Hendrick Honda Easley

Reviews 4

DA

David R

Took my car in to get inspected under the extended paint warranty. This warranty specific covers affected areas on the hood, front fenders, roof, and rear deck lid. My car was affected on the roof (clouding/fading) and front fenders (cracking, crows feet). Basically, the dealership has to inspect the paint and send a report with paint thickness and pictures to American Honda for approval. Roy at Hendrick "inspected" my car. He told me he could only paint the roof. I asked why not the fenders since they are covered under the warranty, and the paint is cracking all over. He said its because the hood doesnt need to be painted. I asked again and he said he would see about it. The next day came time to schedule my car for the repaint. Before setting up a time I asked if he found out about the fenders. He said no, cant paint them. I had already been to a different dealership previously, who said they would paint the roof, fenders, hood (even though it was fine) and rear deck lid. The reason I didnt go ahead and have the paint done here is they would take 3 weeks, and Hendrick only a few days (I had to pay for a rental). Since Roy wouldnt paint my fenders as specifically covered in the warranty letter I received in the mail, I called American Honda to find out what the deal was. This was actually a big mistake on my part, because American Honda made me go back to the first dealership to get my paint inspected again, only to end up with the same result. I wasted a lot of time and literally 3 or 4 weeks on the phone with American Honda. I could have had Hendrick paint the car in the end, but I dont trust them. Ive since gone to a third dealership and had the work completed. The dealership approved everything that should have been approved to be painted and the body shop gave me a great deal to paint the ENTIRE rest of the car. Glad I didnt go with Hendrick, I would have only had my roof repainted and been stuck with terrible looking fenders and the rest of the car would not match the painted roof. Now I have a complete new paint job instead.

---

CH

Chip Testa

I bought a 2008 Porsche Boxster Conv Ltd. on 10/20/14. I loved the vehicle, but the General Sales Mgr, Brant, who got involved with the deal got VERY huffy with me when I told him I wanted things done that were PROMISED by the salesman, Brad. He mentioned Brad had no "authority" to promise some of the things, altho minor. A manual was promised and was told it would take about 4-5 weeks and a second car key which would be about the same time but I had to take the key, gotten by Hendricks to have it "programmed" which I had no problem doing. ITSB een two and a half months and I still do NOT have the manual nor the key. Funny enough, when I traded in a BMW-Z4 for the Porsche, the person doing the closing paperwork made a mistake and the proper forms were wrong. A Susan from the title department sent me a letter with the correct form to sign and mail back BUT, there was no mentioned about the manual nor the key. I called her and told her SPEFICALLY that when I got the promised manual AND key, I would at that time sign the paperwork and even drive it to Hendricks. Brant, GSM, called me three times on New Years Eve AND three times on New Years DAY ! The last message was a little "attitude" and told me.. that I needed to get that paperwork done and back to Hendricks for the Z4 ! There was NO mention about the manual nor key. When Hendricks finishes up with the promised provisions of the purchase of my Porsche, then, and only then will I sign anything ! Dont want to be an A****** about it, but a deal.. is a deal ! I have the "trump card" so I would suggest no attitude phone calls nor messages left on my answer machine. Get the damn manual AND the key and youll get the damn signed paperwork. Not sure I would use Hendricks for another purchase nor would I recommend it to family/friends !

---

JA

Jason Brentzel

I had a good used car buying experience with my salesman Rome. But thats where the good stoped. My truck that I bought came with a 90 day 3000 mile warranty. My truck on the way home a 300 mile trip broke down on me around halfway home. I had to fix myself. I took it to the closest Hendrick to meabout 50 miles. There it sat for over a week I called every day to check on the status. It had a leaking transmission, rear water leak, bad nuetral safety switch, leaking pinion seal, and a bad clutch . All of which was supposed to be fixed before my pic up of the truck. I finally just went to get my truck because I needed to use it. And was told that the service manager Dustin Street had not approved any of the work. So I continue to use my truck for a week and a half before finally get approval on some of the problems not all. I take it back to my local dealer another 100 mile round trip and the truck sits again. I call everyday with no answer or return call. I speak to a service advisor after a week and am told that its going to be ready the next day. Called back and no answer or returned call so I speak with the technician who tells me that he has not even started on it. Called for 2 more days before finally getting ahold of the service advisor and tell them that Im coming for my truck. I get there late afternoon and am told they just finished my truck and it is being test driven. As I wait out front I see my truck trun by the redlight and a second technician is hanging out the passenger side window like he is on spring break. So now I have my truck back it still has problems that have not been fixed and I still cant get anyone to return my call. I would not recommend ever taking your car to get Sevices at the chain of dealers.

---

DA

daj1943

This review is about our excellent experience with Alexander Gambrell. My wife and I used an internet car buying service and Alex was our contact at Hendrick/Easley. Alex has mastered the art and technology of the internet permitting him to compete with auto dealers, particularly Honda dealers, outside of the Easley service territory. We had numerous email communications over about a week period. Alex responded promptly and completely to our numerous questions and comments. His communications were always professional and courteous. He provided detailed information on the availability and pricing of the car and the various options we were considering. He took photos of the car with his smartphone and emailed them to us to make sure we had a full understanding of what we were buying. Even when he was attempting to close the deal it was more of a gentle nudge, rather than the typical pressure tactics associated with many auto dealers. We had several phone contacts with Alex with results similar to the email experience. After we had agreed on the price and knew that the car was at the dealership, we went to Easley to complete the transaction. Alexs face-to-face contact was as professional and courteous as his email and phone demeanor. Before and after the closing, Alex explained the many features of our new car. He is very knowledgeable about all things Honda and how the Honda compares to similar vehicles from other manufacturers. We will definitely give Alex the opportunity to compete for our next purchase.

---

---