The Home Depot

Category:	Home Improvement Store
Address:	5321 TX-121, The Colony, TX 75056, USA
Phone:	+1 469-384-3715
Site:	homedepot.com
Rating:	3.6
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM

Location

Photos 100

Reviews 19

Pamela Whitaker

The guys at this store are amazing! I just relocated from CO and my pup is scared to death of the hardwood floors in our new rental home. He shakes and refuses to walk on them and hes 50 lbs so I cant carry him from room to room. I called Home Depot in Lewisville and they didnt have the length of carpet I needed to cover the hardwoods abut referred me to The Colony store. I talked with Jimmy to make sure they had the carpet before I drove out there. It was already close to closing but he told me to come on over. I headed out and realized I had to stop for gas. When I got back in my navigation said it was going to be a few minutes after 10 before I could get there so I called Jimmy back and told him I couldnt make it before closing. He said to come on over anyway, hed be there until midnight. I couldnt believe he was still going to help me after close. I got there and he had his manager waiting at the door for me and they got the carpet unrolled and cut for me that night so my pup wouldnt have to wait another day. I appreciated it so much! That is what I call GREAT customer service. They were so friendly and helpful. I would definitely recommend shopping at this Home Depot in The Colony!

Linda Elkin

We were just in your store shopping for a new commode for our bathroom. We had checked on line first to make sure your store had the brand we were looking for. We did not find that brand on the shelves. Trying to find a salesperson to assist us took over 20 minutes, with 2 people volunteering to get someone to help us. When we finally located 2 sales men who were supposed to know something about plumbing, neither one of them seemed really interested in helping us. "No, we dont have that brand, you are better off using your home computer to order it." If he were any less interested in helping us, dont know what more he could have done to demonstrate that. We havent shopped in a Home Depot for some time because we are generally displeased with the customer service, Lowes does a much better job.

Kathy Kennedy

Waited for more than 20 minutes for someone to help me with a toilet purchase. Was told I would receive a call in 48 hours to set up installation. 48 hours later, no call. Back to Customer Service who brushed it off and said someone would call me in the morning. Six days later I received a call to set up the installation (thank goodness I have more than one toilet in the house). Asked for a Saturday install, that will be 5 weeks away!! Said they would be there on Friday and confirm on Thursday. Now late Thursday and no call. Getting tired to carrying this toilet around in the back seat of my car waiting to hear from them.

Larry Caraway

Purchased 13 of wire cable earlier to prevent sag in 12 iron gate. Got home. Got tools ready. Only had 11 of cable. Paid for 13. Back to HD. CS counter. Paid for 13. Only got 11. Sorry. Thats a cut item. We cant do anything. You have to find who cut it. Go to hardware. Man is gone. Hopefully back to tape measure school. Dont make me call 911 and report a robbery over $1.16! Man from building materials scratches head. See associate that knows me. Solved problem. Worst CS I have ever seen. Idiots.

Steve Durman

Pretty poor customer service in this location. Had to wait at the paint desk for over 15 minutes and 3 pages just to get someone to come help me. Other orange aprons mulling about not even acknowledging that they walked past me more than once and saw that I hadnt been helped yet. Finally, an employee without an apron on walks up and tells me hell help me in a few minutes. Pretty poor experience compared to other competitors near by.

A Private User

The phone service is horrible. I called the store three times in a row to ask if they had a 5# CO2 tank in stock. I was put on hold each time, and noone answered the phone. I hung up after waiting on hold for 20 minutes each time. Every time I called, the store clerk told me, "Im sory that noone answered your call, let me find someone for you" and put me on hold. I am never shopping here.

Lisa Gallegos

Was just in to buy some wood to be cut for karate boards. Ive bought several boards and had them cut into 12" pieces and have NEVER been charged for the cuts. Today they wanted to charge me $1.00 a cut - so after I spent $30 on the board it would have been another $12 for the cuts. Nope!! I will go to the other Home Depot locations where customer service comes first. Jerks.

Atticus Burandt

I walk in with a paint lid I bought from HD 2 years ago. The morons in the paint dept tell me "the dont make it anymore" and sell me something the same color but NOT THE SAME SHEEN so it DOES NOT MATCH. Sure enough at the HD WEBSITE they in fact DO MAKE THE PAINT!!!!! Ill never buy paint at Home Dumb@rss again. Complete morons!

Barry Zisman

They worked me over on installing an engineered wood floor. After they ripped up my carpet they told me the floor wasnt level and they had to level it for an exra $500 - would not continue working unless I agreed. We compromised at $250, but that was extremely high handed.

ALEX GHAZI

Always get great service at this store. Only negative is store set up is not contractor friendly, I have no idea why The Home depot have several different store setups, which is pretty darn irritating.... Alex, Frisco Woodworks . c o m

Colm Harding

Rudest staff Asked for help in locating air cleaner that I wished to purchase. Was told that they were busy with other customers. Mentioned this at checkout and staff appeared totally indifferent with no offer to help. I am off to Lowes

Jesse Lopez

The people here are not very helpful. They sit there on there phones or stand in groups of 3 not asking if they can help you. This was at 8am when I went. On Oct 19, 2016 in the customer service section.

Jace Dunn

Asked for vinyl tubing, they said they didnt sell it. I then found it and showed the person I asked where it was in case somebody else asked for it. He couldnt care less.

emmanuel rivera

I stood in line for about 25 min and not because peaople ware buying tons of material but because they only have one open register on either end plus the selfchek

Aba Painting

Obnoxious cameras everywhere implying youre a thief. Beeping at you and showing you on camera as you walk down an isle. Its insulting and distracting.

Mike Gonzalez

Convenient location, most items in stock. Sometimes frustrating to find help when needed but thats the case anywhere. -Mike Gonzalez / Mosaic Realty

Felicia B

Extremely poor customer service and even worse management as well Its an I do not care attitude at this store for sure to bad.......................

Samantha Long

Every time I have gone they have been pretty helpful with painting, door fixtures, lawn supplies and machinery, and gardening!

Danny Sim

I usually do not write a review but i have to say that their customer service is pretty bad. I will never go there anymore.