Speedcraft Volkswagen

Reviews 4

LU

Lung-Hua Hu

What a wonderful car-buying experience! I am from another country and had never bought a new car in the States or in my home country. Naturally, I was a little sad and nervous when I knew it was time to leave my old Saab behind and move on to buying a new car. I knew I wanted a VW but wasnt sure which model, so I started doing research online. When my boyfriend and I saw online reviews left by happy customers praising how friendly people are at Speedcraft, we decided to drive 45 mintues to see it for ourselves, even though there are a few other VW dealers that are much closer to Providence. I came home with a new VW SE w/sunroof and nav that afternoon. Biggest birthday present Ive ever gotten for myself! The whole experience began with an online request I made to Speedcraft to make an appointment for a test drive. Carrie called within half an hour or so and was extremely helpful and, most importantly, upfont. She told me the internet price I saw, which was very low, was a cash price and I would need to pay more than that if I wanted to take advantage of the 0% APR. I really appreciated her honestly as I did not ask about the price. She made an appointment for me and told me she wouldnt be there on the day I go in but someone will take me. This someone, Richard, emailed me very soon after that. I told Richard the model and the colors (ext. and int.) I would like to see. When we got there Saturday, the car was waiting for us. Richard had one of their salespeople, John Flowers, take us as he himself is in charge of the internet part of the business. Although there were so many customers that afternoon Richard ended up having to take a customer and his family for a testdrive too. John Flowers, our guy, is just a wonderful, wonderful person to work with. I drove home a new car that day primarily because of the staff there, and among them, John was the main reason. He was patient and thorough before, during, and after the test drive. He explained everything clearly and patiently answered all my questions, silly or quasi-intelligent. Even my boyfriend, a seasoned American middle-aged car buy himself, thought John was exceptionally clear and sincere. When I decided to buy, I needed to choose between a night blue SE w/sunroof and a slightly more expensive opera red SE w/sunroof and navigation. James, Speedcrafts general manager who is also currently their acting finance guy, gave me two very competitive prices. I ended up getting the red with navigation. When we were waiting for the paperwork, one of the staff on the floor, Luke, came over to chat with us. If you ever go down there, you will see Lukes beautiful and magnificent jade plant sititng in the showroom. We had a good chat about the plant and a nearby restaurant he highly recommended. When the new car was pulling into the front, all cleaned and washed and polished, my boyfriend noticed a couple of very fine lines on the front bumper. They are really very, very fine. John took it seriously and went back into the office. He came back with Luke and the service manager, Howard. After examing the lines and discussing what makes the most sense, we decided that they will work on this when I bring the car back to have my plate put in (it was after hours when this was happening). I was so impressed at how seriously they took this very minor problem. All in all, I highly recommend Speedcraft to anyone who is thinking of getting a VW. I have only had my new Passat for less than 48 hours-and I am loving everything about it-but I am already thinking about going back in a few years so I can have another one of this wonderful buying experience!

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A

A Private User

Speedcraft is a phenomenal dealership that fully caters to the customer and the customer’s needs. Our family owns two other Jettas and we have a strong loyalty to Speedcraft due to their first class service, knowledge and expertise. They treat their customers like family. We recently entered the dealership at a time when we were uncertain as to whether we were going to purchase a new vehicle or invest further in our current vehicle at the time which needed some serious repair work. Rich showed us the Jetta Sportswagon and I immediately fell in love with it! Rich took the time with us (after hours) to take us for a test drive. We knew that ultimately my next vehicle would be a Jetta TDI due to its safety, reliability and great gas mileage however we were not certain that we were going to purchase a new vehicle as opposed to fixing our current vehicle at the time. Rich spent a great deal of time with us showing us the Sportswagon features and giving us honest answers to all of our questions. It took us a month to finally decide to buy and in that time-frame Speedcraft was always patiently there for us while we asked questions, discussed pricing, options etc without them ever placing any pressure to buy. We gave the go ahead on a Saturday to "find" a 2012 Sportswagon TDI in 3 different color choices. They had my second color choice in by Wednesday! And this second color choice has turned out to be my favorite - White Gold is beautiful!! We have been extremely happy with the Sportswagon and the personalized service that Speedcraft consistently provides. We plan on being Speedcraft customers for life!

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ED

edward white

We brought my wifes 07 passat to speedcraft to have them check the tranny fluid and have it looked at because it wasent shifting threw the gears properly.well they call us back after a day and tell us that the tranny is shot and we need a new one.they gave us an estimate of 4,000 bucks.well we where really pretty shocked because we just dident feel as though the tranny was shot because it would drive fine at times and act up once in a while.we asked them what was wrong with it that it needed to be replaced and asked if they had checked the fluid.they told us that they did not check the fluid but they did run a diagnostic on it (wich cost us over a 100 bucks) and they they determined it needed a new tranny.so we figured that we would take it somewhere else to get a second opinion.Im not gonna name the place we took it so that people dont think we are just trying to drum up business for another service provider but it wasent a dealer.so anyway they call us back the next day and tell us that the fluid was low due to a rusted and leaking line and that there is no real damage to the tranny.cost for lines and labor $450 bucks and 2 days of being at there shop due to holiday compared to $4,000+ and being at vw for god know how long. So Im pretty upset with the fact that they are either to incompetent to diagnose a simple tranny line leak or that they just blatantly tryed to scam us on the cost of a new tranny...so if you are having any service done threw them that you question please get a second look at youre vehicle it may save you some money.

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PE

Peter Lund

Overall Speedcraft did a great job of taking care of my needs. I originally contacted them for a quote on a TDI Golf a few months ago at which time I decided that I wasn’t ready to purchase. I was not pressured at all. I requested that they keep me informed and to check back with me in a few months. Amazingly they did contact me in a few months although I still wasn’t ready. When compared to other dealers they respected my communication preferences. When I decided that I was ready to purchase Richard the Internet Sales Manager was great. We spoke about a vehicle on a Tuesday. Richard took the time to explain pricing, dealer hold back and current VW promotions. I committed to a price on Wednesday and I picked it up the next day. Richard had everything prepped such that I only had to go to the dealership once. I walked into the dealership at 7pm and Richard left me in the capable hands of another member of the Speedcraft staff Tom. Tom took the time to detail my potential vehicle and spent almost an hour going over the features of the vehicle. The whole dealership (Sales, Appraiser and Finance) stayed open well after closing to help with my purchase. Tom even helped transfer all the junk in my trade to my new car. All in all a great car buying experience

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