The Dr. Martens Store

Category:	Shoe Store
Address:	2 NW 10th Ave, Portland, OR 97209, USA
Phone:	+1 503-552-9000
Site:	drmartens.com
Rating:	4.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 100

Reviews 26

Don Anderson

They didnt have my shoes in stock so they said they would order them and call me. It should take a week, maybe two. Two weeks go by, I hear nothing back. So I call them. They havent arrived. Not sure what is happening. No other explanation. Give them another week. So I say ok. My work is paying for them and they are a major company in the area. Another week passes, going into two weeks and now well over a month. Nothing. No phone calls from them, no idea? They have them online. By this time I could have ordered them online and had them weeks ago and still, nothing. They could have ordered them online and at least called me to tell me anything. Something? Not available? Problems with the order? Can we help you with something else? Wow, very bad customer service. I will never walk foot in the door again. One of the absolute worst customer service experiences I have ever experienced! Nice shoes, I think? They did suggest I buy them in another color. Really? Terrible store.

A Private User

I just got my first pair of docs ever (dark brown 3 eye) and theyre great. I was a bit worried about them being stiff at first but they are very supple. I got the "for life" shoes so they were a bit pricey (but the same as available on the website). But they are definitely worth it. Service at the PDX store was very good. Im pretty far from the typical Portland alterna-crowd but was treated very nicely (Joel was the guy who helped me). He explained the whole registration process and how the "for life" guarantee works. I would ordinarily say I would go back their again but with the "for life" guarantee, Im hoping not to! FYI, they are moving their store in October 2010 to 10th and Burnside.

val patton

The staff at the Portland Dr Marents is amazing with customer service, phone and in person. I appreciate I didnt feel like theyre using me to meet a sales quotas. The staff is personable, friendly and I observed them working as a stellar team together. This location has as great of a variety as the Dr Marten website and this location has more availability in sizes then I online. I am super happy with my purchase of a new pair of Kristy Boots! My previous 10 hole boots lasted me 19 years and only recently the ankle seam tore leaving a large hole, but the quality and durability in DrMarten led me to return and I hope this new pair holds up for a quarter of my previous pair.

R Sibilla

I purchased a pair of boots here around January 2016. I didnt wear them regularly (maybe three or four times) until I brought them on a trip in July that involved four or so days of heavy walking. When I returned home, I found that two of the seams had began to come unsewn. Disappointed with the fact that Id gotten under 10 wears out of these (very pricey and seemingly well made) boots, I took them back to the shop (over six months after buying them, mind you) to see if anything could be done. The boots were taken and fully replaced, free of charge. I cant vouch for anyone elses experience, but this was above and beyond what I had expected. Great customer service.

Mark Taylor

So I attempted to order a pair of docs online and as luck would have it, the only size that was sold out was mine. So I thought well Ill call the store in Portland and see if I can order it from them. I called. They have it. One pair in my size. But....They cant send it to me because they dont do phone orders. What kind of service is that? Ridiculous. The guy was very nice but I got no satisfaction. I have many pairs of docs. This really sucks.

John-Paul Ortega

MacKenzie and Kylie (I hope I spelled their names right) were so incredibly helpful when I was in yesterday dealing with an issue. They went far above and beyond anything I could have asked for and are truly an asset to your store and company. Youve earned a customer for life because of them!

West Beaumont

Love the shoes. Customer service sucks. The greaser guy looked great but apparently all of his effort was put into the image and there wasnt much left over for customer service. I repeated myself several times that I am hard of hearing and he continued to speak softly, looking down.

Rick Glos

This is my 3rd pair of shoes Ive purchased here. The staff is always very friendly and helpful, never pushy. They have an excellent selection and if they dont have your size, they will write down the size and style number and recommend you to order it online.

Lucas Miller

The salesperson that "helped" me the first time was awful. Condescending, abrasive, and inattentive. That being said, the following two experiences with Tylo and Aiden were great! Thanks guys! Youve taken a negative experience and turned it around.

Ryan Brown

I recently bought a new pair of Dr Martins her and had a great experience. I knew what I wanted. The salesperson helped me find the right size and gave me great information about how to break in my new boots. I was in and out in about 20 minutes.

Sara Brewster

Mackenzie and her coworker (I didnt grab his name! :( ) were fantastic in ensuring that the three of us walked out of the store with exactly what we wanted/needed. It was a fantastic time shopping with them and at the store!

A Private User

You know you want a pair! Classic shoes in awesome new colors. I adore the new heels and dressier shoes that keep coming out. The staff at this store were really helpful when I was in there. Beautiful shoes!

John F

Bought a pair of shoes that delaminated four months after I bought them. After calling Dr Martens customer service I was able to get them replaced under warrantee by returning them to the store.

Michael Ninen

The employee that helped me did a wonderful job. This store has employees that are very helpful, unique, and kind. I felt extremely welcome and I would love to come shop here again!

Christiana Nadolny

Its rare to find a store that exclusively sells Doc Martins. The staff was extremely kind & helpful. I got some pins for my sister who is a die hard Doc Martins fanatic.

Jessica Schutt

Friendly staff, only issue was they didnt have quite a few color options I wanted in 7 which is a pretty common size. But I ended up finding the perfect ones!

Lilith Regina Inferni

Natalie at this store is super awesome! She is very helpful and nice and I really appreciated her customer service. I will be sure to visit this store again!!

Todd Melton

Great store..came from the east, and didnt have a DM store back home. Great to find one. Employees were very nice and helpful!

Vanessa Franchuk

Saying one thing over the phone and when you walk in person they say totally different things. Very disappointed.

Camper Ruybal

Good customer service and long lasting products. Once you go to the Docs for shoes youll have them for years.

Kjersten Johnson

Great layout and awesome products! Workers were helpful, but not annoying or pushy.

Amie Gonzalez

Super nice sales persons that were very knowledgeable. Would definitely go back!

Jasmine Lee

Patient and helpful customer service. Very happy with our purchases.