Verizon Authorized Retailer / RW - Downingtown, PA

Category:	Cell Phone Store
Address:	3903 Lincoln Hwy, Downingtown, PA 19335, USA
Phone:	+1 484-786-9134
Site:	r-wireless.com
Rating:	4.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 36

Reviews 19

Stephanie McErlean

Shawn helped me immensely today! I had the unfortunate experience of getting my phone wet and losing all my information. The previous day, I bought a new phone and accessories at another store (apparently, there is a difference between an "R" Wireless and an "A" wireless). That store didnt take the time to help me recover my information. Shawn spent an hour with me and was very knowledgeable. My phone was completely restored. Unfortunately, all my money went to the other store so there was nothing in it for him. In the future, I will bring my five cell phone family to this store exclusively.

Jeremy George

Dave Musacchio was a big help with my transition from ATT via Sprint. It was overly complicated as both numbers were being ported through three different carriers. This was also my first experience with the droid platform. Dave patiently went through the finer points of using my LG device. Even followed up the following week just to see that everything was satisfactory. My only complaint was his handshake is slightly vigorous and he obviously hits the gym which could be a problem for weaker men. satisfactory. Id highly recommend him and this store.

David Cannon

Dave Musacchio helped me switch over from an iPhone to a Droid Turbo. He was helpful both in the store when making my purchase and made himself available to me after to answer any questions I had regarding the change. He helped make the transition easier for me and never left a question I had unanswered, nor did he he act like an average "tech guy" and make me feel like any question was stupid. I love my Droid and was happy to have such great customer service while learning how to operate an entire new device.

troy ruth

When my phone bricked on me, the staff at this location helped confirm my fears, but counseled me on my next steps to get my phone repaired under warranty. Then during a subsequent visit to activate an old phone to hold me while my primary phone was being serviced, they again took care of all my known and unrealized needs - ensuring that I was fully informed regarding my repair options, even though it was being conducted by the manufacturer. These guys know their business and have great customer service!

Maggie Cannon

I run a small business from home and have had numerous occasions to work with Dave Musacchio both over the phone and in person. Each time he has gone out of his way to help me and answer any questions I have. He has helped me with many different Verizon services, including Fios, iPhone accessories and phone lines. I have and will most definitely recommend his services to any friends or family looking to upgrade phones or switch to Verizon.

Mark Walsh

I came in today because of an issue with the SIM card on my LG G3 and to buy a new case. I was assisted by Adam who was very helpful. He got my phone working again in no time and got me a new case. While I was here I noticed a sale they were having on some tablets and he politly explained everything to me and helped me purchase them for my children. Adam and all the staff at this store are amazing. I was very impressed and appreciative

Cody Beidler

Chris Hardie was fantastic he took the time to talk with me a help me find a phone that worked for me! He answered all of my questions and there must have been 30 of them! His attention to detail was impressive and he was patient with me and helpful while I picked out the perfect phone case for my new fancy phone! This store is the only store I am coming back to for all of my mobile devices!

Judy Heydt

Excellent customer service at R Wireless in Downingtown, Pa. Anthony Fillman is knowledgable and detail oriented. Mr. Fillman was courteous and polite and he listened as we explained our needs. Anthony was very helpful with our upgraded phones and service contract. A person providing these skills should definitely be the store manager. Thank you, Judy & Maria. Judy & Marias Travel, Inc.

marita marano

Dave M did such a fantastic job. He helped me get my FiOs bill fixed then unbundled my home and wireless bills so I could get a new phone on the installment plan! He spent well over an hour and a half setting up my phone and teaching me how to use it. The store was so easy going and I felt so at ease there. I would recommend this store to anyone!

Ryan Crossman

Dave Musacchio is one of the best customer service representatives I have ever dealt with. Not only was he courteous with my entire family, he hand held my sister through her plan in Canada. With other carriers it was a major pain, but Dave deserves a glowing recommendation and he has the utmost salesmanship. I highly recommend.

Alicia Syx

I stopped in today and Adam Lauver helped me. He was awesome!! He helped me with my issue efficiently and he has amazing customer service skills. This was the third store Ive been to this week and was honestly dreading going to another one but he knew what he was doing. Never going to another store again!

Bryan Schliesman

I came in for an upgrade and Chris helped me with everything I needed and more! He was extremely polite and easy to talk to, and he was able to get me everything I wanted. This was the best experience I have ever had buying or dealing with a phone. Chris was very respectful and friendly!

Helen Eckel-Wiener

Dave M greeted us promptly, and asked what we needed...I had "lost" the ringtone on my phone...a simple setting change was needed. Dave took a look at our plan, saw a promotion, and hooked me up with a tablet and saved us $20 on our monthly bill!!! Fixed my technical issue and more!!

Donna Blaney

Riley was extremely busy today, he came to us in between customers and let us know he will help us soon. He was very professional and helped us get done what we needed to get done.Im leaving here a very happy customer and hopefully Riley will take care of me hes fantastic

William Blagmon

We were very pleased with our recent experience this morning. While initially coming for a routine request to activate a phone; Dave M. was very helpful in pointing out options that aligned with our needs. His customer focus, humor, and friendly demeanor were noteworthy.

Carole Streckenbach

Hi I just spent time with DaveM getting a tablet and smart phone. He made a great effort to supply me with the tools I would need to function in business and kept the extra programs to a minimum. GREAT SERVICE...Love Verizon people.....always very helpful. Carole

Carole Plummer

My contact was Adam at the Thorndale store. He was fantastic and cheerfully set up my new iPhone. My phone was a gift and I felt a tad guilty coming into the store for help. Adams customer service was great. He even offered to help me with future questions. Kudos!!

lauren muntz

Dave M did an awesome job setting up my new phone! I go through phones like I go through clothes, so it was always a process for me. Dave made it painless and was so funny. I would definitely recommend this place for anyone with Verizon. They are very helpful!

Brandi Jennings

Dave M. was every helpful & polite was also able to answer ALL of my questions with an actually answers.He helped me right away set up my replacement phone transfer all my pics,contacts,etc. and didnt take all day doing it thanks again Dave appreciate it☺️