Heart Rate Monitors USA Inc

Reviews 12

A

A King

I ordered the M400 watch with the heart rate monitor. Upon receipt due to confusing packaging I wasnt sure that I had received my full order. I called in to inquire about and spoke to a very rude customer service representative name Katie. Due to her not listening the very polite manager Jennifer was about to send me a separate heart rate monitor for free, to which I stopped her and asked a few questions and clarified my initial reason for calling, which saved her from sending me the heart rate monitor and the company losing money. Fast forward, 1 day and I realized I got the wrong watch. Simple I planned on returning it through the unbeknownst to me broken returning form on their site. Which leads you to believe you will be sent a printing label. Since it was broken I had to call in and spoke to none other than the same infamous Katie. Who was even ruder today than previously, she told me I had to pay shipping and when I asked to speak to a manager she put on hold for 6 minutes before getting back on the phone and saying no manager was available. I have chosen after all this unnecessary confusion, not to order with this company anymore.

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Matt Harvey

I had a problem with a product that I purchased through HRM. I called the manufacturer, and they gave me the ring around... Told me that Id have to wait, send the product back, and then theyd send me a replacement within a month. With the amount of money that I spent on the product, I was seriously disappointed. I called HRM, told them what happened, and they made it right so fast that I was completely blown away by their customer service.

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JE

Jennifer Cathey

Horrible company. Ordered something through them on Amazon. Because of an error on their site I was sent the incorrect product so I returned it. I had to pay to ship it back and they charged me 10% restocking fee which means I paid money for nothing. They never admitted their error or offer to correct it despite multiple messages and complaints. NEVER ORDER FROM THEM.

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SH

Shannon Thomas

Garmin Forerunner 25: Faceplate was on upside down resulting in buttons not lining up with correct labels. This creates an inability to properly use the watch. I purchased the watch on Amazon, so I requested to return it. I was notified that I could pay for shipping and they would let me return it.

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Oye Caballero

Out standing customer support! I am very satisfied with the way they assisted me and how they dealt with my issue. I would defiantly make any future purchases with HR monitors even if cost the extra buck. Thank you again for the great experience, keep up the good work guys!

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Shawn Temple

I contacted Katie and she was super helpful, providing a complete and accurate response in first call. I received my order as promised. Packed by Ginny! Thanks and I look forward to using your web site again in near future. Shawn T.

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Gloria Andrade

Ordered a Fitbit Flex and it arrived very quickly. I will definitely be ordering from Heart Rate Monitors USA again in the future. I spoke with Katie from Customer Support and she was very helpful too.

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BE

Beth Hartman

Great company!! Ordered my Monitor and it came super fast, had a question and called support they were wonderful to deal with. So nice to deal with a small company that cares about its customers !!!

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abby kolarik

Had a question on a product I ordered from here and they had such a quick response. They answered my question perfectly! Thumbs up for Heart Rate Monitors USA!!

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Belinda S.

SCAM SCAM SCAM!!! I ordered a Garmin watch and after waiting for weeks, still nothing received from this company!!! And NO refund!!! BUYERS PLEASE STAY AWAY!!!

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CA

carlos garcia

excelentes vendedores,rapidos y seguros los felicito

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PA

Pamela Gatlin

Apparently, if you open the box, you have to pay a 10% restocking fee to return. This is not clearly stated on the refund policy.

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