Ulta Beauty

Category:	Hair Salon
Address:	7036 Hwy 6 N, Houston, TX 77095, USA
Phone:	+1 281-345-7708
Site:	ulta.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 89

Reviews 21

Heather Fields

I simply believe customer service is the number one thing about any store. The one lady that came and asked if we needed any help didnt even seem concerning and midway through us asking questions she left to "go to something else she needed to do." After that and searching for someone who even looking nice enough to ask, I asked for help and was told "oh you just do it yourself" after I told her that I needed assistance from someone she said "well everyone is busy." I just walked out. Moral of everything, if youre looking for good customer service its NOT HERE.

Elizabeth Francola

Applied for a job here. Went into the store about a week after application to follow up. Met with manager, and was told to come in for an interview on Sunday at 11. Showed up, store wasnt even open yet at 11. I asked one of the ladies who came to the door if the manager I spoke to was available, and that I was scheduled for an interview that morning. She said the manager was off today, and that Id have to come back at amother time. I scheduled my time around this interview, only to be blown off. Very unprofessional, will not be back.

Jacklynn Gullett

Great store. I had never been to this location since I have one closer to where I live. But this one had a hot item in stock. There was plenty of merchandise to play with. Only lacking department was the perfume section. The staff at the front check out counter was very nice too. No one in the store offered to help or talked to me. Which I was actually grateful for, but that can also be a bad thing. All in all, I would certainly come back here again.

StitchN Go

I had a special event to attend that day I booked an appointment for my hair to be glazed and for my make up to be done as well. Off the bat the stylist was rude and she was hard of hearing . So basically I felt I was yelling whenever I spoke to her. She asked what hair color I wanted to do And I chose it out . She did my hair so bad. Omfg Ive never gotten my hair done like that before it was the worst. She didnt even wash all of the hair dye out .

Danielle Street

This salon is so overpriced and they have terrible customer service. They are always understaffed and even when I have an appointment I have to wait a very long time. I would hope that they would hire knowledgeable and friendly staff members for such a popular chain store, however that is not the case. I refuse to shop at this location despite the fact that they are in a very convenient location.

Azia Haynes

This store is horrible! I went in there and they asked me if I needed help and I said no thank you then they continued to follow me around like they were suspicious about me stealing or something. The customer service is horrible . The workers are very rude and one of the Caucasian managers laughed at me and my family when we got to the front . Do not go here.

Peggy Cartwright

Product knowledge was minimal. They just read the back of the hair styling package and made no further suggestions for comparable product or results. Clerk refused to use my customer appreciation coupon saying it can t be used on the product I was purchasing. Research on the website proved that false. Much less customer service than other locations.

Amanda Reyna

This location is horrible. The salon girl was so rude and I told the other girl and she said "Oh thats just her I got use to it" then 3 different times Ive been there the customer service sucks and they all have attitudes. This place is a nightmare.Its like every single one of them dont want to be at work because they all have the same atritude.

mariam zaman

I love Ulta BUT THIS LOCATION IS THE WORST!! I got my hair done today It didnt came out on what i wanted, basically messed up my hair. Took the employ 4 hours just for an ombre which I think is really pathetic. I usually go to the one in Sugar Land never had a problem Ive tried this location for the first time and I regret going here!!!!

justin perez

Went in looking for a hair product. Asked the register workers to help me and instead of actually showing me she acted like she was glued to the desk. When I found the product I asked a hair stylist if the product expires. She and another stylist were very rude and laughed at me. This is not good customer service.

Michelle Trevino

Love love this Ultra! Customer service is beyond excellent! Someone is always there to answer any questions or concerns about whatever it is youre looking for. I just wish they would keep the most popular items in stock at all times. But overall great place to get both high end and drug store makeup!

Lorena Santoyo

This store is horrible!! Unfortunately its the nearest to my house. Ulta in theory should be a great store all things beauty... Not. This location is constantly out of the things my family members and me need. The customer service is terrible and the store is always a mess with things wrongly priced.

Jennifer Ronzello

Currently in line behind 4 people. They only have 1 person checking, but Ive seen a couple employees stocking stuff, one even grabbed some stuff behind the counter, so I know she saw the long checkout line. Also, not a single employee spoke to me the entire time I was in the store.

Shelli Hardman

I love Ulta, but this one is extremely disorganized! Always out of what I need, terrible salon services, employees are not friendly, no toilet paper or soap in the bathroom, ever. I will drive all the way to any of their other locations after the past 3 experiences I had here!

Mylien Olivera

I only asked a question to a lady once, and right away she rudely answered "No" so fast and didnt even bother looking at what I was showing her on my phone :/ or look around. I didnt know I was bothering her, she was just so busy doing nothing so I left.

Brandon J Mitchell

Walked in and was the only Ulta out of 3 that had a chocolate bar by Too Face, So hapoy about that, Found what I needed and bought it, People is a little less friendly than other stores but there busy and the store is going trough a new look.

Valda Combs

Such a good experience for any woman in need of beauty services! Lili at the Benefit counter just made my day. Her expertise on brows, lashes, and makeup are generously given. The atmosphere at Ulta is warm and professional. Love it!

Dominique Gusmeri

Was there for over 30 minutes and nobody asked me if i needed help. Its really messy and they have advertisements up that theyre not stocked for. Cashier was nice but other than that it wasnt a good experience.

Anjanette Cruz

Ive read these reviews and dissagree, I guess people get booty hurt fast! I love the girls thatt work here! But most of all I LOVE Jordan, she fixed my messed up red/orange hair! !!! 10 stars for her.♡Angel

Kendall Reeder

Theres a wide selection of products, both high end and drugstore, to choose from which I love and the employees are great at helping you find whatever you are looking for and are just great in general!!!

Sylvia Attia

Great customer service! I didnt notice that a sales associate missed one of my items. I called and they remembered, told them I would come by a pick it up. They shipped it to me insteasd!