AT&T

AT&T, 4106 Hillsboro Pike b, Nashville, TN 37215, USA,

Category:	Cell Phone Store
Address:	4106 Hillsboro Pike b, Nashville, TN 37215, USA
Phone:	+1 615-269-6563
Site:	att.com
Rating:	2.6
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–5PM

Location

Photos 20

Reviews 10

Patrick Cowden

Do not go to this store. I dealt with 3 different people and each one screwed my phone or TV plan up more than it was when I walked in. First was Adam who I changed my phone plan with. He added 2 new iPhones to my account even though I only have one and he raised my tv and internet bill. I went back to get it fixed and dealt with nick. He signed me up for an even different phone plan which apparently doesnt exist I found out when I went in the third time to try and get things fixed. Next was Jemika. She fixed my phone plan and took down all the information for my tv and internet and assured me shed have it straightened out in a couple hours and would call to confirm she did. Three days later and she hasnt answered my calls or returned a text message. I called ATT directly and they said she hadnt changed anything. Incompetence at its best at this store. My advice do not go here, even if another store is 20 minutes away youll be glad you didnt go here and have to deal with these incompetent people. ATT should fire all of them.

Jesse Trew

I do not think this store is good. Also, from my experience, this seems to be a company-wide problem. AT&T...more like AP&P...as in pee-pee...because that is the quality level of their customer service. And thats all they are is customer service. So youd think theyd want to look into fixing that. I mean, half the employees there are just standing around looking like idiots, ignoring customers who are obviously frustrated and waiting to be assisted, and the others are all very eagerly (and successfully) attempting to fleece old people. Its a stomach-churning experience to enter their stores. Its a complete day-ruiner. If you can, avoid their brick-and-mortar stores at all costs. You should only deal with these people with some sort of electronic buffer between you and them. The view in person is simply too harsh. Somehow, AT&T has transformed the purchasing of a telephone into something worse than going to the dentist. Thats bad karma, AT&T. Bad karma. Also, AT&T, hear this: I will get my refund. And I will laugh when I do.

Michael Hoss

Awful Experience. Traded in my iPhone 6 for the 7. Few weeks pass and ATT texts me that I need to return my iPhone 6 or I will be charged. Spend a week over the phone sorting issue out and a manager says yes it was their fault, and theyve resolved the issue. Couple weeks go by, I get a message saying Im being charged for my iPhone 6 because I did not return it. I call store again and Tracy (manager) tells me their is nothing they can do but wait until the charge shows up on account. Also that theres no way for her to verify if I actually did turn my phone in, without being in store. The manager I spoke to previously had no issue verifying this over the phone. "Someone else may have done this, but Im not going to do it." -Tracy. Extremely dissatisfied with this experience. I get mistakes happen, but Im most upset with how little Tracy did to resolve this issue. Go to a different store or talk to a different manager.

Holly Herbert

If I could give them a -star, I would. Unbelievable! They were supposed to honor Comcasts $79/month deal and it never happened. That was 6 months ago. I called every month to have it adjusted, each time, after holding for 12-20minutes, they assured me it was fixed. But it continued to add up, tacking on premium channels and charging me a $20/month for insurance even though I never ordered it and tried to have those charges removed 4 times! This last call was made to cancel it, it took me over an hour, disconnected and calling back to explain 2 more times, each time I was transferred and this last person, Dion, ARGUED with me over the termination fee! Really At&t? Part of the family for 10years and this is how Im treated? Im Done.

A Private User

I had the worse experience ever at this store. I understand a few posters had a good experience HOWEVER that does not change the fact that others did not. I opened a new account yesterday which took also an hour & a half because a sales rep was entering my name incorrectly. His teammates never volunteered to help. I called the location a few days before to verify what I would need to set up a business account. I was not given the correct info & a new rep spoke rude to me about it. I asked for someone else to assist me & was able to get halfway set up. I did not cancel b/c I spoke with a very pleasant customer service rep the next morning. She was able to changed my account to a business account .

Michelle Devlin

Horrible company to be a customer of. Excessively high rates compared to other providers, and they do not offer discounts or promotions after your initial new customer offer. Their customer retention dept said the only way to lower rates is to quit using such upgraded services. I have 3mbps internet and their enhanced phone plan (so I can have call id and call waiting like a normal person), and have added nationwide calling. This totals to $95 a month! They said anything more than a dialtone is an upgrade! What year is this company living in? Unfortunately, they have a monopoly market in my area :( Come on Comcast, NCTC, someone! Get out here!

M Stroop

Went in 4 times to pick up phone that had already been paid for. Had ID. They didnt know what they were doing and wouldnt give me my phone. Clueless people. Had phone delivered to my house. Went back to Hillsboro Pike store to get phone activated. Had receipt. They wouldnt help me. Went to another store (in Murfreesboro, TN) where they activated my phone, moved my SIM card, and answered all of my questions. That was a great experience! Was told that Hillsboro Rd store has high turnover rate and they should have been able to help me.

A Private User

This is my "home" AT&T store, and while the service wait time during peak hours (lunch-time and evenings) can be lengthy, the people who work at this store are extremely accommodating and knowledgeable. Ive never had a bad experience here. Theyve helped me with the transfer of SIM card info for free, offered a budget GoPhone that still worked with my plan after I lost my Blackberry, and answered any and all questions I had. I was never pressured to upgrade or buy the most expensive phone. They were straight shooters and I highly recommend this store.

A Private User

I dont know what yall are talking about, but the people at this store are awesome and knowledgeable. I would put them up against anyone at best buy any day. That just makes me want to laugh. They always go out of their way to help me out in the Green Hills store. I went to Best Buy once and the guy there made me so mad cause he was so ignorant that I havent gone back. So give Green Hills another chance. And listen to them. If you get the right rep you will be surprised at what you could learn from these amazing people.

mcgregor andrews

Terrible, first they double charged my account for a phone case. I tried calling the store multiple time, finally after the 10th time calling they picked up. While I was explaining my situation, they hung up on me. So I go into the store to try and fix the problem fixed, and the lady who "helped me". Told me that she didnt see the double charge, so when I tried to show her my bank statement, she refused to look at it. Terrible customer service. The people that work here are crooks. Do not come here