The UPS Store

Category:	Shipping and Mailing Service
Address:	2831 Eldorado Pkwy #103, Frisco, TX 75034, USA
Phone:	+1 214-618-3634
Site:	theupsstorelocal.com
Rating:	3.1
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 10AM–4PM Closed

Location

Photos 10

Reviews 14

Sara Wheat

I went into this store to mail a gift. I gave the address to be shipped to on a piece of paper. One employee started helping me and answered the phone instead of finishing the transaction. Another employee finished the transaction and flipped 2 numbers in the zip code and sent it to the wrong address. When I returned to the store asking for it to be mailed to the right zip code I was told it was my fault and was refused a refund. I mailed it from the US Postal service and paid half the cost....this store over charges and would rather have 16 dollars in their pocket than own up to their mistakes and provide customer service.....

Steve Cole

I came into the store the other morning because i needed to ship a few items, and I felt like the post office was going to be to rough on my packages. The employees that were in the store were very kind and helpful and they guided me on how to ship my stuff securley and even packaged it for me. Throught the whole experience they talked to me and made sure that i was taken care of. When everything was said and done my package arrived on time and unharmed, and I was very satisfied with the young man and woman that helped me. I will defenitly be returning.

J Fitzy

Horrific customer service. Manager was rude to the employees, temperamental with the customers, had another person pack my item, complained at their craftsmanship, and then blatantly lied to me about service delivery times. She stated that 3-day Select was the least costly option available when UPS Ground is always an option. When I asked about Ground her response was "The USPS wont go any faster". I took my packed goods and left, after she tossed the receipt in my direction and went back to texting on her phone. If you want service - go elsewhere.

Johnny Kitchell

My husband &I have gone here MANY TIMES. EVERYTIME we have visited and needed helpthe young man just happens to be the one who helps one of us when we have gone in seperate or together. He has ALWAYS been VERY COURTEOUS & infomative about anything we needed or had a question about. Excellent suggestions erc. and I feel there prices have been in line EVERYTIME. All our shippings etc. Have also gone well and arrives on time. Kathi K also c/o Johnny K

A Private User

Fast friendly, but expensive compared to shipping with the United States Postal Service. Still this is a convenient location for shipping packages if you dont want to wait in line at the USPS office. As an added bonus theres a Starbucks right beside it so you can ship your packages and then run next door for a cup of coffee.

Sheryl Stacks

Find another place to do business. I used to get good service here but lately there is a new guy who is charging much more to fax for me and claims it has always been this rate. Just looked at my receipts and he definitely overcharged me. Its filthy in here, too. Nice place over by Kroger I hear- heading there next time.

flor castro

The worst customer service I have ever experienced. As soon as I walked in, was not acknowledged until an unfriendly staff member came out only to be rude and making it seem as if I were putting him through so much trouble to do his job. Do not recommend coming here opt for the nearest fed ex instead.

Ashley Carter

The worst I had not even a pound of 2 boxes going to ft worth and they charged me way too much they just for boxes they charged me 17 bucks then 19 bucks to be shipped Def do your research they are scams never will I go here again and the customer service was horrible

A Private User

We had to go to the UPS store quickly because we needed a few prints. we called before going and we had everything explained to us. When we went there, we found the service to be quick and friendly. Would definitely go there again for any of my postal needs.

Sarah Shaw

This store is filthy, the floors are covered in trash, the counters and windows are disgusting. Standing and waiting for Notary services but the employee wouldnt know that since he hasnt even acknowledged me standing here.

Darrell Randall

The staff is unapologetic for their mistakes and they are very rude and unfriendly. They Dont smile even though we are paying. I will never visit that store again until they change the staff.

A Private User

I use this place anytime I need to mail something with UPS. People are nice and helpful. Ive never waited too long in a line. Fast and convenient.

Chelsea Garman

So helpful! Was returning some Amazon packages they helped me tape them up and everything.

Nathan W

Excellent service. Their staff is responsive and knowledgeable.