MP Demetre Jewelers

Reviews 5

JO

John G

I have an old Omega watch that I couldnt find much information about online. Omega lists this store as their dealer in Charleston so I figured there wasnt a better place to go. I was wrong. I walked in and all of the sales people were busy but I got the attention of one by walking over to the case of Omega watches. She quickly got rid of the customers she was working with and came over and asked if I needed help. I showed her the watch and asked if she could tell me anything about the watch like which line it was from, when it was made etc. She said it was "an old Omega watch" which wasnt very helpful (it was given to my mothers aunt 40+ years ago, I know its old). She said that since they didnt make it anymore, she couldnt tell me anything about it but it was 14K gold so there was some gold value in it. She said it appeared to be from the 40s or 50s despite an inscription dated 1970 on the back of the watch. If it were just a random jeweler, I would understand but being the only official Omega store within 100 miles, it seems like they should know SOMETHING or try to be more helpful than telling me to destroy the watch for scrap gold. Very disappointed in the lack of knowledge about the product line that only they can sell. Edit in response to the owners comments below: 1. "Immediate assistance" is one thing. Actually seeing a salesperson dump another customer because Im looking at something expensive is bad customer service. 2. I never said in my review that I asked for a favor or expected an appraisal be done for free. This was an assumption on the part of the owner. I actually went in expecting to pay for the service. In fairness to the store, there was no charge for the saleswomans lack of knowledge. 3.Had the saleswoman said anything even remotely close to what the owner said in his carefully crafted response, I would not have posted the bad review. Had she simply said, "I dont know" and suggested another jeweler that could give me more information, I would not have posted the bad review. The fact that she fumbled through a clumsy statement of what I already knew and then suggested I scrap a working watch for gold content is what prompted the bad review.

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PE

Peter Kaufman

I had an excellent purchasing experience with Peter Demetre recently. About nine months ago I began looking at a luxury watch purchase and was torn between two specific watches. I went to MP Demetre Jewelers and gave both watches a hard look. Peter let me try them on, answered my questions, but never tried to steer me in a certain direction. Incidentally, while both watches are expensive, one is roughly twice the price as the other, and the stereotypical salesperson, I believe, would have tried to guide me toward the more costly option. I left his store feeling certain that, when the right time to buy came along, Id definitely buy from him. I researched these two watches often, and when I traveled, went to other authorized sellers/jewelers to see the same two pieces. The salespeople at those stores always tried to point me in the direction of the more expensive watch, and were the standard "high pressure sales" types. This turned me off, yet simultaneously affirmed my decision to ultimately buy from Peter. I continued to research on-line, and when enough time had passed that I was sure my desire for the watch wasnt just a phase Id been going through, I went back to Demetre. Peter remembered me, and again let me try them on, with no pressure. I knew then more than ever that if nine months had gone by and this guys tactics hadnt changed, then he was the real deal. Again no steering, no guidance; just honest answering to my questions, and unbiased advice. Because of Peters honest and ethical practices, I purchased the watch I most liked, and feel good about my decision. Most significantly because of his course of dealing, hes earned a loyal, lifelong customer. Thank you, MP Demetre Jewelers.

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JA

Jason Blair

Demetre Jewelers was recommended to me by a friend in Texas. I currently live in the DC area and I was hesitant at first on working with them on my very first purchase of a Rolex for both me and my wife for Christmas as they are in Charleston, South Carolina. We do vacation 3-4 times a year in Charleston, so I was familiar with their store, but never walked in. I made the call and spoke with Peter at length and was amazed at his knowledge in the watch industry. I say at length, because my wife already knew exactly what she wanted, but I was still uncertain as to which model I should choose. Peter spent the next 45 minutes walking through the models and giving me the detail of each to assist in my decision. I went back and forth on different models over a three week period and had continued conversations with Peter and his staff. I must say they went above and beyond what any merchant has ever done for me, let alone a jewelry store. They were extremely patient, always courteous and polite, and were always willing to speak with me. I’m embarrassed to say this, but I would imagine I spent 7-8 hours on the phone with them over a 3 week period. Demetre Jewelers and Peter and his staff can only be described as the superlative and preeminent jewelry store. I am already looking at my next Rolex to purchase based on my first experience. 12/20/12 I returned to the store to purchase another Rolex, this time the GMT II. Peter once again was a tremendous help and he makes the purchase painless. He is a true gentleman and I appreciate his honesty. The transaction took minutes to complete and he sized the watch and sent me on my way. Excellent Price, Outstanding Service and Very Efficient!!!

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A

A Private User

I have purchased watches from folks all over the world and I can honestly say that I have never worked with anyone better than the folks at Demetre Jewelers. I have had the pleasure of knowing Peter Demetre and his family for a number of years and they have been always been great to deal with. Peter is extremely knowledegable and easy to work with. He will answer any questions that you have and is always quick to return phone calls and emails. When it comes to Rolex and Omega watches, they are simply the best and I would not work with anyone other than Demetre. I have purchased several watches from them over the years and have directed numerous friends to them as well. We have always been more than satisfied with the product and service. If you are thinking about buying a Rolex or Omega or any other watch for that matter you should talk to Peter. It will be worth it. I should also mention that he has great jewelry options as well and was very helpful in finding various gifts for my wife. Thanks to Peter for being the best watch guy around. Matthew Roberts

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A

A Private User

Demetre Jewelers has been a staple of King Street for years and I always make an effort to choose local businesses whenever I can, however I was thoroughly disappointed with the service I received the last time I went in. I have had watches services and cleaned there for years, and recently took in the same watch to be serviced and before I could even state what I needed to the lady that was behind the desk she rudely told me "we dont service THAT kind of watch here". The watch is a pricey gold watch that they in fact have serviced before. When I tried to ask why not or where I should go instead she quickly brushed me off and acted completely inconvenienced. There was no one else in the store other than myself. I work for a local hotel and constantly have visitors asking where to get fine jewelery, etc. and its a shame that Demetres will not be at the top of my list anymore. In this economy, bad customer service cant be afforded.

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