Trek of El Paso

Category:	Bicycle Store
Address:	1886 Joe Battle Blvd #205, El Paso, TX 79936, USA
Phone:	+1 915-225-0011
Site:	atomcyclist.com
Rating:	4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–4PM

Location

Photos 36

Reviews 14

Abby Shull

Gross incompetence! I reserved two bikes to compete in the Mighty Mujer a month before the race with Frank and offered to pay for the reservation in full. I called two times to ensure the reservation was still in place and they would be able to fulfill the reservation with the right size of bikes I needed for the race. They assured me that the reservation was still good and they would fit the bikes on the pick-up day. I went to pick-up the bikes on the scheduled day and time and the literally could not find the bikes. The employee continued to state "we cant even find the 52" and never offered me the second bike that I had reserved. I told the employee that I needed these bikes the following day in order to compete, and he continued to shrug his shoulders and stare at the reservation that was in black and white. I stated that there had to be a solution he was not thinking of and he said he had thought of everything did not know what to do. As he continued to stare blankly at the reservation I took matters into my own hands and called Bicycle Company to see if there was anyway they had had a cancellation. The person on the phone stated to me they had not had any cancellations but, just received a shipment and would be willing to get these bikes ready for me to rent or he would go get his wifes bike for me to use. Atom cyclist needs to take a lesson from the Bicycle company on customer service and basic business practices. I have never witnesses such disorganization and incompetence at any other establishment. At all cost avoid spending your money at this establishment there are other establishments in El Paso that are grateful for your business, appreciate it and show it by doing whatever it takes.

Edmundo Lara

I took my bike to have some work done on it and was not impressed with the service. First of all they called me to let me know that it was ready for pickup, so when I got there I noticed that they had put on the wrong pedals. The receipt cleary stated black on it and it had silver finish pedals. But I thought ok theyre very busy maybe the package was missed labeled and did not notice. They apologized and changed them out almost instantly. Which again I thought ok no big deal. Then I get the bike home and it wont shift through all the gears which should have been corrected with the other work that was done to it. I ended up with a bad taste in my mouth with this place. This had been my first dealing with any acclaimed pro bike shop andwas not a pleasant one. Now I have to find time to take the bike back so they can finish the job right.

A Private User

I have been taking my bike here since I moved back from Austin in 2010. I used to work at a bike shop in San Marcos and am an avid cyclist. I was very impressed by the customer service and they always make me feel welcome. This is a great shop if you are an avid cyclist or someone that is just starting out. I highly recommend. (UPDATE) Well, I am still bringing my bike and buying additional rides here. Always helpful and treat you like family. Ill always support my local bike shop !

Cody Maly

Great folks right here! Adrian took the time to answer my every accessory question and Paula made sure I was informed on mount/dismount techniques in conjunction with my seat height. (Its not as easy as it looks, especially when your 6 4" tall...) Having not been on a bike in 30 years I felt a little intimidated about going into the store and talking bikes. Yes, I had an idea of what I wanted, but I needed help. Help is what I got! Thanks guys! See you next time!

A Private User

Okay, so I do not think it is that their customer service is not welcoming. I think its how assertive a customer is. When I first went into the shop I was just window shopping and the guy knew that was all I was doing and he spent almost half an hour with me. Unfortunately, not every person who works for a company is going to be welcoming. Ive been there at least five times and only once was a little disappointing. Other than that, they have been helpful.

Jessica Hill

I went there a few months back and brought front and back brakes for my road bike and a few other things. They charged me separately to install each item. Crazy Cat always treats me better, they install anything you buy with them for free. I live 5 mins from Atom but perfer to take the 15-20 minute ride to Crazy Cat because they are so welcoming and always provide me with extra info to improve my biking.

ben klaasman

Amazing service!! Very friendly, helpfull and skilled people. Cycling the Southern Tier with my wife and was confronted with a broken spoke. These people understood completely that it was difficult for us "to come back in two days". They started to fix the spoke and asked us to come back in 45 minutes. Which we did. When we came back the bike was ready!! As I said: amazing service!! Thanks again!!

A Private User

This bike shop is great! bought a Trek mountain bike from them about a month ago for my gf and the staff was very knowledgable and even took the time to give a crash course on gear changing to my gf. they dont dont give out cheap free stuff when you buy a bike but the price of the bike was considerably less here then at other bike shops across town. highly recommended!

jacob hayden

The staff is friendly. Also when you buy a bike you get more "perks". ( full year of service free). The work they do on the bikes have a quick turn around time as well. When they find something wrong on the object they are working on they call you if its going to cost extra, instead of you walking in and having a crazy Bill. Keep up the good work my friends.

Daniel Rodriguez

Great follow-thru, service, staff, and your special order will always arrive on-time. Convenient location, you can get yer nails done next door, pick up some Anchor Steam, and some sushi all from one parking spot. Owner knows his stuff so the advice you get is priceless. Nutrition, routes, tech, and fit. REAL fit, not just saddle height. The whole 9 yards...

Homer Yates

Erick Ivarra was very helpful, i am riding the Southern Tier, have had issues with my bike for about 1500 miles, could not get a part. I stopped in at this bike shop, Eric explained what i would need to fix the problem, even had the part on hand, well stocked bike shop, had my bike fixed in about 20 minutes... Great team at this shop

R Max Báez

Brought my bike in for service and repair. The customer service is excellent. My repair was done once and done right. The quality of goods is supreme and the bike selection is ample. I highly recommend this bike shop for all your cycling needs....

OnThePath

These guys do good work but dont expect a friendly conversation, I know customer service is not the most important thing but these guys are so monotone and 1-worded youll just be uncomfortable and want to get out of there ASAP.

West Texas Street Racing

I was there waiting in line for about 15 min just to ask them a question I was really interested in buying a bicycle from not even once did they say I will be with you sir nothing bad customer service