FedEx Office Print & Ship Center

Category:	Print Shop
Address:	375 Cochituate Rd, Framingham, MA 01701, USA
Phone:	+1 508-879-3125
Site:	local.fedex.com
Rating:	2.9
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 19

Reviews 21

Matt H

Im a business owner in Framingham and have to say Ive been to this location several times and I now dread the idea of ever returning. Main reason is the location is woefully understaffed and reps are either very new, extremely slow or simply incompetent. This location needs to light a fire under workers to improve customer service and speed. People are sending and receiving packages all day and it should be quick and easy, not slow and painful. I had to send one letter with a certified confirmation receipt and had to wait in line 30 minutes during my entire lunch break to behind two other people (each sending one package each) and then to work with the woman on staff who took 7 additional minutes to process my request. She was very polite, but very slow for someone who is watching 5 people stand in line. Never expected to say USPS (government run!) is way faster, more efficient and much better customer service!!

Carol Santos

Oh my god! Worst customer service ever!! Worst experience! Please retrain the customer service people because it seems that they hate their job and treat us like s***.. ridiculous. All I wanted was to fax some stupid papers for my lawyer and this guy was pathetic.. messed up all my papers in which I clearly stated that I had to make sure that we didnt mixed them up!! Extremely disrespectful and had an attitude the whole time... omg I am so pissed. I gave up and went to UPS. Much more reliable and better customer service. They dont just throw you at the fax station. Please re train these people. Nice looking place, HORRIBLE, I repeat, HORRIBLE customer service.

Craig Sutton

Thanks all ! Stephon and The Framingham crew is always great to work with and theyre pretty quick. Its no doubt everyone in the service industry is used to customers wanting what they want and wanting it now. Being solo, self employed and working all the time - life is always in the fast lane. So its appreciated Katryn took good care of me and got my job done fast. So if you are going to do your best to make it happen for me - I will do my best to show my appreciation and make it happen for you. I will be returning again again and again. And one more thing....... thanks again :)

Christine Donahue

I was stressed about creating a photo collage for a memorial service for my father. We had very little time and I was not sure we could get it done. After assembling the photos into a JPEG, I called this FedEx and the employee on the phone was friendly, reassuring and professional. He let me email him the file directly. I was especially impressed that he called me back within 30 minutes with a few clarification questions about the order. We were so pleased by the fast turnaround and the quality of the work. I recommend this FedEx highly.

Saman Pezeshki

By far a very rude and disrespectful bunch work at this location. Unfortunately when the manager (black gentleman) treats customers in a rude manner and finds humor in making fun of you when you are clearly not a "packing expert" like them and question a few things, I wouldnt expect more from their employees. I sure hope the regional managers see my post and look in to this. I own a part time business that is growing and I ship packages 6 days a week. I will probably start looking into UPS.

Hyd/Bad Boy90

Dont waste your time here. I was here Monday morning after thanksgiving holiday, no customers in the store and the lady working behind the counter ignores me takes a personal call and leisurely talks over the phone swearing with the person like so unprofessional. If the FedEx in charge cares and whoever it is gets time please take note. Im never coming back to this place

John Pugh

I have to say that this FedEx store is like no other I have been too. The service is superb. They know what they are doing and it is really well run, especially the guy on Saturdays, Josh I think his name is. He is very helpful and knowledgeable. I drive all the way from Waltham to give them my business as I truly appreciate good service. Keep up the good work.

ChelseaCastillo

They were great at helping me with a long distance order! Very impressed that they completed my order perfectly by working with me over the phone/email. I will definitely use this location again. Ask for Bashar, he was very helpful and took extra time to make sure my order was correct. :) I had a tall order with a quick turn around. Thanks so much!

Kyle Washburn

They charge $.59/page to print. I printed roughly 20 pages of black and white and it cost me $16. In addition to charging by the page, they charge $.35/minute to use the computer. Dont come here to print. Instead, head to your local library where itll cost $.15/page.

Richard Brown

Not a bad location but the staff were terribly unhelpful, never mind friendly. The booth to print your own photos? Well you could buy a how to paint for dummies book and learn to paint your images faster than that machine could print anything and Im not even joking.

Yi Huang

I had the best customer service I have ever received from a Fed Ed Office at this location. The extremely dedicated staff are attentive, polite and speedy with your order. If at all possible, I will always come back to this location.

James Zeeck

All I could think of (while talking to them on the phone) was "what dolts!" I chose another shipper because it seemed I couldnt trust them with a letter much less a package. In my humble opinion. Your experience might be different.

Rod Pinto

Gave 1 star because It is not possible to give 0 star. WORST customer service on Earth! They lose packages, they treat you like nothing and they do not care about it! I am tired of this FEDEX location!!

Kim Lombardo

the team in the store is very helpful. however be careful when you use the online tool, you will be forced into an expensive option - I have been overcharged by $95 for a B&W copy job.

Timothy Feehily

helped out out in a snag. I had to get a poster ready for a conference today and they turned it around in a matter of 3 hours. Great customer service as well.

Francisco Iodice

bad ,very bad experience, very bad customer service do not help , and the person making the delivery never knocked at the door of my house, very poor service

Amit Agarwal

TJ the fedex rep was extremely helpful and super efficient. Thats what I call great customer service.

A Private User

Great service! Always helpful, no matter what the issue. Nice group of people working there.

Jon Lam

Really understaffed but when they do get to you theyll help you to the best they can.

Di Huang

Today, encountered an extremely not friendly woman in photo print department.

Yu Jiang

staff was very polite