A Nimble Thimble

Reviews 11

RE

Rebecca Bass

Horrible Customer Service A Nimble Thimble Will never ever go there again! Went in to get some needles, told them brand, model number of machine (Singer 503A Slant-O-Matic) & what I intended to sew. They recommended some Schmetz needle for denim, $5.99 Bought them, took one out of box tried to put them in machine, the head wouldnt fit. Compared it to the only needle I had, noticeable difference in head size. Put needle right back in box. Took my receipt, along with packaging back for refund, refused to return money! No return policy! Seriously! Only two days between purchase and attempt to return. Then the lady said I didnt tell her anything about the machine, only what I wanted to sew, which is false. Husband was with me and can verify all this. Granted its only $6, but its the principle! Guarantee, I will never be back! Guarantee, I will let anyone I know about this!

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DA

David Allen

Had a bad experience with their customer service. Took our machine in for annual service, when they didnt have it completed by the promised time I complained and requested to speak to the owner to find out when our machine would be completed. The owner would not return my call or tell us when the machine was completed. After my formal complaint with the BBB she miss represented the circumstance on her response and informed us that we were not welcome in her store. We were members of her Block of the Month club. We are about 1/3 through the program and she has refused to allow us to return the merchandise and we are not allow to continue. Not a very mature owner/operator when it comes to customer service. If you machine needs service I recommend some other vendor.

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SU

Susan Mautte

A couple of friends and I went to The Nimble Thimble today. My friends dont sew so they brought their e-readers with them, but one ended up visiting with a fabric hooking class and bought a kit to make a small rug and I had a great time picking out fabric from their wonderful selection and some patterns and tools, too. The staff was very helpful but also left me alone to browse to my hearts content. We even got a great lunch recommendation (The Potpourri House) which we enjoyed a lot. 3 thumbs up for this shop in Tyler, Ive been there twice now and it never disappoints. See you next time I make it to TX!

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ST

Steven Yackel

We came through Tyler to visit a couple of quilting stores and found this store to be fantastic. They have a great selection of fabrics including a full color wall, a section of batiks and a nice section of civil war replica fabric. I found some Australian printed fabric that I thought was very unique that I picked up, and also found some fabric to make some coasters for a friend. This store also does the pulled wool, which I do not know anything about, but it was beautiful and looks like something interesting to try. The staff here were very helpful and enjoyable to visit with.

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TR

Tricia Harvey

A Nimble Thimble is my favorite local quilting store. The employees are great, very friendly and they will let you browse as much as you like but are also very helpful when you are looking for something. The owner is very professional and nice. She is always willing to order special items for me if she can get them and then will hold them for me until I get there to pick them up. I love A Nimble Thimble. Its my happy place.

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BR

Brittany Rozelle

Went in to just look to see what they had. Their fabric selection was great and loved customer service. They asked if we need any help we told them no we are just looking and they let us browse with no bugging or sale pitches like some stores trying to sell their machines.

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LI

Linda Bynum

This is a terrific shop! The owner and staff are so easy to do business with! The owner was so helpful in finding just exactly the right fabrics for my project! Love these gala!

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TI

Tim Kennedy

Excellent hidden gem for sewing and quilting. Great choice of fabrics, as well as what appeared to be a local quilting group guild hall.

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J

J Willy

I dont like the people that work here. They are snobbish, and will not go back. Will just drive to Mineola TX to buy what I need.

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AN

Angie Sawyer

Great variety of fabric and notions!

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LO

Lois amick

This is my go to location in Tyler

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