Barbour

Reviews 3

RI

rich cutshall

They have NO satisfaction guarantee. Even when talked into an impulse sale I am told an exchange for the one I wanted isnt possible: Beware that the store personnel will take your money but they do not deliver service, might was well pay half price on the internet. I own two coats, a Bedale and a Burghley and use them outdoors, as intended, and the products perform. They sold me a hood for my Burghley and insisted on a quilted lining because the tartans wont match. They dont on my Bedale, and I dont care on the Burghley either. All was well until I found out today that the quilted hood makes the coat unusable above 45 degrees f. Hot doesnt do the thing justice . . If they dont exchange it I will need to cut out the quilting. If they do exchange it I will update this review and reluctantly give another star, but there is no excuse for this when I can get the hood for $30 on the web, they charged me $60, so they are making over 100% anyway.

EM

Emma-Braxton Miller

I bought a jacket on black friday and have worn it everyday since, but that is not the reason for this review. Yesterday I received a handwritten note from the sales associate that helped me. I am still blown away with the professionalism and the fact that he took time out of his day to do that. He went above and beyond helping me find the perfect fit and liner for the jacket and I cant thank him enough for this letter. Youre the best Matt! I highly recommend Barbour, this store in particular, and ask for Matt when you walk in.

BR

Brandon Valentin

Awesome customer service.