Universal Computers Bountiful

Category:	Computer Repair Service
Address:	519 W 500 S, Bountiful, UT 84010, USA
Phone:	+1 801-397-1046
Site:	ucsutah.com
Rating:	4
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM Closed

Location

Photos 19

Reviews 8

Ron PIerson

I am old. These new fangled computer things have passed me by. However, they are essential for my small business. I trusted Dave and his friends at Universal Computers with my old system that had all of my business software, my accounting software and 10 years of other stuff that I felt was really important to me. I sat down with Dave and he very patiently helped me to figure out what I needed to upgrade both my hardware and software. I dropped off my old system on a Thursday afternoon and left town. Saturday morning I got a call that my new system was all ready to go, my software was upgraded, my data transferred, and all I needed to do was take it to my office, plug it in and I was all set. Well, with any new computer there is a learning curve for the owner. Windows 7 is a little different than Windows 98. After a couple of days of retraining myself, everything has worked perfectly. I had no down time at all in my business because of the switch over. And two months later, I still feel okay with calling or E mailing Universal and asking a dumb question. They always respond quickly in not-too-techincal language for me to understand. It is nice to find a business that treats their customers with such care.

A Private User

I took my computer in to be fixed, and that turned out to be a major mistake. The first customer service member I talked to, was friendly and gave me his best guess on how much it would cost to fix my laptop. It was not cheap but it seemed reasonable, so I left my computer at the store. The manager was to call me and finalize the price. The manager called three days later, and gave me a price that was $100 above the first customer service person and said I would have to pay a down payment before they would begin work. Why didnt someone mention this while I was in the store? Why the tacked on $100 dollars? Needless to say I went down to the store, to retrieve my unfixed computer. When I picked it up, the entire top was scratched up, like someone at the store had put something on top of it. I would very much recommend not going here. Spend the gas and find a different store. Just so you know, PC Computers in Salt Lake fixed my laptop for the same price offered by the first customer service person.

Ramona Rudert

After trying many providers of computer tech support, we were delighted to discover UCS Universal Computers in Bountiful. Everyone claims to be an expert in networking, debugging and repair, but these guys really are. Owner David Manville stands behind all work performed by him and his staff. They fixed problems caused by previous providers, improved the performance of our small business network and provided reliable backup systems. They customize their services to fit our needs and budget, even providing after-hours service when necessary. In addition to utilizing their technical services, weve purchased new software and equipment from the Bountiful store. Their prices are right in line with other vendors, and the new items fit seamlessly into our system. Perhaps most important, unlike one-man home based providers, theyve made an investment in their business by operating multiple fixed retail locations. This promotes confidence that Universal Computers will be there when we need them.

Alan Strong

I recently needed to buy my first laptop computer after retiring. I visited several retail stores and got so confused with the sales personnel that I finally visited Universal Computers of Bountiful, UT. They have serviced my Antec tower computer for several years and I’ve always felt they’ve done a good job at a reasonable price. I was also at the cross roads of upgrading from XP to Windows 7 or 8. I’d heard mixed stories about W8 so felt I’d do best to go with W7 on both my tower and a new laptop for now. They worked with me to get me into a Toshiba laptop that was still configured with W7. They also upgraded my tower to W7 and migrated all my files over. The conversion was very seamless with no problems. I’m very pleased with the one on one help I was given to help choose the laptop and then to also make this major migration without a hitch was just awesome. I am a very satisfied and now loyal customer Universal Computers of Bountiful, UT.

A Private User

This company originally built my computer. After about one year had to take it in to be checked for problems. Told we had hundreds of viruses - took almost a week before we got a response. Had it cleaned up and paid about $300 for repair. Then next day after getting it home it started freezing up again and unusable. Took it back. After 2 days I had to call to get an update... was told it was working just fine. Went to pick it up from them and it started freezing on them when I was there. They kept it for the rest of the week and had to re-format. Was told everything was fine now. However, when I got it home found that Excel, Word, PowerPoint had all been removed. When I called to find out about getting them re-installed I was told that they would have to charge me to purchase the software! WHAT THE?!?!? THEY WERE THE ONES WHO ORIGINALLY INSTALLED IT!! I just want it put back! UNBELIEVABLE! NEVER, NEVER, NEVER AGAIN!!!

Matthew Billingsley

I wished I checked google before going to these guys for a Diagnosis on my PC. I had to pay $40 to pay this business to give me a Diagnosis, that I later found was a whole big lie. They Told me that it was my motherboard that was broken, but when I took it to some friends and students at Salt Lake Community College, theyve all told me that the motherboard is fine and the Processor was broken. having to pay over $100 in buying motherboards and shipping them back, because I thought they were broken, I went to them for a refund; not only did they refuse to take responsibility for lying to me and giving me my money back, they immediately started talking down on me and telling me that it was my fault. These guys should owe me over $200 for all the trouble they made me go through. Do not trust these SOBs, theyre business is a scam, and they are not nice to their customers

A Private User

Worst Service ever! I took my parents computer in to get a fan fixed. They made them buy a whole new graphics card, and charged them $150 to install a free virus protector. They charge the amount of time your computer takes to load a program, not the time they spend on the computer. I dont know how the Better Business Bureau has allowed these thieves to continue to pillage and plunder people who arent computer savvy. There is a reason why all of the reviews are negative except for the one guy who owns the place. Hes talking about unfair; Ill tell you what is unfair, charging someone for something that is meant to be free, now thats unfair. Oh and they only started working on it, after I called 3 times... your probably better off, just buying a new top of the line computer, because it will be about the same price. RIP OFF!!! RIP OFF!!!

Brian Curnow

About 1.5 years ago, Dave (owner) is shady and was more interested in making an extra $100, despite taking advantage of a customer and risking negative publicity (yes Dave, this finally came back to bite you in the rear). The motherboard on my computer went bad and and initially refused to cover it under warranty. The wording in his policy was misleading and when he realized he was in the wrong- he refused to stand behind the policy. I was in a pinch so I paid his ridiculous fees (including the unauthorized work that someone went ahead and completed with out checking with me first). Additionally- this store will use hardware that is "new in box" but 1+ year old technology- putting more money in Daves pocket- at the expense of his customers. You are better off avoiding this place.