The UPS Store

Category:	Shipping and Mailing Service
Address:	1643 Warwick Ave, Warwick, RI 02889, USA
Phone:	+1 401-738-4612
Site:	theupsstorelocal.com
Rating:	2.2
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 13

Reviews 11

Jessica Prinz

I recently moved internationally and asked my parents to send me some of my personal belongings via UPS. First of all, they did not give them the right paperwork and had them run back to the store twice. Then, after we were "all set", my package was returned to sender because they tried to insure it for $140,000 rather than $1400. On top of that, the paperwork was still incomplete because when they scanned the international invoice, half of it was cut off. They even told me Id need to pay duty taxes on the items (that were all used & mine) and charged me an exorbitant amount to cover duty taxes that I dont even have to pay. On top of all that, they are a franchise and going through actual UPS for a refund is a no-go, you have to deal with them directly. My package was supposed to be here Tuesday, but Ill be lucky to get it by next Tuesday. Awful. I had never had a negative experience with this place before, but I will never use them again. The Jefferson Blvd center fixed the issues for me and had my package picked back up after a return to sender caused by the incompetence of this UPS Store at no extra cost. EDIT: I was given a full refund of the shipping price (minus the cost of packaging & insurance) and the woman I worked with was pleasant and understanding. Still, my review and feelings remain the same and will not use this franchise again.

Nick Bell

I needed a document notarized and spoke with Ken. He could not have been more rude. He demanded a photo copy of my license and to copy and retain the legal documents he was going to notarize. Sorry but I dont really need Kenny to have a copy of my legal documents for his reading pleasure. It was like he was doing me a favor not that I was a customer about to hand him $60 (for 12 of his signatures). I took my business elsewhere and promised him a review. I found a great couple who did the notarizing for me with a smile and kind words. Mobile Notary Services of RI is the name of the company. STAY AWAY FROM KEN and his store in general.

Matthew Barnes

Didnt know what they were doing AT ALL! Very miserable people working there and not very willing to help. Said they couldnt print from USB so I asked to look at the printer, they could print my file. I got behind the counter and figured it all out but my print had a punk line through it that was not on my file. Was told, "if you need better then youll have to go somewhere else". Waste of time and gas money. Deserve a zero star but not possible

Isaiah Grant

Great customer service and staff that could actually carry on a good conversation and make me laugh. Definitely not what I expected going into a UPS store. They helped me every step of the way as well. I dont know what the other reviewers experienced here, but the bad reviewers smell like they were having a bad day. This is a good business run by good people!

Nathan Araujo

Horrible customer service! I called them to have 250 black and white copies made and they turned me away and the gentleman hung up when I questioned them as how difficult it is to hit the print button. He was extremely rude and said he could not get it done at all. Would never use this store!

A Private User

This worker named Ken Gauvlin is super rude stay away from this store at all costs!!! He wouldnt noterize my paper kuz he wasnt familiar withe my document! He is not paid to read my document he is paid to look at my ID and make sure i am who i say i am ! STAY AWAY FROM STORE 0504

Madeleine Morrice

I was very satisfied with the friendly service I received by the two women working here. They answered all my questions and service was courteous and quick! Highly recommend this branch of the UPS store.

srgavek

The older man with glasses is rude, unprofessional, and unhelpful. I have never had a positive experience here. Try the store off of Jefferson Boulevard if you want a professional experience.

Ashley Matthews

If I could rate this lower I would! The most disgraceful customer service I have ever experienced!! Avoid this place at all costs. The owner is even unprofessional and rude.

Shelly Moore

Not happy that I drove all the way here from coventry and they are closed. Their website clearly said that they were open!

Alvaro Canales

No flexible delivery schedule, even if you ask them.