Verizon

Category:	Cell Phone Store
Address:	4415 Commercial St SE, Salem, OR 97302, USA
Phone:	+1 971-240-4162
Site:	verizonwireless.com
Rating:	3.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 23

Reviews 11

Briana Murphy

First dont even bother going here if you can help it. I went to exchange my phone. Walked in the door, checked in and then proceeded to wait for 45 mins. There were probably 3 people who were actually,working in a store with 10 employees. I saw people shuffling papers, wandering around and not really doing anything. I saw people who came in after me being helped. Not one person bothered to ask if they could help me. Even after walking by me multiple times. After sitting forever on their stupid little round couch, I finally approached a group of employees and asked why I hadnt been helped yet. Turns out I wasnt checked in. Rather than helping me immediately they checked me in again and then said they would find someone to help me. Why the two employees not doing anything couldnt help me I have no idea. When I was eventually helped I found out I couldnt even do what I needed to do in the first place. Props to the few people actually working there. But aside from that I have never witnessed such a blatant lack of Customer service. What a bunch of clueless snobs. Never going back again. If you want someone to actually help you go to the Go Wireless store down the road or to the Verizon store in the mall downtown. Most of the people who work at this location are a complete joke.

Benny Mc

I had the worst experience at this location. the people here dont know how to read or look at your billing they kept giving me excuses and trying to brush me off when I would comfort them about all the extras on my billing . They had NO explanation how the company Verizon works. They are all about scamming you and trying to get out of helping you address the problem. This is a new store , I will never ever go back there. Nothing got resolved as usual. They say they never give Cash back in the store thats not true. They also proceeded to tell me that I purchased something online when that was not true it was bought at that STORE!!!! All they do is give you the run around, they are VERY disrespectful. You tell me how a manager can say they dont have any idea what the scamming sales associates are doing. Management really needs to work on their managing skills or get a new one that can help the customers.

marcus l

I traded in a phone off an account with another company. The soon to be wife did the same thing. We opened a joint account. We werent informed of the extra fees. The pay off for my phone from another company is lost in limbo months later. Im getting collection notices from the other company who is wanting their pay off. So, to protect my credit Im paying out of my pocket. The T-Mobile commercials are 100% accurate as to Verizon having hidden fees. The customer service keeps putting me off saying sorry. If I had the option Id give them the phones back and go to any other company but of course my only option is to pay hundreds of dollars to cancel lines of service. Im beyond shocked with the lack of professionalism or concern the employees display. Its very sad that I mad such a big mistake as to take my business to Verizon.

Carol Goyer

Went in to upgrade my phone and while I waited they tried to up-sell me on 6 different products- a driving service, internet service, a Bluetooth speaker, a three pack of phone cases(after I told rep I already had one), a bigger data plan, and an iPad. Absolutely ridiculous. The store was well kept and there were at least 5 extra employees standing around. I was embarrassed for my salesperson who didnt even have enough excuses to try to sell me these things she knew I had zero interest in. That being said I love Verizon and I always have a great experience when I call corporate or use the online chat feature. Next time I will just do everything online.

Kelly McClure

Sean, who I think is the manager, and the rest of the team are extremely helpful, friendly and compassionate. (which comes into play when your phone breaks for no reason) The first time I went into the store to figure out why my phone wasnt working, Sean was extremely helpful and made my experience less painful. He even spoke to my father on the phone with extreme respect and dignity! He was very professional and kind. The second time I stopped in, Robert was just as helpful and enjoyable to be around. I will definitely recommend anyone to this location if they ever need any help with their phone or want to purchase anything! Thank you guys so much!

TheManofbass

Went in there because I bought a phone I wanted to see if it was unlocked and the front door person blatantly lied to me and said I cant without activating service. Might want to make sure the person youre helping has never worked in the cell phone industry before lying to their face. After explaining to him how he can, he told me he refused to do so unless I activated service. So now instead of giving it to my sister for her to activate service Im just going to activate her on t mobile since I know it works there. Good to see you guys are working so hard to dethrone yourselves as top provider!

Lee Thivierge

Walked into the store to pay a bill noticed there was about five reps working three who were with customers 2 were not with anyone I walk straight back to the automated machine to pay my bill, paid my bill and left the store not one person that works there acknowledged that I even walked into the store or asked me if I needed any help with anything even know two of the employees were not helping anyone so Im rateing this a two star because the bill pay machine worked properly.

Mg Thomas

The best service I could ask for, My husband and I went in for what we thought would be a complicated process of switching from another carrier to Verizon,and we were relieved of the stress because of the great care and customer support we got from the staff (spencer,Jeff and David)Not only did they work with us to help us stay in our budget for our plan but they helped us pick phones out that sutes our lifestyle.I highly recommend going to this Verizon store.

Travis Halfman

This is a bright and shiny new store in south Salem. Compared to the other Verizon stores in town, this one is crammed to the gills with phones, tablets, wearables... Its a little overwhelming the number of cool gadgets you can get in one location. However, a recent trip here was a bust when they were sold out of the device I was looking for. Ended up buying downtown at ANOTHER Verizon store.

Allen Miller

Always great service from the staff at this location. As far as the company goes, Verizon has wonderful cell/data service! They are behind the times with no rollover data, still charging existing customers activation charges on upgrades, and overpriced accessories. That being said, Id still recommend them. Update.... Now unlimited data!

Jessica Payne

Terrible experience! Was over sold on an item and when it didnt work I had to return it to this store because of proximity and was treated like I had stolen the device to begin with. Sean is not a "solutions manager." This place is also understaffed.