Sewing & Vacuum Warehouse

Category:	Fabric Store
Address:	18351 TX-249, Houston, TX 77070, USA
Phone:	+1 281-469-5377
Site:	sewingmachinewarehouse.com
Rating:	4.8
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM Closed

Location

Photos 100

Reviews 7

A Private User

WORST CUSTOMER SERVICE EVER! Ordered a $8,250 machine at the same time my friend ordered one--between the two of us we spent nearly $18,000 in machines and accessories. We paid at the time of ordering and were told it would take about a week for the machines to come in. Nearly 4 weeks later after several calls to check on the machines status. I was told that it was ready for pick up but that I would need to pay an additional $165 because I had paid with my credit card. When I questioned why I was just now (four weeks after paying) being charged this fee, the owner started yelling at me on the phone saying that I had asked for the cash price. When I explained that I would be happy to pay with a check if they credited back my card he said that because they hadnt caught the mistake until almost a week after we had paid and it was too late. I honestly didnt know that there was a difference in paying by check verses credit card. I was treated in an extremely unprofessional manner. They seemed to feel that I was working to rip them off by paying with a credit card. This all could have been avoided if they had explained this at the time of the original check out. After paying them $165 I told them that they had lost me as a customer and their response was "oh well". Apparently they have plenty of business, please take your business elsewhere. **Sewing machine warehouse also rewards customers for providing positive feedback with up to $40 in store credit for up to 4 positive reviews.

Diana Gonzalez

The staff is pretty helpful if you actually go into the store. When I would call I just got pieces of information to help that would only get me so far and then I would have to call again, talk with someone else and get a little more information. My biggest problem right now is with the machine I purchased two weeks ago for embroidery. I couldnt even use it for 5 days because I was not given the power cord!! I was under the impression that my machine was a floor model and that it had been overhauled to practically brand new. Well it has yet to embroidery anything for me without messing up. It doesnt stitch the whole design or it just stitches in the same places causing a hole in the material when you try to get the knot out. I have spent a lot of unnecessary money replacing ruined material. I will be going back to the store for the third time in really only a week of using the machine to see what can be done. Keep you posted. Call me old fashioned if you want to, but I dont appreciate people texting when they are working and supposed to be helping the cutomers with their io.FULL attention. =(

A Private User

All of the sudden in my Quilting class my Singer sewing machine broke, and my quilting friends told me about Sewing & Vacuum Warehouse. They said, Sewing & Vacuum Warehouse services and repairs sewing machines. So one of my friends took me over to the Tomball location to see if they would be able to fix my nightmare! We arrived and went in and I was amazed at what they had to offer... Sewing & Vacuum Warehouse carries several different brands of sewing/quilt/embroidering machines. I was like a kid in a candy store, with so many flavors to choose from. Well, the outcome of my old sewing machine was not good, but on the positive side of taking it to Sewing & Vacuum Warehouse, I was able to have the option to buy a beautiful new Janome DC2011 from the wide variety of machine they offer. I LUV IT... If you are having any issues with your sewing machine or just needing to upgrade, Sewing & Vacuum Warehouse is the place to go... While you there please ask for Jason, he is the service gentleman that help me with all my needs...

Abigail Kehr

When my sewing machine stopped working properly, I started searching for somewhere to get it repaired. I didnt want to take it just anywhere and I decided to try Sewing and Vacuum Warehouse because of all the positive reviews, even though its quite far from where I live. I finally bit the bullet and went and dropped my sewing machine off for servicing today. As soon as I walked in the door, a sales person took the machine for me and walked me over to where a another employee, Vianey, set up my machine to figure out what was wrong with it. She was very nice and quickly diagnosed what was wrong with it. When the repair price she quoted to me was higher than what I said Id hoped for, Vianey gave me how I could earn some store credit to defray the expose. So far Im very satisfied with Sewing and Vacuum Warehouse, and I look forward to getting to pick up my repaired machine. If they do as good of a job as the other reviews suggest, I will be changing this review to 5 stars.

Angela K

5 Star Service - I recently had my sewing machine break, so I brought it to Sewing & Vacuum Warehouse for repair. They took my machine in and charged a very reasonable $40 to look it over and tell me what was going on with it. I spoke with Ken, the man repairing my machine, and we discussed my options. The nice thing was that I could use the $40 towards the repair, or towards a different machine. Since repairing my machine would be almost as much as getting a new one, I opted for getting a new machine. Cynthia was the salesperson who helped with this. She took a lot of time figuring out exactly what I use my machine for, and pointed me in the right direction. She also patiently answered ALL of my questions and showed me each of the various machines I was interested in. They have a great big, well lit showroom, with lots of machines to "kick the tires". Very shopper friendly. I will shop here again, and am thrilled with the level of service that I have received! Great Job!

A Private User

Sewing and Vacuum Warehouse is a great honest place to browse and buy sewing machine and surgers. I bought a surger from Vianey. You know that kind of sales person at, let’s say… bass pro shop or REI where they make you feel like a huge moron for not knowing everything and not being a “Pro”. Well I am pleased to say Vianey didn’t make me feel stupid that I didn’t know the proper lingo or that I didn’t’ even know what a certain button did on my OWN sewing machine that I have had for 6+ years. She was honest and very helpful and all the sales people know the machines in and out. I also like that this is a specialty store they know their trade. I also LOVE that they offer free classes when you buy a machine. Im not too proud to take them up on that! All and all a great experience and im happy with what I bought.

Kelley Minor

I LOVE this place. Originally purchased my machine at another store, which closed down a couple of years ago, so S&VW became my new sewing home. Wish I had discovered them sooner! Had my machine serviced there recently and was impressed at the quality of work and the speed in turnaround. My favorite thing about S&VW, though, is all the STUFF I can get for my machine! They have great thread that is shockingly less expensive than the stuff you get at Joann (and I think its better quality, too). And when I knick my bobbin case, I can pick one up that day vs. waiting a week to have one come in the mail. That is gold to me. Bottom line -- friendly folks, great selection, quality service. And, oh, the selection of machines they have in the showroom to try out!!! I have a feeling Ill be trading up soon. ;)