BMW of Houston North

Reviews 3

JA

james carter

Horrible experience. Currently a huge amount of construction going on and difficult to know where to go on arriving at the dealership for service. Took my recently purchased 2016 M4 in to have small scratches fixed and front under carriage repaired. Not Im pressed at all. Undercarriage fixed ok but they claim they couldnt get one of the scratches buffed out. No problem. I understood. But when I looked at my trunk, there were 2 deeper scratches that were NOT there before I took the car in AND the car was very dirty! I complained to the service manager about both but was more concerned with scratches on my trunk that were not there before. He had the car taken back and SUPPOSEDLY fixed the scratches but they are still there. He claims that he couldnt see them. Then made the comment that they were there before and was not going to do more to fix it. I was furious as I purchased this car not one week prior as a CPO car. It only had 5900 miles and I and my salesman checked the entire car for scratches etc. and as part of the deal, they agreed to fix any problems found. At this dealership, there seems to be no relationship/interaction between service and sales and for that reason I feel as if Im being screwed. I will never take my car here again for service. I have owned many Bmw vehicles and have used other dealers for service, and never had problems. If I could give ZERO stars I would. They obviously dont care at all about customers or their property! A few weeks later, Im adding more to this review. This involves the run-around that I have gotten from my salesman, Daniel, as well as his management team. After purchase, I was only given one key and asked about the other at that time. I was told by Daniel, the salesman, that he should have the second key for me when I bring the car in to get the scratches and undercarriage fixed a few days later. He was not there when I came for the service but was there when I picked the car up after the above mentioned service fiasco. At the time, said he didnt have it but was working on it. He never once contacted me to tell me there was no second key, or that it would be my responsibility to have another made. Instead, he lead me on and into believing that they would order another key. Had I known this from the beginning I could easily have ordered the second key myself at the time of purchase and all of this could have been avoided. Now Im getting the run-around from him and his manager regarding this issue and he claims that he told me all this before. This is just one more incident that solidifies the fact, that this dealership is not a good place to take your business. They care NOTHING about customer service. I will be contacting Autonation to complain directly about how I have been treated as a customer at this specific dealership. I have dealt with Sonic BMW dealerships in the past and never had any such issues!

NA

Nakiia Profit

This was not a good experience for me. I took my vehicle in for a oil change and after waiting 4 hours I was offered a car wash, in which I agreed. I was informed after the wash that something broke inside the car wash that caused damage to my vehicle, which they would take care of. After seeing the damage to my car I was VERY upset but I knew they needed to take care of the damage, so I agreed. I was given a loaner SUV because they did not have any vehicles that was similar to mines, which I didnt enjoy at ALL and totally disliked even more after noticing it cost $60 to fill up. I was also told that when I returned the vehicle I needed to make sure the vehicle gas level was brought back with the same amount of gas(or they would charge $6 per gallon to refill the vehicle)like this was my choice to use their vehicle and like it was my fault that I had to be put in a loaner. Well after waiting 2 long weeks for my vehicle to be repaired they finally called to say they were done and wanted to know where I was located at the moment so someone could bring my vehicle and pick up the loaner, well great until my car is brought to me looking like they did a very bad rush job on the paint. Sooo here we go again, after I brought it to their attention and I refused to accept my car like that they took it back and kept it another 4 days. After going through a unprofessional experience I decided I would try and reach out to the corporate office and I was transferred to leave a voicemail and I did, I received a phone call back 2 days later and I missed the call(I do work) so I called back and this time I left another voicemail but with all of the information and problems I was experiencing. I later spoke with my advisor and asked about getting a few courtesy oil changes for the inconvenience and a tire to replace the tire that was damaged(by them), well that was turned down and I was later called back to say they would be doing ANOTHER courtesy wash and someone would be calling me to schedule the return of my car. My vehicle was returned and I had to not only replace the damaged tire they should have taken care of, but I had to replace 2 tires because after driving in to work the next day my vehicle was shaking so bad, which it wasnt doing before they had my vehicle. I stopped at a tire shop and was shown that the tire on the damaged side was somehow punctured(which I already knew because this was showed to them when my vehicle was returned the first time)by them. The other tire I was told looked like it was driving against something, so I then called and left a voicemail with this information( and a message with someone in the service dept, for my adjuster to call me back) which they did not even address and only returned my vehicle. Well this definitely was a very BAD experience............

JO

Joni Buck

We purchased a 2013 X5 a couple weeks ago from BMW of Houston North. Overall I would say our buying experience was excellent. Our buying process took place over two consecutive weekends. Wed been planning an X5 purchase for a couple of months and had been visiting local dealerships to determine who we would purchase from. One, particularly beautiful, Saturday afternoon we decided to go check out BMW of Houston North and apparently everyone in Houston had the same idea. We walked into the dealership and no one approached us, after 20 minutes of wandering around on the lot and our toddler running around screaming in the showroom someone asked us if wed been helped. When I replied that we had not they apologized, said theyd been particularly busy and informed a salesman (Mike Watkins) who was wrapping up with another customer that we needed help. From the time we arrived at the dealership until the time when we finally spoke with a sales representative we had been waiting over an hour. This is the only negative thing I have to say about our experience with this dealership. That afternoon, we test drove a model we hadnt driven before and decided we needed to go home and sleep on it. The following weekend we returned and after a couple of hours debating the pros and cons of a couple of different vehicles we settled on an X5 that wasnt even on their lot but somewhere in the Port of Houston. The buying process turned into an all day affair of contacting the port and then having the car rerouted from its original destination and shipped over. While we were waiting the staff was very attentive. They brought us lunch when the buying process ran into the afternoon hours and when we finally had to leave for a couple of hours to tend to our toddler they were more than willing to complete the deal and most of the paperwork while we were gone. When we returned the car had arrived, my husband took it for a test drive and finally, just as the dealership closed for the evening, we signed the paperwork and drove it home. While we were there we spent quite a bit of time in the waiting area which is just inside the showroom. The waiting area is small but has a large television, an area for laptop use, a coffee machine which is free and some very comfortable chairs. Sodas and snacks are available in vending machines (which I have seen provided free of charge at other dealerships at snack bars, I consider this a slight negative). The restrooms are very clean and quite large which is important to a mom with a toddler! I am hoping our future experiences with the service department are as good as the service we received during the purchase process. Once we have the vehicle serviced I will come back here with a service department review.