Autos of Dallas

Reviews 3

HE

Hector L.

Oh man, how I wish I could give a good review, but I am essentially forced to do the opposite :( Talked to Robert Song day #1 and told him, very specific, that I did not want to waste his or my time. I had a car, all I needed from him was to: a) check options for financing; and b) to have the car ready for pick up the next day. Well, he insulted me with an 8.8 APR financing and tried to convince me that my credit score was a different number than what it was (little did he know that I had a loan ready and had checked my credit score two days before I contacted him since all I wanted to see is if he had something better to offer). Anyways, after he tying to convince me that my credit was so bad and I would likely not obtain anything better, i politely declined his insult of financing and told him I had one already (3.6 APR, mind you) and that I would pick up the car on Day # 2. He said it would be ready for pickup first thing in the morning and promised me tinting on the car, which ultimately turned out to be one of multiple lies. I get a text the morning of Day # 2 saying that the vehicle had been sold overnight in an auction but that he would "figure something out." clearly, I could tell he was attempting to milk more money or offer a more expensive car out of me, but I was very specific when I told him that I knew what I wanted already and unless I get the exact same car (there happened to be one) at the same price I was offered the day before I would NOT go through with it. He said I could have it at the same price (even had him writing on a text message), and I asked him to PLEASE do not make me go there to sell me a different car or a different price. He assured me he would not. I showed up, sat down to sign, and guess what... he tried to sneak in a different price, when I nicely told him to not waste each others time and to not do that. Long story short he tried to backtrack everything he said, talked to sales manager and attempted to sit there and interpret the text message I showed him, and even attempted to play attorney with me (he did not know I actually went to law school, so found it funny how he was attempting to play down the liability of their employee). Turns out, they did nothing to help me, did not match the price for the vehicle per promised, did not care that I had all the paperwork in order and was literally ready to sign and leave. Literally, EVERYTHING I was told was a lie to get me to show up and then coerce me into buying something else (Robert knew I needed a car by 8 PM that night). Very, very, very bad experience. Price, cars, all is great but damn they cannot care any less about customer service or the lies that their employees use. Id be surprised if this does not happen all the time.

CJ

CJ James

Bought a Mercedes Benz from them back in February of this year. That was the first mistake. After looking at the lot for around 30 mins without anyone ever asking if I needed assistance, I finally went to the front desk and asked for assistance. "Mo" was the car salesman that I was assigned. He was very unenthusiased to help me. I should have allowed that to be my first warning. I choose my vehicle, and the financing aspect went smoothly. After the financing stage, Mo was no where to be found. He did not have my vehicle re-washed for me since it was "just washed for a sale that fell through." I drove off in my new vehicle and realized that it only had 1/4 of a tank of gas and it had water spots all on the car. I also realized that I was only going to be receiving one key for the car. Fast forward. Within 300 miles of driving the vehicle, the "service B" Notice appeared on my dashboard l. After calling a Benz service department, I discovered that this service B would cost a total of $700 (which included a needed oil change.) After hearing this quote, I called Autos of Dallas and spoke to Mo regarding this. He stated that since the vehicle was not due for Service B (a standard service at 20,000 miles) (only 300 miles away from at time of purchase) that Autos of Dallas was not going to do the needed service. I asked to speak to the service manager at Autos of Dallas and Mo kept giving me the run around and every single time I called the service manager I would get his voice box. I left several voicemails and NEVER received a call back. Finally after realizing that Autos of Dallas conned me into buying a vehicle that needed service (and never disclosed this) that o was going to have to have to foot the bill and pay for the service. Fast forward, about one week: I get the service B completed at another service center, to find out that the brake pads are in terrible shape, and that the rooters on this 2 year old vehicle need to be replaced. So in conclusion, after $1000 out of pocket, I have formed the opinion that Autos of Dallas do NOT care for their customers and are unscrupulous and will sell you a vehicle without doing standard service prior to, and will intentionally not disclose this. BAD BUSINESS. BEWARE OF THIS COMPANY. They may be located in Plano, but they are no better than those small side of the road dealerships that will do and say anything to close a sale.

RA

Rachel Kelly

UNPROFESSIONAL. UNTRUTHFUL. DISRESPECT. (And a text message to prove it. PLEASE READ) I first visited the dealership on Saturday, July 8, and was paired with new sales associate, LAMAR “LB” BARNES, though he alleges to have been a car salesman for 15+ years. Lamar assisted me with looking at two vehicles. Lamar and I had been in contact via text and phone the following Monday, July 10 to discuss finance terms. The next day, Tuesday, July 11, I texted Lamar and expressed interest in a newer vehicle. He told me it was his day off, but that he intended to go to the office later that day and would run the numbers on the new vehicle. I graciously thanked him. About two hours later, Lamar sent me the numbers for the vehicle. I asked if he would check with the lenders the dealership works with to compare terms. We immediately got on a phone call, he took down my credit information, and told me he would get back to me in an hour. After several hours of waiting for him to call me and no response to me texts and calls, I went up to the dealership. I was told lamar had left for the day, but I was paired with Robert. Robert said the car had been sold. I was SHOCKED, and frankly, disappointed. I told him that I had been waiting on a call back from Lamar since 1 p.m., but had not heard back. He pointed me to similar vehicle, but it had a different interior. I thanked him for showing it to me anyway, and left…disappointed. At 8:40 p.m. that night Lamar texted me to apologize for just getting back to me. I told him that I was told the vehicle had been sold anyway, but it still appeared on the website. The next morning, I received the RUDEST and most unprofessional text message from Lamar. "Good morning Rachel! Unfortunately the car was sold yesterday! And I have to say that I’m really disappointed in the language you chose to use with my colleague regarding my day off. You would think a woman of your stature and education would handle their tongue a little better than that! All I can say is WOW!” I was FLOORED! Completely blown away. I was FLOORED! Completely blown away. I called Lamar to see what he was he was referring to. He told me that he had had a lot of respect for me as a woman and a lawyer, but because of what Robert allegedly told him, he has lost respect for me. This is the absolute worst shopping experience I have ever had!