Bassett Home Furnishings

Category:	Furniture Store
Address:	2261 E Southlake Blvd, Southlake, TX 76092, USA
Phone:	+1 817-796-8034
Site:	southlake.bassettfurniture.com
Rating:	4.1
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 12–6PM

Location

Photos 29

Reviews 16

Laura Mahon

"We had a great experience with Michelle at the Victor, NY store. The fabric we selected was on backorder so we knew it would take longer than the typical ~4 weeks to arrive. The staff did a great job keeping us updated during the 9 week wait time. There was a slight mix-up where we were notified to schedule delivery for part of our order, however, it turned out the order was still incomplete. I received a call back the next day from an apologetic employee who waived the delivery fee as a result of the inconvenience. That was very much appreciated and a testament to the good customer service that Bassett provides. Once our complete order was in, we were able to schedule delivery within two days. Anthony and Tim arrived exactly when the tracking technology said they were going to and they were professional, kind and helpful during the time they were here to deliver and assemble the furniture. I am very pleased with my experience and will definitely be a repeat Bassett customer!"

Pamela LeBon

During one of Bassetts many summer sales, earlier this year, I decided to do a complete family room make-over. Choosing, mixing, and matching the uniquely patterned fabrics for the chairs and sofa became so easy and fun. Catherine (designer) has extensive knowledge and experience and she more than met my expectations; she also stayed committed to my goals and preferences. I wanted an eclectic look, balanced with fun art and unusual accents. The end results have been amazing. And, all in 30 days or less - which no other store could match when custom ordering fabrics, tables, etc. The cost was reasonable, the quality is very good. Our leather recliner is stylish and very high quality. Delivery was quick as promised. The entire experience has been successful and fun. And I have an AMAZING family room! Thank you Catherine! Thanks to John, the manager, for his availability and commitment to customer satisfaction.

Sharon Seth

Ive had a few problems with my ordering experience thus far. First, the order was incorrect multiple times despite my very detailed requests (aka, wrong sectional parts, wrong number of pillows etc). I finally went to the store again in person and spoke with a manager to make sure the order was correct (since at this point Id lost faith in the sales associate). At the time of ordering, the sales associate kept commenting on the local manufacturing of the couch and that we would be receiving it in 30 days. Well 5.5 weeks have gone by now and the only information I have is "sometime the second week of July, maybe." At this point Im just holding my breath, hoping I receive my correct order and the rest of this process goes ok because I dont think Ill be dealing with this Bassett location again.

Amy Werther

Areas of excellence: The Salesperson called to follow up several times. Areas for improvement: We received no phone calls either the day before or day of delivery per salespersons comments. We received an email the day before that I happened to see, so thankfully I was there for delivery. The delivery men were pleasant. The only thing I noticed was that the brass/bronze finish on two of the nailheads was scraped and the bright silver finish was showing through. Thankfully, I have paint on hand for just such times but I should not have had to touch the sofa for the amount of money that was spent.

A Private User

Bassett has great product, service, and is wallet-friendly. I have purchased all of my furniture from the Victor, NY location, and have always received great customer service. My furniture arrived BEFORE the 30-day time frame quoted to me and the one issue I had with my office hutch was fixed within 30 days of delivery. Taisha is always prompt, and the staff is knowledgable and friendly. I have no idea what user j is talking about.

Judy Strenzwilk

"I was kept informed when the chairs would be arriving at the store. I ordered extra material and pillows. I thought it was an excellent way for me to prepare the area where the chairs would go. I had made a lot of changes in my family room. I was very happy with the service I got at Bassett. Mr. Maine was a very nice person to follow through with my purchase. Thank you JHS"

Builder Nerd

We ordered a Beckham 3974 Collection Sectional, 4 inches narrow on the width and 2 inches short on length. Response from Camille Stevens "this is within industry standards". It took us 6 weeks to agree as a couple and then another 4 weeks to wait for the sectional to come in.

A Private User

At first things seemed great, they said it was all made in the USA. The couch was, but the rest of it was not. Bedroom was made in Vietnam. The couch cushion ripped shortly after delivery - and several others have a "seam" that looks like they will rip soon.

Ron S

Customer service? How about any service. 15 minutes later and I had to go track down someone in the back to see if anyone was working there. Nice furniture tho Ill try another location. Maybe.

Gregg Lantz

Purchased a new sofa and chair from Bassett. Everything was handled very professionally. From the original order to scheduling for delivery, perfect!

scott s

Nice selection. The customer service was excellent. This is our first go to place for good quality furniture

Nathan Stahl

Had a great experience from selecting our furniture in the store to the delivery!

Kara Jacob

"Excellent customer service from Allison, and very courteous delivery staff"

Edwin Perez

Bast funiture ever deliverie guys are the best most respectable people

Lou Bellina

Excellent service by James (sles) and his manager"