Coughlin GM of Newark

Category:	Car Dealer
Address:	1850 N 21st St, Newark, OH 43055, USA
Phone:	+1 740-366-1371
Site:	coughlinnewarkgm.com
Rating:	4.5
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–5PM Closed

Location

Photos 27

Reviews 6

Andrea Martin

After buying 2 cars cash from Coughlin when we decided to try to build our credit with a car loan of course we went to Coughlin. On Tuesday we went in to talk with Mike Demchak about what we could get done with no credit score and past credit issues. We knew it would be rough to get financed. We told him we wanted to stay in the payment range of $200-$250. He said we would probably be looking at 15% interest rate. We still wanted to see what we could do. We also mentioned that we may have a co-signor if need be. Of course while we were in there when the computers were down and all deals had to be handled the old-fashioned fax way. He stated that he would call us and let us know but it would probably Wednesday afternoon before he could get us the answer. On Thursday I left a voice mail with no return call and Friday I call again and I had to remind him who I was and he had to call me back with an answer. The answer is what I expected, 2 banks turned it down and another accepted with a 20+% interest rate in a payment range of $350. With that being the expected answer we already have our co-signor and large downpayment worked out to make it more afforable on our end. When I mentioned that I was upset that it took 3 days to get an awnser and that I had left a message yesterday I was told that he tells everyone to call his cell number (which he neglected to tell us) because he is not always at his desk. I find this an unacceptable answer for not returning voice mails left on the business own system. We will be taking our business elsewhere next Friday!

Joshua Cunningham

While we have seemed to have gotten a good used vehicle from them(Had it less than a week so far,so cant honestly say how good yet),I did have an issue with how long it took to purchase the vehicle.I realize there is all the Is to dot and the Ts to cross in the paperwork,but almost 5 hours?Maybe I do not buy vehicles enough to know if that is the average time or not,but it seemed a bit long for me.Also,I know dealerships are in the business to make a profit.But when I saw my old 97 Nissan Pathfinder with 160k+ miles on their website for $3k when I was just given $500 in trade in?LOL hell at best it is in fair condition.Kelley Blue Book lists that year and model with that many miles and mechanical problems(it has 2 light needing replaced,the entire exhaust pipe needed to be replaced,and from what the salesman told me when they checked it out,the front shocks were shot as well) around MAYBE $2150 at best.Also there was a damaged seat cover on the front driver seat with foam coming out of it and part of the back bumper and trim was missing due to it being broken off by a previous years ice weighing it down so bad it broke off.So my thinking is,even though the used vehicle we got from them is an 06 it seemingly still great condition and we purchased an extended warranty for a year ........What will possibly happen down the road say in a month or so?

Shon Leasure

My fiance brought our car to get fixed a couple months ago cause we were having problems with the battery going dead while it was sitting well they daignosed the problem as the ignition was bad so i gave them 600.00 and something to fix it got it back and it is having the same problem so took it back in they had it for almost a week now there saying its the instrument cluster bad and they want to charge me another 605.00 to fix it well I told them I would need to pick car back up so I have time to save money they got it all put back together i picked it up and now the radio dont work ugh I would like to know who I call to get this problem fixed if I could give 0 stars I would ok stereo is fixed but the misdaignose was not fixed and I know alot of people can not afford to be diagnosed one thing then the problem is still wrong with car were really thinking of getting an attorney on this matter cause I think its just wrong taking advantage of people when they trust your people with there vehicle and by the way no one contacted me about the problem with the stero I had to call in and talk to the guys over in the service department to get it fixed I would really love to have a phone number that I can call to get the misdaignoses toke care of

Vivian Farmer

The most pain free and pleasant car purchase I have ever done. I made an offer over the internet received a counter offer from Tyler and the next thing you know we had a deal. Tyler was great to work with, none of the typical run around stuff Ive had to endure at other dealers and for the Prius I wanted Coughlin had a much better selection than all of the dealers in Columbus (where I live) they also had the exact color and model I wanted. Due to my work schedule I couldnt complete the deal until the following week, when I got there the car was ready for me, clean with all mats installed and fueled with a full tank not just five gallons like the last car I bought. After completing the paperwork on my trade-in Tyler installed my plates onto the new car and all that was left was the financing. There were other customers ahead of me waiting to complete their financing so I had to wait my turn, and even that was enjoyable. We were kept engaged in conversation and just generally entertained by nice people that made us feel welcome. Overall I would not hesitate to buy from Coughlin again.

23ccs

I talked to Glenn foster in regards to finding me a used manual car for cheap, he did everything on his end and in just less than 24 hours i owned my 2011 chevy cruze. Glenn was even nice enough to order me a spare key at no cost to me, and a free complimentary oil change when needed. I also too the car for an overnight test drive and i found an issue with a coolant smell, Glenn made it right by letting me bring it in to service and find the problem and fix it free of charge. They paid much more than i inticipated they would pay for my high mileage cavalier, and working with Glenn was truly an honor. I was in and out of there with no more time at the dealership then 2 hours tops within the 24 hours. I will buy from these guys again and again. Everybody has there stuff together at this dealership and walking in there i felt as if i was walking into a second home. I highly recommend coughlin to anybody. Thanks Glenn!

daniele pettit

We had a very ROCKY beginning to our Coughlin Nissan experience but MATT DILLON stepped in and took care of making this mistake on their part a positive outcome. He worked with us and we came to a satisfactory resolution. We both compromised. They met the ad amount but instead of zero down we put 1500.00 to get the the correct 369.00 before taxes. We are ok with this. They did their best to get to their figure in the ad without a major loss. Matt went well beyond what any other person would have done. He sat with us and went over every detail of the car which helped tremendously. He was great to do business with and we intend on calling upon him once we are ready to purchase a car for our daughter. Things may have started off a little rocky but they have ended with a five star rating!!