Category: | Clothing Store |
Address: | 1201 Main St 101& 201, Houston, TX 77002, USA |
Phone: | +1 713-655-1896 |
Site: | forever21.com |
Rating: | 3.9 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM |
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Gloria Qiu
This place used be my favorite F21 store in town but the customer service and store arrangement changed a lot (in a bad way) since the new store manager came in. Yes, I am talking about a middle-aged white blonde lady. I used to like this place mainly because its large selection of clothing and not-so-crowed atmosphere, despite the annoying parking situation in downtown Houston. After they changed the store manager/staff last year, the cashier/sales associate always gave me hard time when I bring something to return, even though its within their return policy. In the second time, she refused to let me return one bralette, which was confirmed returnable later by online customer service. She is also very amateur regarding other return policy, claiming that I cannot return accessories; while the truth is I cannot return jewelry. She kept asking me oh, is that ALL youve got? and throw stuff back to the shelves. I found that quite annoying and file a complaint later about the experience in the store. No surprised. I didnt get any response from the so-called district manager who is supposed to call me within a week. Anyway, Ill just think twice about shopping in F21 and for sure not in this location.
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Saylor Toni
I love forever21, and Ive been to this location before and had a great experience, but when I visited today there was not a single section of the store that had been organised in at least a week. Clothes were all over the place. If you managed to find something you liked, there was no chance of finding it in the right size because clothes werent even organised next to each other. The dressing rooms were unattended and with clothes all over the place as well.
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Ady Adylla
I give 3 stars because this place is huge, u could find a lots of stuff and the location. The place looks nice from outside but from inside .. it looks like a bunch of cheap bundle clothes in the night market. And u will never or if u r lucky u will find your size. They have lots of stuff but The staff did not arrange the items properly. U could find all mixed up..blouses , skirts, shorts and pants together. I was lucky that i found my size.
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Tatyana Nelson
Terrible customer service. Awful, awful, awful! The general staff is nowhere to be found. Checked out with the manager and he tons of attitude. I guess customer care is not a priority at this location. I worked downtown and popped in here once in a while. Compared to other XXI locations, this one is extremely organized (partially because the foot traffic is so low). The clothing quality is low, as expected - fast fashion.
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Lauren Valinoti
I personally love this location compared to the Galleria. No crowds and large selection of womens clothing. Organization is better than most but of course any Forever 21 will give anyone with OCD a panic attack. For customer service I am so pleased with everyone from the staff who answers the phones to the manager Erasmo who is a rockstar!! I had a request and he jumped through hoops to help me find a solution.
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Erika Postell
I stopped by and I asked the lady up front if they had any Polo Shirt. She said no, so I asked if there were any clothes that I could wear with a collar so she says, "You can check the middle or this side of the store" which is pretty much the entire clothing section. Not much help. They werent busy. I guess I was asking for too much.
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Dez Ashford
The employees are very inconsiderate. Id rather you go to the Forever 21 in the Galleria if you visit Houston. Ive never had such terrible service in retail. Im very disappointed in Forever 21 and there choice of employees with this store. They left a bad taste in my mouth for Forever 21. I would give zero stars if I could.
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Kristin Malespin
I love Forever 2l but I hate this store. They put so much clothes on the racks you cant get the hangers off and all the clothes get tangled. You can not find anything. I couldnt find my mom for 2 hours, she was trapped between the racks. If you find a shirt you like but need another size, good luck. You will never find it
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Chelsey Gutierrez
This Forever 21 is not organized at all.. clothing is thrown up on the racks and it is impossible to sort through and find your size. The 2nd floor is a little better (with the exception of the clearance section), but still not great. If you are looking for something specific, Id skip this location.
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Sierra Brenae
My friend had a bad experience with this store recently. The employees were very insensitive and unsympathetic. They wouldnt allow her to purchase her items that were on hold just 20 MINUTES before they closed . This is very sad. The employees need to get better
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Rena Tabata
A large selection of budget-friendly, on-trend clothing and accessories including shoes and accessories. Clothing may not last but the store has a lot of fun finds. Efficient fitting rooms. Friendly, laid-back service. Lots of parking nearby.
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Ih Hathf
It is not as busy as the mall, but it is hard to find an specific item because it is a mess. If you have seen a nice T- shirt online and you go out there trying to find it, probably you will not.
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Giang Nguyen
This location is so disorganized. The clothes are everywhere.. makes it hard to find what you would want. It also doesnt motivate you to shop... BUT the girls that work here are nice :)
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A Private User
omg i caint beleive theres a f21on main st. havnt been there but i already kno im goin to be shopping there soon n evrytime i can i love this store great prices and selection!!!"
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ebelinda renèe
theres only a small section for men! lacks variety and sizes. the shoes barely have anything to choose from. its so crazy how such a successful store let me down so much.
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Michael Del Bosque
Always find something here in this flagship XXI downtown location; staff is extremely helpful & they even have a steamer available for use before you checkout.
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Kayla Tran
You can never go wrong in a place like this! The atmosphere has a "laid back" kind of feel. And there is so much variety in every aspects of different styles.
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Abigail aviles
This place is a love and hate kind of thing I love that it contains a variety but the organization lacks in my perspective !!
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Nathali Fernandez
This is my favorite forever 21! The selection of clothing is great, I always find so many cute stuff here!
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Latoya Stevens
Close to home and great people that work there but there plus size section could be a little better
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Dinora Ventura
Perfect fit, but sometimes there are not enough men clothes. I love forever 21 items..
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Connie Falconer
Older middle age white lady. Shes not very helpful and has nasty customers service.
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A Private User
They offer Forever 21 +...... the only other location that offers it is Baybrook..
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Pete Wolfe
Always a good selection, and its a great location. Staff is pretty helpful as well
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Jesenia Martinez
I love this place! Very nice people and theirs a lot of variety of clothes.
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DEISY Silva
I love the service the clothes.. its my fave store to shop ((:
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Kay Bamdad
Rude salespeople and have no idea how to talk to customers
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Ashley Williams
I love going here. Have a great variety of clothing.
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Leslie Calderon
I love it because it has soo many stuff you can buy
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Karan Kumar
One of the best & latest collection of clothing
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Nat B
Very unorganized Racks extremely crowded
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Kristin Salenger
7:40p and they are closed. Not. Cool.
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rick wyliee
My wife works here and she says thi
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Vesta Bortey-fio
Very helpful staff, clean store!
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Diana Enton
Pretty nice place to shop at.