Starbucks

Category:	Coffee Shop
Address:	16852 NW Military Hwy, Shavano Park, TX 78231, USA
Phone:	+1 210-492-1188
Site:	starbucks.com
Rating:	4.1
Working:	5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–11PM 5AM–11PM 5AM–10PM

Location

Photos 90

Reviews 18

Heather Breves

I came through the drive thru tonight at 9:55 pm and was refused service though the store hours clearly state closing time is 10 pm. I realize that I was cutting it close but come on! Furthermore, I was only trying to pick up a pastry for my daughter, which they throw away at the end of the night anyway! I showed the barista my cell phone so she could see that the time was only 9:55 (you cant fake the time on a cell phone!). She told me her clock said 10 and they were closed! End of discussion. She refused to take my order or acknowledge me at all after that. Completely rude! I go to Starbucks daily, sometimes twice a day and I am infuriated by this behavior. As a business owner myself, I would never treat a client in this manner especially when the store is listed as still open. If you dont want to serve people until 10 pm, change your hours! The employees should not be able to choose to lock up whenever they please just because they are too lazy to actually do their jobs!

Tanja Whited

This location is more concerned with their drive thru then in store customers. My son and I both ordered food and shaken teas. Food was hot and delicious but we never got our drinks. I had a Steak, egg and tomatillo wrap and he had a double bacon cheddar and egg. We sat and ate and waited.... Never called for our drinks. We finally had to go ask after being there 20 minutes or more. We spoke to the cashier who said the printer for names is not working properly. He asked the barista about the drinks and she said she had already made them. I told them weve sat here the whole time and didnt receive our drinks. The barista was quite snooty about it. The cashier finally looked around and they were sitting on the counter for the drive thru. In the Texas heat, ice melting, watering down the tea! They had sat there for about a half-hour! I DO NOT recommend this location unless you use the drive thru! This was not during a busy time of day. The lobby may have had 5 customers.

Dakota Whited

Ordered a steak, egg & tomatillo wrap, a double bacon, cheddar & egg sandwich and two grande shaken iced teas. Both food items came out fast and were hot and delicious! However, our drinks still had not been called out in the 15-20 minutes we sat and ate. Upon asking where our drinks were, the cashier who took our order gave the excuse that the sticker printer decided not to print our drink labels. The barista remembered making our drinks but claimed another customer took them. After a quick search the cashier found our drinks at the drive-thru window. Ah, what a fiasco! Making the extra trip to a different Starbucks location next time.

Michael R

This place is a complete mess. Coffee is consistently burnt, and the staff is rude and disorganized. My wait times at this location average on 10 minutes longer than any other Starbucks in town. Had to finally walk out today after waiting nearly 20 minutes for my drink. There were only two customers ahead of me. As I waited, the store almost filled to capacity due to the inability of the staff to fulfill orders. They seemed more concerned with stacking cups than making drinks. Do yourself a favor and get your coffee somewhere else.

Amanda Villarreal

Its convenient, because its right off 1604, and I love the large outdoor patio. Its the perfect place to stop and meet up with friends, especially if youre looking for a rendezvous location before you all go someplace else, like Fiesta Texas, or the Rim. Its never as crowded as the starbucks near other shopping centers, so its a good place to just chill and maybe get some work done. The baristas are always really nice too.

Carlos De Leon

Service has improved considerably. Very popular during the morning hours. Slightly difficult to get into the drive thru lane and sometimes into the parking lot area when there is a long line. Inside can get crowded during the same morning period. Establishment is clean. Place simply needs to work on speed or hire additional staff for rush hours.

Euan Macmillan

What on earth do you expect everyone? Its going to be a wait to get your coffee because its BUSY. The staff here are always polite. And always seem to be working hard. Just because your spoiled self has to wait 3 seconds longer than you can stand it doesnt take away from the quality of the work done here. Thanks guys!

Christopher Henry

Friendly, helpful cashier who happily answered my questions about how many shots are in x drink. Person who made the drink, though, didnt talk and seemed annoyed when i asked for a cardboard sleeve. Tastes good though (5 shots on ice in a venti cup + 1/2 & 1/2, no sugar (all that for $3.84, tip of the day)).

Lecia Frigo

I had an awful experience this morning. Aaron, the Barista was extremely rude and unprofessional. He went out of his way to be negative and sarcastic. I will never return to this store again. I hope he is redirected so that he doesnt ruin business for this establishment. He needs a reality check.

Matthew Colaw

It would be lovely if the Google time was correct. It shows they open at 5 am but after sitting there for 10 minutes, a young guy gives me a "you idiot" look and then tells me the location opens at 5:30 am. Just a crappie response at 5:15 am when the Google search page results show 5 am.

Pearl Alvarez

Every cashier is so nice and cheerful. I recently went through the drive thru and placed an order. The man who took my order came to the window and gave me a hot water with honey because he heard me coughing. Yes the lines are long but Ill gladly wait for great customer service.

Christine Hanna

The layout of the inside of this starbucks could be better. This starbucks is always rocking with people in and out. The parking lot is packed. they do a good job keeping up with the business and you dont usually have to wait too long for a drink.

Brandon Kreager

Drink quality varies, but that is true with most Starbucks. If they could improve one area of their business at this location I would hope it would be their service time. On average it takes about 10mins + for a drink order to come out....

Diane Lisera

Customer service is good here but the wait is always long! No matter what time of day. I waited 10 mins for a tea! If you cant wait long drive up to blanco and 1604 or huebner and 1604 locations. Both very friendly and faster!!!

Florina Portillo

Worst pick up order system they have. I come in and says order pick up ready in 4-7 minutes. Its been 15 min and they just realize the sand which was never being heated. Never ever pick up from this place!

Mari Garcia

One of the worst Starbucks Ive been to, and I LOVE Starbucks... my hot drink was given to me without a sleeve, my "hot" breakfast sandwich was cold, but worst of all there was a hair in it!!!

Hadlee Hamner

Coffee was great as always, but the employees have been rude, and short tempered the past few times I have gone. In store is better, but I would not recommend their drive through service.

Levi Thomson

Its a Starbucks. Nothing unexpected here. I did have to correct my order after it was made incorrectly, so I suggest trying your drink before leaving. Also this location is always busy.