AutoNation Ford Brooksville

Reviews 4

FR

fran buxton

We HAD a great experience here...we trade in our vehicles every year or two...we went in to look, the spoke with a salesman to see what the trade on would be on our vehicle. We went in to see the trade amount, and they offered us a price on our vehicle without telling us what the price would be with the carryover on our current...so the guy said do you want to see the price of the truck with the carryover, we said ok, so my husband filled out some paper work, he was not really paying attention ( our bad ) to what it was because he was getting ready to deploy on Tuesday (this was a sunday) the salesman said they hadnt gotten anything back ( it was 30-40 minutes) just expecting numbers... the salesman said he would call us when he heard something.. so we left..Monday comes, no phone call from them...husband call 2 xs, the salesman is not there..like off for the day..he even spoke with the sales manager...didnt give any info...my hubby left and he calls me Wednesday and said that his credit had been ran by suntrust. I called the finance manager, explained all of the above..he said you mean, no one has called you with any numbers?? I said no, we just wanted to know what the payments would be on the truck we were looking at...and that my husbands credit had been ran. He says did you fill out a credit app, I said he filled out something, but I didnt know what it was. He said let me let you talk with your salesman...so I get him on the phone and he tells me that we would need to put 12k down to keep the payment where we wanted it...uhhhh...no... so he said I am going to run some more numbers Ill call you back...never heard anything again..i thought ok..thats cool...lesson learned..we will go back to Bartow or Ocala Ford..sooo.. couple of days pass..I get a piece of mail from Suncoast mail...I open it, its a denial of credit where auto nation wanted to finance 86k ...EIGHTY SIX THOUSAND DOLLARS...are you f#$%ing kidding me?? Noone told us what the estimated numbers were gonna be PRIOR to trying to run that amount...so mad and disappointed. Lesson learned..

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thomas Cahill

We spoke with Anna 501 days ago for the first time - at that time we were not going to purchase until the hybrids were around a little longer and were proven. We bought our 2005 Grand Marquis from AutoWay and it was a good experience. So we wanted to go there again. Also Ford did not take any bail out money - so we wanted another Ford. Anna Marie kept in touch, every six months or so to let us know what kind of rebates were going on, any special vehicles or deals...and if we were not ready we told her not yet, we will let her know when. She NEVER was so pushy that we were turned off by her. However, I cannot say the same about Flammer Ford, who were pushy, with phone calls from multiple people even after being told we were not ready. We finally told them we were never buying a car from Flammer, and they stopped. We also had previously purchased a car there. We were looking on line at cars...Anna Maria had called us to check in earlier in the week, and we said we would be in touch. We looked on line and saw the C Max. We loved the inside of it, loved the color we saw on line. When we pulled in to just "look" at the vehicle....we never told her which model we were specifically interested in, just the features we wanted in the vehicle. And amazingly the car she pulled for us to look at that day was the C Max, the color we saw online. It was like fate. She really really listened to what we said to her and the provided the exact car we wanted. She was told we were not buying today, just looking but she was as pleasant as could be....she asked what we needed to get into the vehicle, and she worked out the terms. It was amazing. She is truly a professional. She is honest, a good listener, and the absolute best to work with. All my kids love Fords, so when they are ready to purchase a new vehicle, Im sending them to Anna Marie. She was the best.

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Tony Cassiere

I purchased a truck from AutoNation Ford of Brooksville on Jan 3, 2017, I have always purchased from dealers because they are supposed to do an inspection before putting it up for sale, if there is any immediate problem, it would be fixed by dealers. Not in this case. With my purchase I received a 60 day warranty for certain problems. On Jan 16 my passenger noticed the seat did not adjust on any buttons, so I text my salesperson and told him this. He responded to take it to any AutoNation to have it fixed as Im under warranty. I did bring it to AutoNation Chevrolet of Orlando. They found the problem to be the wiring harness and the circuit breaker has blown. Under the Electrical part of my warranty it quotes that wiring harnesses are covered. AutoNation would not except this to be a covered item even though it says it in black and white and wants $230.63 to fix it. Also I took the copy of the warranty what I say to be a worthless piece of paper to two local Dealerships. Both had said that it should have been a covered item. I did not purchase a extended warranty and am glad I didnt, this is an inexpensive fix for them and the right thing to do. AutoNation claims to do an 125 point inspection on all there vehicles, as I know I paid for one, If this was completed correctly, it would have been noticed that the seat was not working, I recommend to someone purchasing a vehicle from AutoNation to make sure you check every item on the vehicle is working properly, for the warranty paper you get from them is just a piece of paper and you are on your own. Save the money to purchase an extended warranty and use it for something that will benefit you and not AutoNation to put in there pocket.

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Jeffrey Youmans

Bought a "Certified" F250. Low fuel pressure light went off and within 2 weeks had it at their service. They found nothing and sent me on my way. 2 days later, on Thanksgiving eve the intercooler return pipe blew (a common problem). This stranded the family and I 60 miles from home. Today, Black Friday, I have to pay $100 deductible for a $115 part. All the good will in the world will not recover my familys holiday nor my $100 on a part that should have already been replaced. Thats not the end...The very next day, one of the batteries dies and I had to pay $155 bucks for a new battery. 2 weeks after that, and 11 days before Christmas, another engine light throws. This time the DEF pump went out. That was another $100 Deductible. Close to $400 now before my first payment was due. I call the dealership and whomever I talked to in Management was unapologetic and frankly rude about it when I asked them to stand behind there product. I told him, "thats OK, well handle this a different way". Follow up: After filing a complain with the Better Business Bureau and a month later, I got a call from the General Manager; a very polite, knowledgeable and respectful man. I genuinely dont think he knew of my situation and he promptly paid for all my charges. Very kind of him. It is now Mid-January and the truck has given me no other problems. I still wouldnt trust this location with "Ford Certification", but I have faith that the GM will fix the issues with his staff; those who perform "Ford Certification" checks and those that interface with the customer.

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