Lone Star Cars

Reviews 3

A

A Private User

WARNING!! BUYERS BEWARE & PLEASE READ!!! Do not purchase a car from Lone Star cars! After purchasing the vehicle I found various issues that arose as soon as I left the Lone Star parking lot. There were loud noises coming from the steering area when I was making turns and the stereo system was crackling and not entirely functioning. I immediately contacted Lone Star and brought the car there the following morning. I was assured by the sales rep that they would take a look at the car and fix the issues. When speaking with the mechanic and sales rep they intially tried to tell me that the sound from the steering area was normal and that it was typical with the car. Upon further conversation they looked at the car in more detail, stated they had found the issue and replaced a part. When it came to the stereo system, the mechanic and sales rep determined that it was a speaker and that they would order a part and have it shipped to my house at which time I could install the speaker. The mechanic then began to show me how to "install" the speaker, at which time I told him and the sales rep that I was not comfortable doing the installation myself and that I would be taking it somewhere to have it installed. The sales rep agreed and put in writing that they would fix the issues with the car. After returning home and having the speaker arrive, I took it to Best Buy to be installed. The representative at Best Buy told me that it was not the speaker that was the issue and that there were various things not working. After this I again called Lone Star cars and let them know the issue was not what they had diagnosed, but was other items that needed to be repaired or replaced. They assured me that they would order the parts and have them sent to my house. After a few weeks passed and my stereo system stopped working completely and the car continued to drive irregularly, I again followed up with Lone Star cars. Speaking with the owner, rather then the sales rep, he stated that they would not be replacing or fixing any of the items and that this was part of buying a used car. Upon further conversation with him, I made him aware that I had in writing stating that they would be fixing the issues. The owner seemed unaware of this and that the issues were brought to both the mechanic and sales reps attention before I even left with the vehicle. After further discussion with the owner he apologized and seemed embarrassed that they still had not corrected the issues with the car. The owner and I agreed that they would not order the parts (since they had not even attempted to order them yet) and that I could take my car to the local BMW/Mini dealership and have it inspected and repaired there. I took my car to the BMW/Mini dealership where it was inspected and found to have over $5000 worth of damages to it. Without getting extremely detailed, the stereo system does not work at all, the steering system & suspension (that they SAID they had repaired) is shot and requires to be fixed, the tires are ruined because of the suspension damages, and much more. I had the BMW/Mini dealership fax the estimate to Lone Star cars and then I followed up with a call to the owner to discuss the repairs or the possibility of them repurchasing the car from me. The owner told me that he would send me a check in the mail for $1300.00 and that was all that they would be willing to cover. So first off, I would have to pay for over $5000 of car repairs out of pocket and wait to receive a check in the mail from the same people who were supposed to be sending me parts that never showed up. Secondly, they knowingly sold me a vehicle with various degrees of damages and then refused to stand behind their faulty product. Not only did I just find out I am being deployed to Afghanistan, Im left with $5000 in damages the dealer wont cover...

JE

Jenny Drummond

I have Purchased Three vehicles over a period of six years from Randy of Lone Star Cars of Dallas Texas. The first vehicle I purchased was over the internet from New Zealand . I purchased a Ford Excursion. The vehicle was delivered to my hotel in Los Angeles as requested right on time. Everything was perfect except I noticed there was an issue with the CD player . I called Randy ,and he said "no Problem "lll fix it , and he did. Three years later while visiting Vail Colorardo I looked at Ebay to consider a new vehicle. As it happened Lone Star Cars had a Mercedes GL 450 available . I called Randy who remembered me and we negotiated a deal. He sent a driver the next day to deliver my new Mercedes and picked up the trade vehicle to drive home. The car was fantastic. Now 2014, Im back in Vail and called Randy re any late model vehicles he may have available that I could trade . He did his home work and came back to me with a one and a half year old Mercedes Benz GL450. We spent a few phone calls on a suitable deal and then agreed . Randy offered to drive the new car 850 miles to deliver to me. From Dallas to vail Colorado.( and return of course in the traded vehicle) He set off for the long drive. As it happened we had some spare time so we drove two hours to Denver to met with him and his lovely wife Jackie. We had a drink together and completed the paper work, it was easy and a pleasure. It was the first time I had met Randy, but I felt I knew him very well and for a long time. I will continue to deal with Lone Star Cars and Randy Roberts. He is a man of high integrity and a pleasure to to business with. I travel back to new Zealand in a few days and will store my car in Los Angeles. Its great to make new friends and also complete a fair Business deal for both parties. I look forward to my next visit to LA to drive my car again... A very very happy customer. Peter Drummond Auckland New Zealand.

TE

Tex Mike

In 2013 I bought a 2007 Jeep Wrangler 4 door from Lone Star Cars. The vehicle had multiple minor to moderately serious issues. There were multiple Jeep TSBs/ that had not been addressed. The gas tank overflowed when filling. There were software updates such as for the ECU that had not been installed. The exhaust manifold was cracked and leaking badly (I thought it was just loud because it was a Jeep). They had installed a budget boost lift kit and the steering wheel was significantly off center, causing traction control warning lights to go off as I was driving it home. I broke a shock and it turned out that they had installed the shock spacer backwards. The winch that was also presumably installed by Lone Star Cars had been built backwards, it is functional but the lever for engage/free spool functions the reverse of the label. They only had one spare key for the vehicle. I should have made an issue of this. Still, I think this is a decent dealership. No reason to distrust them more than other used car dealers. I ended up spending about $1000 bucks and 4-5 visits to Jeep Dealerships and independent mechanics to get all the issues taken care of. It wasnt a total lemon. But, there is no good reason to trust them either. Buyer beware!