Category: | Print Shop |
Address: | 1130 Dragon St, Dallas, TX 75207, USA |
Phone: | +1 877-385-1199 |
Site: | printpeppermint.com |
Rating: | 2.8 |
Working: | 9:30AM–10PM 9:30AM–10PM 9:30AM–10PM 9:30AM–10PM 9:30AM–10PM Closed Closed |
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Joe Chang
Worst experience Ive had with any vendor!! Customer #4821 I ordered some foil stamp business cards for my client late July and they came defected and not aligned. I contacted them of the mistake about 3 weeks ago. They proceed to tell me that the QC manager is looking at it and will contact me when it is approved. Well, that took about 3 weeks... during that time I would message Richie and Jaeson to find out the details of my order... We agreed on sending in files to reprint but nothing was approved and there were some unknown issues why the reprint process was taking so long. Today I finally got an email from the owner of the company Austin. He said "Our quality manager has reviewed the samples of your card along with the image youve provided and determined that a reprint will not be granted unfortunately due to the following reason(s): As stated on our website "Its important to note that there may be up to 1/16" shift on the placement of the foil. Keep this in mind if you are trying to align foil with other printed artwork." However, we would like to offer you to take advantage of our "whoops" discount program whereby you can have a chance to adjust your art and reproduce the same job for 50% of the original cost." Funny because I looked everywhere for that info on the site and I couldnt find it! I looked at the page where you placed the order... nothing... I looked under resources / artwork guidelines, template guides, submission guidelines... nothing so I email them screenshots of all the places that stated that "Its important to note that there may be up to 1/16" shift on the placement of the foil. Keep this in mind if you are trying to align foil with other printed artwork." So I emailed them and say that it doesnt even exist on the site! Then about an hour later I got an email from them with a link to that "fine print" and there it is... "Also, be aware that there may be up to 1/16″ shift on the placement of the foil. Keep this in mind if you are trying to align foil with other printed artwork on the card." (noticed the quotation doesnt really match the one that was copy and pasted in the previous email) It was buried in a support forum article! I had to expand the article lists to find that detail... took me 4 clicks to get there... Basically they turned that mistake against me by creating a last minute article in the support forum... They got me... Now seeing how sneaky this company operates I will never use them again. Here is a brief transcript of the messages between me and Print Pepperment Aug 1 - we do have our design team taking a look at it and hopefully they will coment on the ticket soon Aug 7 - I believe we are looking at them now and will hopefully be getting some proofs to you soon for your approvel Aug 8 - The QC Manager has it and will be finalizing your order today. Aug 12 - We are hastling our boss for that now I will give you that answer to hopefully Aug 13 - Ok so we are still waiting for approval Aug 15 - Our quality manager has reviewed the samples of your card along with the image youve provided and determined that a reprint will not be granted unfortunately due to the following reason(s): As stated on our website "It’s important to note that there may be up to 1/16" shift on the placement of the foil. Keep this in mind if you are trying to align foil with other printed artwork." However, we would like to offer you to take advantage of our "whoops" discount program whereby you can have a chance to adjust your art and reproduce the same job for 50% of the original cost. If you are looking for a good printing company LOOK AWAY and not turn back!!! clear your browser history. DONOT USE PRINT PEPPERMINT
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Steve Miller
Quite unimpressed with this company. I had giving them a solid order to purchase Dec 05th, 2014, and up-loaded my print ready files. I followed up about a week later and I was told it was being reviewed by graphic arts team, but they were backlogged. About 5 days later I followed up again... I was told that the guy assigned to my account had a baby and didnt get to quote. I was told I would have one in 24hr. The next day I followed up again since I had received no response in timeframe given. I was told "sorry, there was nothing they could do and theyd leave another message to reach me the next day. " Of coarse that did not happen. I contacted again expressing my frustration that I have been continually mislead and that it wasnt reasonable that only one person in the company, who wasnt responding or around, could not get me a quote??? Let me back-track...I mean what? I had a quote when I placed order as far as I was concerned. A price was sent as an invoice pending approval upon order for 5000 cards. After 2 weeks of being more than patient, I was indeed growing a little frustrated. I mentioned to them that it was a simple order with spot UV finish. I mean how hard can that be. Only one guy in the whole company can provide quoting?? I also suggested with a min. investment they could have someone build them an excel database, any customer service rep could then provide accurate quoting. I called and emailed my concerns and frustration with the unreasonable delays. The response email from the manager that I had been in contact with, was that somehow I was being rude and "disrespectful, and that I was able to run my business any way I feel fit"... What???, so the manager feels that the delays, lies and incompetence is justified. He also said he was working on my quote himself and would get to me when ready. Really how hard can it be?? ORDER - 2" die-cut circle (which is stock priced), with spot UV finish one side & two. 5000 qty. but I placed order, uploaded files and and received price for this via email. Anyways, I was clear to inform them that I would give one more day and that if they did not respond I would write an accurate tail-of-events online. Today I did receive a kind-of-quote... not really, it just said that they can not accept it for some stupid reason. This is as close to a brush off as I can see. I would be very weary of this company, and I feel its really to bad since I had already committed to a purchase. I had even uploaded all the print-ready files using their templates. In conclusion... I wasted way to much time and gave to many opportunities in spite of the excuses that were repeatedly given. There are far to many "fish in the sea" to worry about dealing with the poor operation of this one. And as a side note, I contacted a different company today with my same request... I had a quote back the same day. Guess I just picked the wrong company to give a chance to "earn my business" from the onset.
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Charlene Ridley
As a marketing and customer experience the process of doing business with this organization has been nothing short of a textbook example of poor customer service and how to encourage detractors to your business. We ordered a custom business card for the CEO. The entire process from proof to delivery took over 5 weeks. Then when the card arrived the font that had appeared on the approved proof as one color was two distinctly different colors, one blue and one gray. I immediately contacted the company to resolve. Jaeson, the customer service manager, was amazing. He was attentive, apologetic and resolved to correct this issue quickly. He acknowledged the mistake and bypassed the QA team sending review directly to the owner Austin to recitfy. Austin did nothing. By the third day, I emailed Austin directly requesting assistance. He did not provide the courtesy of a response to that email but did respond to the previously discussed ticket that had been entered by Jaeson. His response simply asked the same questions Jaeson had originally asked and that were detailed further down in the ticket thread. I responded again asking for assistance and that we expedite the process. Jaeson advised that he could not remedy because as the owner Austin had the final say. Over the course of the next day, Austin promised a new proof and an explanation regarding the process of cooling foil and how those chemicals might have disturbed the color during the printing process. The new proof was never received as promised instead 6 days after the initial complaint, Austin reached out to inform me that although there was discrepancy between items that should have been the same color, color is not guaranteed. He was unwilling to do anything other than offer $150 credit towards our next purchase, as if we would ever use his companys services again! The bottom line is if you are hiring a customer service manager track down Austin but if you need a printer avoid Austin and Peppermint at all costs.