Visionworks Doctors Of Optometry

Reviews 7

RO

RockNRolla1791

Probably the worst vision works I have ever been to in my life. I came in today to buy a pair of glasses. I was greeted when I came in and was told by one of the techs that someone would be right with me and told me where the mens glasses were. From there, it went downhill... While I was browsing around for glasses and trying them on, I was never greeted again. Employees would walk past me and pretty much ignore me even though I was standing around waiting for someone to help me. I was the ONLY customer in the store at the time. There were also other employees in the back counting glasses and they were cussing up a storm (Im sure they had no idea I was there) and it was very uncomfortable for me. I came in the store around 11 today (3/26/16) and i waited for over 20 minutes and I ended up leaving because no one would assist me. I suggest going to the visionworks in Green Hills.... Much better service. I have already contacted customer support to let them know of the issue at the Moores Ln store.

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daniel aguilon

I went in today as a walk in, the lady who greeted me handed me the papers to fill out and said "fill these out and bring them back as soon as possible". There was only one other person in the store asking questions. There was 3 employes behind the desk and 2 in the back. I laid my papers on the desk, because no one was up there when I finished "(all of 5 minutes). The lady who looked at my papers just placed them UNDER the desk. At this point 3 other customers (walk ins) can in, and the was assisted before me. After 40 minuted of waiting I left. Been here to this location before, and i will not return.

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TO

Todd Fontechia

The evening Dr and staff are clueless. Got the prescription wrong twice. Didnt call when contacts arrived (took 3 weeks each time). Then they couldnt find them when I came in to pick them up. Grrrrr I transferred everything to the VW in the Galaria Mall where they did a new exam and fitted me with contacts off the shelf. I got my contacts the same day. They told me they get lots of complaints about the Moores lane store. Advice: Skip the Moores Lane store and just go to the mall.

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Brent

Ive been to this location twice and had great experiences on both occasions. Today I went in for glasses and was assisted by Andre and Jim. Andre gave me a great deal on my glasses, and Jim helped me pick out the perfect frame. He was very knowledgeable and patient, but not pushy. Both gentlemen were extremely professional and helpful. I would highly recommend doing business with them.

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Andrea Soto

No one knows what they are doing in this store. I told my Dr. that I use Acuvue and love them and they did not have any samples at the moment. When I called back after a week they still did not have samples for me to test out and said my prescription was finalized. I would suggest finding a different eye care center! The one in the Galleria mall was wonderful when I went there last year!

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MI

Miranda Hamilton

Always an issue when we come in. They always have new staff and they act like they have no idea whats going on. Takes forever when you have an appointment. Be prepared to be there for at least 3 hours. Very slow. Poor customer service. Will not be going back at all. Have told everyone about the poor experiences -plural- cause weve tried more than once and it never gets better.

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CH

Chris Sanders

Friendly and talented. They got it right & explained everything in detail. Listened to my questions & patiently explained why my eyes at 44 are different than they were even at 40. Are they selling stuff? Sure, but they sold the right products to this customer & did not sell me more than I needed or wanted. Very happy with the final product.

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