Crown Kia of Longview

Reviews 5

BR

Brandie Celedon

Two weeks ago, my husband and I started searching for a newer more reliable car. Longstory short... I will NEVER do business with this dealership. RJ was the salesman working with me... and he was pushy from the moment he called me. I was only interested in looking at vehicles and financing. I told him my husband would have to here for us to make final decisions. The bank approved us for financing on the Chrystler 200. I told him I was interested in other cars as well. My husband and I have three kids, two being in car seats. Well... he seem to care about any of that. He got us financed then called and told me I could drop off our car (trade) and pick up the new car. I have never driven the car... nor was I sure I wanted the car. Also, my car payments were higher than what they should have been. The numbers for the price of the car, with interest over 72 months did not make sense!!! Not at all... however, it sure made sense when I flipped the number from 14993 to 19993! Never will the admit it, but Im positive the number was flipped. I am positive I was being taken advantage of. I ended up at another dealership... bought a car for the same price, I have extended warranty, gap insurance, and a service plan... my monthly payments are way less than at Kia, and the interest rate was the same! Soooo now... Im really convinced I was being scammed. Not only that... but I reached out to a lady who works at Kia as well. She was willing to help me until she tried to get the keys from RJ. He refused to give her the keys and told her I already looked at the car. But yet I never test driver this car!!!! She then told me... that my payments would be high because of our credit and interest rate. She then tells me that this was them helping me more than me helping them. Well... yall just helped right on out of not buying from yall. I also asked to see small SUVs, and other cars. This Kia dealership had no KIA Optimas to show me... yet they are full of cars, and I saw about five online that morning I was interested in. This place was a joke... and I will be warning everybody i know. Hopefully yall train or talk to the employees about customer service skills because they had none. oh and teach your salesman to make sure they get the customers name right. RJ never called me by the right name... and that was just straight up annoying.

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AP

April Simmons

BUYERS BEWARE OF SERVICE DEPARTMENT IN LONGVIEW TEXAS!!! They only consider issues that compromise safety if their almighty, all knowing, never wrong, machine tells them someting is wrong. So if you take a vehicle in, that is still under factory waranty, and report safety concerns like brakes failing, engine stalling, and engine losing power while driving down busy highway all of which happened multiple times without warning requesting them to specifically check throttle body or anything else that can cause this issue what you can expect is them spend less than an hour to hook up to a machine and give a report that no errors were picked up. Ok so i see the benefit of a computer diagnosing a problem, but I can assure you that a vehicle bought brand new and has less than 60,000 miles this is not normal or safe. Apparently Longview Crown Kia since this beloved machine says nothing is wrong they are perfectly fine with you putting not just your life in danger but all others on the road with you! They will not do any service to repair without errors on the Godly machine. I prefer to do business with a company that cares for their customers and willing to investigate what a computer may have failed to. I though mechanics went to school to learn about the cars. Yes use devices to help with efficiency but the customers are the ones driving every day for months or years so the few minutes your company spends looking and driving the car is not going to give you a full picture. Heaven forbid you do some sort of trouble shooting!

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KA

Kayla McKinney

When I arrived at this dealership, everything was great. I was greeted almost immediately. Nick listened to my concerns and everything I wanted in the car. He then brought one to me that was still about $2,000 over the budget I asked for. He told me he could work with us and I was ok with this. He gave me a quick walk around and then we took it for a drive. I immediately fell in love with the car. When we came back in the office, the price went from $13,999 to $17,999. Then it changed to $15,999, we worked out the payment and I told him I would need to discuss this with my fiancé. I was then told that this was only the price for that day and it had to be done that day. Because I loved the car, I went out of my way to talk my fiancé into the car. However, when I got online, the exact car I was looking at was listed for $13,999 on their website. That evening, Nick called my cell phone about 7 times. He said he "could match" that price but only if we bought that night. We didnt want to make a decision that night, and why the heck would go back to that dealership if the prices were going to be jacked up the next day. I was very frustrated with this entire experience. We drove to Shreveport and bought from there.

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SH

Sherrie Lloyd

My son was looking at a 2012 black chevy 1500 extended cab that is lifted and has nice wheels and tires on it. Internet price says 27,995.00. We ask the salesman the price of the truck and he says its around 28,000.00. My son takes it for a test drive, we get back to do the paper work on it and the manager comes out saying its 36,995. That the internet price is wrong because they added the lift and the tires to it, that was the price before the lift and tires. That sure is funny that in the picture on the internet the truck is lifted, otherwise it should be the picture of the truck with no lift and wheels and tires dont you think! FALSE ADVERTISEMENT! WE WILL NEVER DEAL WITH CROWN KIA EVER AGAIN, AND BELIEVE ME, WE WILL SPREAD THE WORD! The manager still hasnt changed the price on the internet! One thing I cant stand about dealers. Most of them are liars and tell you a line of crap, the manager is horrible and horrible at sales. Thats why us parents go with our young adult children to buy vehicles, so they dont get scammed!

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KE

Kelly Wilson

Avoid like the plague. I went to buy a new car with cash and it took over 4 hours. After the test drive I was told a price 8k over the Internet price. After we settled on paying the Internet price they insisted on the extended warranty. I flat out told them no, so then they said I would have to finance it. If they didnt have the exact car I was looking for they would not have gotten my business. To top it off they took the car to "gas and detail" adding almost an hour to the process. It came back exactly like I drove it and with an eight a tank of gas. I brought this up to the GM after the deal was done and said I didnt appreciate my time being wasted. He was extremely rude saying "just be glad of the deal you got. If you dont like it give it back". Completely unprofessional after the deal is done and not worried about trying to satisfy their customers. Beware!

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