Sprint Store

Reviews 6

A

A Private User

Im giving a 1 * cause it wont let me give 0*, I went in to the store yesterday morning at 10:15 am my to help pay on my Goddaughters cell phone used the auto pay which was very easy and simple to use it being my first time using one I just get my bill in the mail and pay it. I then walked around the store I the mood to buy something wasnt sure what but something, There was to sales rep. and two customers besides me so Im looking for covers for my iPhone and in this time the lady with long dark hair that was working up buy the large service window finished with her customer as well as the other short dark haired gentleman working at one of the side service desk and both customers leave but this time Im in the center of the store at the bluetooth display stand looking at them the lady is playing with her hair looking around and the guy is on the computer doing something well Im standing there for 14 minutes because I was getting a text or two so seen the time on the phone and neither came over and asked it I needed help or wanted to look at something or not and I keep looking at them waiting and the lady was just sitting in her chair and running her fingers through her hair and the guy had finished up and just standing at his area. Then wait did it for me was a new customer came in and the guy goes straight over to him and How can I assist you today! walking right buy me. I just said Fine I will go somewhere else to spend my money and walked out! I will never ever go to this store again and it is the closest to my home. I guess because I was using the auto pay they figure I couldnt afford to buy anything is my best guess if they only knew who much I have spent with sprint in the past 10yrs of being a customer! LOL jokes on them.

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JE

Jeanette Elliott

Been to this location it was okay issue with my phone cracked screen & cracked camera lens..... they had the part 4 the cracked screen but didnt have the part for the cracked camera lens told me it might be glass in the lens so theywas unable to fix my phone and told me to call Asurion insurance. I give them three stars because Ive been with them for 7 years but I never understand the purpose Total Equipment Protection Insurance and Asurion Insurance Claim you need at least one insurance to cover a phone....whereas if you cant be able to fix the phone 4 total equipment protection insurance you might as well just have the Asurion insurance not both..... Im wasting monthly payments on my cell phone bill 7years and always have to call Asurion Insurance just to get a replace refurnished phone instead of getting it repaired at the Sprint Store for Total Equipment Protection insurance Remind you $13 monthly fee (TEPI) or $200 deductible for (AI) As long as you dont have water damage they should be able to repair your phone for (TEPI)..... and one time payment for(AI) deductible you might as well get a new phone instead of paying $13 monthly fee which save you $44 a year.....but for one time deductible how many times do you damage your phone in a year.... mine is every once within 5years hope you enjoyed my story Google Family

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TE

Terry Powell

negative 5 stars......My wife and I bought 2 new phones and were told we could exchange them within 14 days with a $35 re-stocking fee. We were treated like royalty while we were purchasing our new phones. We both decide we would like to exchange the for iPhones which we had before. When we went back we were treated like parasites. The same salesperson that was so nice seemed like it was costing him out of his pocket. (lost commission or bonus?) He was extremely rude and continuously questioned why we wanted to bring them back...we didnt like them. That should be enough. I asked for the manager....Jessie the "floor manager" said he would handle it....instead he dumped us on the only person that was nice all evening...a young man who had nothing to do with the original sale. By this time 1 and 1/2 hours later after the store had closed we were still there getting our easy exchange done. Yes the phones were exchanged, but only after my wife and I were treated like well - - - -. I have been a Sprint customer for over 13 years! NEVER treated so poorly at any retail establishment I have ever been to. Left feeling really bad about the whole experience......buyer BEWARE as always.

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AL

Alan Schup

This is a corporate owned store, so I also complained to corporate. I was sold items that was opposite to what I really wanted, and forced to pay $110 restocking fees for their mistake that I discovered 3 days later. I explained exactly what I wanted to Carlos in upgrading what I had, and he sold me into the most expensive plan there possibly could be based upon the usage I had described, because he neglected to tell me that unlike the smartphones, there is not any unlimited data plans available for the iPad tablets. I found this out only after calling customer service and listening to the automated status stating I had used 80% of the monthly data usage in just 2 days and tried up upgrade the data plan to unlimited. Had Carlos told me upfront that there is no unlimited data plans offered for the iPads, then I would have never considered going the iPad route. Carlos was also most untruthful when he told me there is absolutely nothing he can do about the $110 restocking fee, because I talked to Sprint Corporate and was told that the managers of the store individually has the option to reduce or not even charge a restocking fee on their personal discretion. .

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JI

Jim Wilson

This store is under new management. There used to be some service issues, but I have to say, under the current management, this store ROCKS for service! I have had issues with a few products in the past and brought them in for repair. The staff never repaired an item, they replaced them on the spot, no questions asked. They have activated and deactivated several phones cheerfully while my daughter was going through her android/iPhone crisis. I just got off the phone with a young lady there as I had a list of things I wanted to change on our 6 accounts. All of my concerns were addressed and answered in less than 5 minutes to my satisfaction. I will be visiting them today to have them handled. On that note, I will say this. Because these guys are such professionals, this is a very popular store. They get slammed at times with customers. I truly believe that your patience will be rewarded with quality customer service!

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NA

Nathan Bell

Preordered two Iphone 6 Plus phones and was told that they would be in stock on 9-19-14. I called and the store says they have no way to track inventory coming to the store and will not offer refunds on preorders either. Now I am being told I will recieve a call some time within the next 4-6 weeks when one arrives. Apparently its a big mystery how inventory or preorders arrive at local Sprint stores. I think during training they sit all new employees down and tell them how these magical brown trucks arrive with brown boxes, and when they are opened, it is some surprising moment like a kid on Christmas day. Bottom line for a company desperate for customers: Horrible at setting customer expectations Not "Most improved Customer Service" like they claim Willing to take your money for a preorder in attempt to lock you into a contract

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