Stanton Optical

Reviews 3

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Robert Sauber

First went to Stanton optical on 4/8/16 and eye exam from dr. Sutton reveled rt. +0.75, -.050, 085, +1.25. Lt. +0.50, -0.50, 095, +1.25. Staff and Dr all very helpful and nice. I purchased a set of glasses using the buy 1 get 1 free. One for distance one for reading. The distance glasses were great and I could see clear again. Paying no attention to the reading glasses I left. So later I had found a pair of frames at another store that I liked and I decided I would have the progressives made. A week later the glasses came in and the distance was great but the reading part was blurry. So I tried on the reading glasses I purchased from Stanton and sure enough they were blurry too. The strange thing though was the cheap +1.25 reading glasses I purchased from the Dollar tree for $1.00 are crystal clear. So I asked the tech about it where I was buying the progressives from and he explained that the prescription that they have to go bye says “add +1.25” He said to equal the +1.25 reading it should be rt. Add +0.50 to equal +1.25 reading in the right and Lt. add +0.75 to equal +1.25 reading in the left. Had to have the prescription made out correct to get it fixed. On 5/5/16 I returned to Stanton optical and dr. Sutton was not there. I explained the problem to dr. Sussmane and he said to fix the problem we had to do a recheck. On the recheck reveled rt. -1.25, -.050, 150, +1.25. Lt. +0.50, -0.75, 096, +1.25. So the problem is the prescription is not correct and it is according to him my fault because I did it wrong. What I am confused about is, Why are the original distance glasses clear and why are the dollar store reading glasses clear. For some reason I could not articulate this to dr. Sussmane and I had a appointment I had to get to so I decided to leave the glasses there and told the tech I would be back in an hour after my other appointment. I returned 2 hours later and was told they cannot do progressive lenses in house. Um, I do not have progressive I replied. So I am in the computer system, they have both my glasses distance and reading and somehow they started thinking progressive. So after explaining everything to the technician, frustration seems to set in with both of us and customer service went right out the door. I asked for my glasses back that she was holding and said ill just bring the issue to my bank and let them handle it. She said "I’m not going to give them back to you then". I then had to firmly state to return my property and she removed the glasses from the case and returned them to me. I said the case too and she returned it to me as well. When I asked her name and for the manager she ignored me. When I leaned to look at her name tag she covered it with her hand. To identify her she was the oldest woman there, in her 50’s about 5’ slightly overweight. I then went to a tech that was not busy and he pointed out the assistant manager that was helping a customer right behind where I was NOT getting helped. After the assistant manager was freed up I asked her if she had witnessed any of that and she stated she did and was very apologetic and helpful toward the customer service issue. She had suggested I wait for the store manager to get back from lunch and proceeded to try and figure out the problem with the glasses. (1+1=2). I might not be the smartest person around but I know what clear is. Anyway, about 20 minutes later the store manager came back from lunch and I had been there a combined 3 hours to do some simple math to equal +1.25 and she seemed real busy and I left tired and frustrated. By the way did anyone else catch that in the second prescription? Right eye distance -1.25 add +1.25 for reading. Zero magnification in the right eye for reading. I did say the +1.25 $1.00 reading glasses are perfect right? So I am using the original prescription for distance and it is clear and the $1.00 glasses for reading. For the progressive I will just have to eat the cost of another exam to get the correct prescription. It is my fault; I chose to go to Stanton Optical.

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Angelica Berrier

I came here (Farragut location) mainly for an eye exam due to persistent pain behind my eyes. I have never had to wear glasses. I dont have any experience with them. They were great with getting me in and taking care of me quickly. They were kind and very helpful while I chose my glasses. Although they were kind, I felt like I was rushed through the process. I was told I had 20/40 vision after the exam but no one talked to me about what this meant. Does it mean I have terrible vision? Does it mean I have to wear glasses 24/7? Does it mean that my vision will continue to get worse? Ways to prevent them from getting worse? Nothing. I kept trying to ask questions once I was in the main area with the glasses and it seemed like they didnt have a clear/concise answer for me. The people I asked the questions may have just been able to help with choosing glasses and ringing me up, but I am disappointing by the lack of follow up after the exam. This was all new to me. I was told that I had been driving illegally with my vision (without wearing glasses) but from what I have read 20/40 is the minimum requirement for tn with no restrictions. I left confused on the status of my vision & eye health & plan of action. I hope I can get more answers when I call back tomorrow. Overall, it was an ok experience but a very confusing one. I drove a long way for the 2 pairs of glasses for 69$ and I ended up spending 260$ for exam and 2 pairs of glasses. I dont know if I got a deal or not. I wonder if i could have gone to 20/20 optical right down the road from me and gotten the same price. Their marketing is kind of misleading. I was able to take advantage of the Buy one get one pair but the prices of lenses blew it all out of the water. be ready to spend a lot more than you were expecting!

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Kate Crafty

HORRIBLE experience. I came to this location in June to get a contact lens exam. There were three ladies working on that day and it was not busy but it took about three hours, which is absolutely unacceptable. I waited around for a long time for my exam and a ridiculous amount of time for my prescription. I had picked out a pair of glasses to purchase while I waited for my contact prescription but I couldnt get any help, so I just put them back. The exam equipment was awful. The lens for the right eye was dirty and therefore very blurry. I mentioned this to the lady who performed my exam and she just brushed it off and said that she had tried to clean it earlier. My prescription was incorrect and I believe this was to blame. My eyes have stayed consistent for the past 10 years so I thought it was strange that one of my eyes had changed so much. I tried the trial pair of contacts that they provided and it gave me a terrible migraine and my eyes felt strained. I went back to my old contacts and it improved. These ladies were not helpful and did not communicate well while I was waiting. It was an extremely frustrating experience and I will never put myself through it again and I would never recommend this location to anyone.