Category: | Jeweler |
Address: | 7182 State St, Midvale, UT 84047, USA |
Phone: | +1 801-568-9500 |
Site: | shaneco.com |
Rating: | 4.1 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–5PM Closed |
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A Private User
Open letter to Tom Shane: March 31, 2009 Dear Tom Shane, My name is Rich H., and I am writing this on behalf of one of my employees. After hearing of the experience that my employee had at your store here in Salt Lake, I feel compelled to write to you. My employee has no knowledge of this letter. I feel that if I didnt write it I would be betraying the values I hold as a member of the business community and as someone who prides himself on being customer focused. Before today, I held the Shane Co in high regard. It seemed like an organization that prided itself on its customer focus and high standards. After talking with my employee, I have changed my mind. My employee is an outgoing happy person by nature. Many people in the building have noticed his demeanor today and have asked what is wrong. It will not be long before everyone here is aware (that is 50 people one day after the situation.) Needless to say, everyone who has heard about this situation has changed their opinion of the Shane Co. Even loyal Shane customers have stated that they will not go back. You are probably wondering what this situation my employee had could possibly be. He was planning on proposing to his girlfriend in the next month, and had a ring on lay-away at your store. He placed the ring on lay-away around the 6th of January, 2009. He made an inquiry as to the status of the ring yesterday, and was informed that the ring was no longer on lay-away, and that he would be receiving $525 of his $1,000 back in a Shane Co gift card. He pleaded with the store manager to receive a full refund, but she wouldnt budge. He is currently trying to sell his gift card at a loss so he can at least get some of his money back. I am at a loss for words how to describe this situation. As far as I am concerned, this is theft, pure and simple. In fact, you stated in your comments on the restructuring the Shane Co is going through that, "However, you may, if you wish, receive a store credit for the full amount of any purchases made from November 13, 2008 to January 11, 2009." You know, as well as I, that $525 of $1,000 is not a full amount. The reason that I wrote this is to inform you of the impact of this failure to serve a customer. I can assure you that anyone I talk to will not be a Shane Co customer. In fact, I am currently attending the University of Phoenix, and the class that I am attending tonight is Business Ethics. This will make a very interesting topic to discuss for a few minutes. A failure of this magnitude will spread very quickly. Not only was money stolen, a young mans dream of the perfect engagement was taken as well. I, for one, am glad to tell others of this failure by the Shane Co. After all, that is how a free market works. If you do not take care of your customers, they, along with everyone they know, will not take care of you. Sincerely, Rich H.
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2015 Iron 883
Well...... I came to purchase my fifth ring from shane do and forth for my wife it is an addition to her wedding ring adding a 4th band so I call Shane co and tell them that I want to add another identical band can they look up the bands I purchased before ..... They found it and now it was 80 dollars more then I paid last year..... Rely Shane co higher prices in the peak of wedding and engagement season thats pretty low on quality so I tell them will they honor the price I always spend and Shoshaney tells me no sorry ..... Ok well I want to get it so hold it for me I am on my way..... After I drive there during rush hour I walk in and stand in the middle of the sales floor and wait a good minute before somebody notices me ....... Upsetting I ask for shashaney and they go to the back to gets her it took about 8 minutes of waiting standing around dumb founded so I ask about the ring she has it and I go to purchase it I ask her I want to look at bracelets after I purchase the band at a premium price that a recurring costumer should not pay..... Well I do that then ask her about the mens bracelets she shows me a pathetic collection and tells me if I want something higher quality then order online..... Hmm on so I ask about if they have 24" 14k gold rope branded necklace she says no 14k is for women I asked how much it would cost in 18 she quoted 24 inches for 200! Omg that would be a dream price but she did not know her gold nor prices she quickly rushed me out of the building not interested in selling me anything else. It was upsetting that there was a missed chance to sale a bracelet or a necklace and I know a 14k 24" branded chain can go for around 800 bucks. There must not be any skill training and since I already bought something she got her commission and wanted the next sale.
KA
Kamie Ankenbruck
My husband and I have been into Shane Co a few times, window shopping for a future upgrade. This last visit was less than great due to the sales person, Greg. He was terrible to work with and when we go back (yes, we will go back) I will request to work with anyone but Greg. He treated us as though we were not one of the "important" clients in shopping, talking to any other shopper he could (even in the midst of us talking to him ourselves). He also wasnt really interested in helping me find the ring I WANTED, rather showing me the ones HE wanted to show me. He acted offended, making off hand remarks, every time hed show me a new ring he liked and I said I did not like it. I had to repeat multiple times the style I was looking for, which he kept disregarding or just not understanding what I kept saying? He even tried to dissuade me from the ring I loved, telling me how much he did not like it. Lastly, while we made it abundantly clear from our entering that we were just looking, he asked us at the end of our visit if this was something we wanted to purchase today (I get it, its still sales and hes going to try to make the sale). We let him know that we were just looking, at which point he somewhat dismissed us saying, "OK, have a good day." Seems strange for how much they boast "not working on commission." It was not our first unpleasant encounter with him. In one of our previous visits he scolded me as he walked by for trying to readjust the loose diamond in a setting that another sales person had left me with, stating I was going to damage the diamond (with my fingers?). Overall, hes a very unpleasant part of the Shane Co experience for me and I will try to avoid him at all costs in future visits.
HA
Hailee Janroy
I purchased my wedding ring from the Shane co. Several years ago and have upgraded along the way, and have always had a genuine experience, Ive never felt like I was pressured to upgrade my ring or buy something I didnt want.. However, this last time I went in I was truly disappointed. My ring went through the washer a few times and so I knew I needed to bring it in for shop work to get it back to what it was. Greg, was the sales guy that was helping me and was extremely rude, (for whatever reason my diamonds had yellowed from going through the washer) he kept saying that he had never seen a diamond yellow like that before going through the washer and that he could 100% guarantee that it would restored if I left it in the shop. So I asked him, "well, if they cant get the diamonds back that what they were what is covered in my Shane co warranty"? He said my ring isnt covered and that if I want it fixed I have to double to cost and upgrade...and kept trying to push me into spending another $5000 to upgrade my ring. I obviously didnt want to do that because I love the ring I have. He told me it would need to be in the shop for 5 days. So I came back to get it a day later and to my surprise my ring has been dipped in yellow gold (its a white gold ring) and some of my diamonds are still yellow, I literally dont understand why one of the shop people would have turned my ring yellow gold when it was clearly white gold...Do you really think this is acceptable work? I am very disappointed in this company I have never had any problems like this before. Needless to say I will probably end up selling my ring and going with another company who values their customers, because Shane co clearly doesnt!