Smoke atx

Category:	Tobacco Shop
Address:	2300 S Lamar Blvd #101, Austin, TX 78704, USA
Phone:	+1 512-442-4800
Site:	smokeatx.com
Rating:	4.4
Working:	10AM–12AM 10AM–12AM 10AM–12AM 10AM–12AM 10AM–12AM 10AM–12AM 10AM–12AM

Location

Photos 100

Reviews 8

ROBERT BLUESTEIN

I have been a customer for over two years at Smoke ATX. My fiancee owns a handful of E-Cigs as well as the liquid which goes into these, probably spending in hundreds of dollars per month. While David, Eddie and Jay have been wonderful to deal with - it is Ellen who has no customer skills whatsoever. She is filthy in her hygiene, wiping her nose and then handling things like Kratom and other things which people would use in their mouths. Time and time again we have gone into ATX to purchase things including supplements and she actually insisted on counting these out with her own filthy hands. We asked her to clean them and she seemed shocked that we would do such a thing, but by that time i had seriously had more then enough! She is without any customer service skills and comes off as arrogant and rude when David is not around. She is determined to show off her authority with the clients who come into the store. Read these reviews and you will see a common theme, great ownership, shoddy service from a standpoint of Ellen. The only real disappointment I can say I have honestly had is that David hasnt properly dealt with this individual. She is single-handedly ruining the customer experience at ATX and as you can see, its endemic and pervasive in the overall experience.

Peter Martin

Id be wary of buying any type of e-cig devices from them. They sell very cheap cartomizers that there is a one and three chance right out the box they will be broken. Also, they never, ever refund for defective merchandise, even if you just leave the store and come back a few minutes later recognizing this. Their cartomizers are from China but they charge the same price of the might higher quality ejoy styled ones. Spending $6 per cart that might not last you more than a day or so gets very expensive and do not offer discounts on bulk purchases. One of the batteries they sold me exploded and burned a hole in my carpet - sorry no refunds. The staff is very friendly but my friends and Ill will suggest going to the Gas Pipe (even though its a bit out of the way) due to the higher quality products and better return policies in case of defection. Their glassware is HIGHLY overpriced, but of excellent quality. Very disappointed since Ive been a customer since they have opened - and will not be back. So trying to save a few dollars for their bottom line for a very very simple refund a few times cost them at least a dozen or so repeat customers. Not smart for smoke shop - since they are a dime a dozen in this town.

Lion Lair

I too (as many of the previous review go), have been a customer of this store for well over 3 years. I have spent a tremendous amour of money in their establishment and send numerous people to their store every month. I have purchased over 15 (e-cig) type devices and had many problems with them. Typically they are broken upon purchase or break shortly after. I have been annoyed on occasion when they promised to replace a broken unit and the story was changed by the time I could make it to their store. I sent my personal assistant in a few weeks ago to purchase one of these devices for herself and it broke within 15 days of use. We do not live in the area so we must make the trip when we can. Wen we arrived at the store, David told us that they could not replace her battery, even though we were spending several hundred dollars on that visit. He became quite rude and honestly it was enough for me to not visit again. I will be looking for a new shop and will stop sending customers as of today. Way to go guys.... another crappy review. Perhaps you will start treating customers better before you loose them all!

C. Cater

I bought my first e-cig from an online retailer. It had no instructions and I was using it incorrectly. It also immediately fell apart. So I quit. That is - I quit quitting, and quickly resumed pursuing an early and expensive tobacco-induced death. This afternoon I went into to Smoke ATX praying I could find something thats less like a laser pointer and more like a cigarette. The guy there (Brian) nailed it. He sold me an affordable e-cig and recommended a flavor I was allowed to sample. I had my money out and didnt ask for more help, but he showed me precisely how to prime the heating element and told me how often it should be replaced. I was also shown how to properly refill the cartridge and how to make the battery last. He was incredibly helpful and thorough. That kind of customer service is incredibly rare. Im a devoted customer already. Thanks Brian!

Clayton Cobbs

Smoke ATX is my favorite shop in Austin, by far. They have a huge selection (not the largest though), decent prices, and a wonderful staff. Almost every time I walk into their store, Im instantly greeted by one of their employees asking if I need help with anything. If no help is needed theyll let you be as you walk around the store looking at all the wonderful glass pieces. They also have replacement parts for just about everything they have in-store, thats probably the best reason to buy from them, for me personally. For example, I have an Extreme Q vaporizer that i bought from their store and I have accidentally broken connections, needed new custom meshes and everytime I go there, there is either the exact part that came with my item or a part that fits and works just as well, LOVE THAT. Stay classy ATX

Deborah Coley

I want to start by saying right off that I liked the staff and selection of products at Smoke ATX. What I did NOT like was the management overseeing the First Anniversary party last Saturday. The entire event was uncoordinated and the staff working the outside seemed very nervous. The poor kid who placed my wristband on was visibly shaking. I learned quickly perhaps why they were so nervous when I was standing NEXT to the line or the BBQ talking to a friend when I was very rudely told that I could not have any bbq without a ticket. I was not in line for the bbq anyway. I will not patronize that store again due to the blatant rudeness of the man who spoke to me. I assume he was the owner or the owners bouncer.

A Private User

My Illadelph ashcatcher broke last week and I was devasted to find out that no smoke shops near my house in Oklahoma were in stock of the same one. It had to be the same one, because it matched the label of my Illadelph waterpipe. I got a list of Illadelph retailers and called Smoke ATX. Not only did they have it, they were willing to ship it to my house. That saved me a 12 hour drive! These guys are great and deserve a lot of respect! Props to Eddie for the hook-up! If you want a trustworthy and reputable company to deal with, look no further than Smoke ATX!!

Mike D

I stumbled in this establishment yesterday in search of a new pipe for my collection. I had never been there before but was greeted by a very happy and enthusiastic female employee. She was very knowledgeable and showed me all the pieces I wanted a closer look at and even let me air hit my dream water pipe. I ended up with a very unique local bubbler which is now one of my favorite pieces. The only con of this place is they sell Kratom, which brings some shady people around. Overall very pleased.