the deal. I should have followed my intuition and not given him the full payment by check up front when he asked for it, because it turned out to be a ridiculously bad deal. Youd think that the customer service would at least be better if hes going to charge almost double the price as competitors, but all Im stuck with now is making sure others know how he operates his business. Buyer beware and steer clear!

---

SW

Swanilda Suarez

My experience with Pro Sign was not the best. I was given a time line of 2-3 weeks, after 3 weeks my fisrt sign was not completed and still needed to be fixed due to an error on printing. I had to constantly text Fernando to know the status of the sign as well as the time they were going to go to install it. I was given times like "we will be there at noon" and no one showed up or other days they came several hours late. Fernandos reponse was always an excuse "my guys finished late another installation", " I did not know the company who does our printing did not open during the holiday" and the last one " well, you dont need to be there waiting for us my guys can just show up and finish the sign". Unfortunately I had already given the deposit for a second sign on a pole at the same time I did for my first sign, needless to say that Fernando has not given me an update or where we are at with that sign and we are well in the 4th week and the installation hasnt even started. When I brought this to Fernandos attention his answer was he had told me it usually takes 6 weeks to do this but he had told me 2-3 weeks because he wanted to deliver them quick which is not true, the paper I have says 2-3 weeks for both signs and If I knew about the 6 weeks I would have never agreed to his bid. When he went to my office he made it clear his prices were not negotiable so I am unsure why his time lines should be negotiable then. On the other hand when it came time to pick up the deposit he was there 30 minutes to an hour later after speaking on the phone and have a verbal commitment from us

---

BO

Bojan Jurosevic

The crew from the ProSigns first of all did an amazing job on the sign itself. I had a walk-in patient come in the next day after installation just because he noticed the sign up on the building. I frequently get compliments on the design and chosen colors which by the way Fernando was majorly involved in. Prosigns were also the most affordable as I found, since I contacted most of the companies here in the valley. Fernando was very reliable, helpful and professional. He was always available; my wrong measurements needed a lot of drafts but he remained very professional and worked with me to assure that my sign looked the best. His staff also knew what they were doing. They missed their dinner so my sign can be done in a timely manner. Overall, a great experience, detailed workmanship, and a caring bunch will make me recommend these guys to my network for any marketing tools out there. Thanks again guys!

---

---