Red Light Clothing Exchange

Category:	Used Clothing Store
Address:	3590 SE Hawthorne Blvd, Portland, OR 97214, USA
Phone:	+1 503-963-8888
Site:	redlightclothingexchange.com
Rating:	3.4
Working:	11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–9PM 11AM–9PM 12–7PM

Location

Photos 64

Reviews 6

Hannah

Customer service is the worst I have ever seen. Ive been there many times and every time am greeted by one rude cashier or another. When I asked a question about where the dresses were, the cashier sighed VERY obviously, and made it seem as though it was SUCH an inconvenience to show me where they were. And when he could FINALLY drag himself away from his all-important business of doing nothing but glaring around the store, he took me to the far wall and quickly pointed to a selection of PANTS, saying "there are the dresses". He then left me there, and I finally found the dresses on the opposite side of the store. The next and last time I went there, I found a hat that I REALLY REALLY wanted. However, it was on display and therefor not for purchase. It would be available the next week, when I would be out of town. I asked the cashier if she could please reserve it, and she said she would but only if I paid in advance. I did. HowEVER, when I returned to my trip, I found the hat that I had drooled over for weeks had been BOUGHT. Furious, I told the same girl that I had reserved the hat with that I had ASKED FOR IT TO BE RESERVED and asked where it went. She replied "first come first served" and refused to refund my money. NEVER GOING BACK AGAIN!!! DONT GO TO RED LIGHT UNLESS YOU WANT TO BE BELITTLED AND CONDESCENDED BY THEIR DISHONEST EMPLOYEES!!!

lady perez

First, I was followed around the store by an associate. Then it got worse (more on that later). I test by going to another aisle, and sure enough, there they are, suddenly deeply interested in sifting through the items right next to me. I did nothing to indicate I might be stealing. I didnt even have a purse that day. Im polite and have good hygiene as well, what went wrong?... Look. Im brown, and I have been followed with no shame before, so it put me on edge. But I wanted to think the best of people. Maybe I was just hyper-vigilant. Then it got worse. I went to try some stuff on, and had the lights turned off on me while I was in the dressing room. I wish I were making this up. No, they werent closed or about to lock up, and they knew I was in there. (I checked in with an associate before I had gone in, and my door was closed with something hanging outside that was very obvious, as I was told to do.) Ive got a shirt halfway on and the lights go out. I call out two different times "hello, anyone there? can you turn the lights back on?" and the second time, I have the shirt on, walk out, and I can see the associates out there as I call out. It appears they cannot hear me, but I can see them there. I found my original clothes in the dark and got the hell out of that place. Why am I not surprised with this behavior.

Rebekah Steele

I went the red light to sell a few items. Which were all in new condition except for one skirt, but that was still in great condition. The dress that i was selling had never been worn and it was worth a little more than $237 brand new. Typically at consignment shops and thrift stores if something is in new condition the will sell it in there stores for 50% of the actual retail price. So that means they would sell the dress for lets say $115 and their policy is that they give you 35% of what they are selling if for. That means i should have gotten $40 for that one dress. I also sold two skirts. One that was brand new. Never worn. Retail valued at $175 50% of $175 is about $87. 35% of $87 is about $30. So thats $70 i should have gotten so far. Thats only 2 items. I had 3 more items that i was selling. All of the items that I was selling were well known brand names like Baby the Stars Shine Bright, Angelic Pretty, and Jump from paper. I sold them 2 angelic pretty skirts, a peacoat from an offbrand shop, a baby the stars shine bright dress, and a jump from paper purse. They gave me $36 for everything i sold, and they didnt give me the chance to decline their offer. Did i want to sell all of those things for that amount? Heck no. I do not recommend selling to them, or buying from them. Everything is over priced.

A Private User

They discriminate against woman who carry a laptop case/messenger bag instead of a purse. I explained to this woman that I carry it instead of a purse so I shouldnt have to give it to her and I kept pointing out people with bags, she took one persons backpack but that was it and I insisted that she should take everyones bags, and not be so selective, so her response to that was to get in my face and in a very rude tone say "Fine! Do you want to stand here and check in bags for me, Im very busy! " yet when she saw me, she had to stop in the middle of ringing someone up inorder to tell me in check in my bag, yet when she was just standing there with no one in line, she did not request a single purse, and I saw well over 20 walking around yet that was okay with that woman but because I carrying my wallet, electronics, and other belonging in a small laptop case instead of a purse, I get discriminated against. I left there feeling that even though they have clothes that appeal to those whom are different they still have expections of certain genericies, such as woman carrying purses with their belongings contained within, and that if they have something other than a purse that they would steal, which is something I would never consider doing and I do not appreciate the insinuation.

Nico Flores

Every time I come here the service is horrible. The staff is unhelpful, unprofessional, and sometimes straight up rude. There is an extremely strong condescending and "better-than-you" vibe as soon as you walk in the door and are haughtily greeted by the cashier. When I brought my clothes up to the selling table the person working there was very terse, and acted like I was stupid for not knowing the process for selling with them even though it was my first time selling there. They ripped my bags, and were similarly demeaning when I didnt know how to pick up my unsold clothes or collect my in store credit. The woman explained that she was off the clock which "apparently no one else knew" and that she was done and "tapped out." She and a coworker made fun of another customer behind her back for accidentally tearing a dress while trying it on. All in all, an exhausting experience for an ok clothing selection, and ridiculously high prices.

Lindsay Scanlan

The management must have changed, because I was treated rudely by two employees over the price of a t-shirt. The cashier dismissed me when I pointed out the shirt was not, as they insisted, made in the 1970s (the character on the shirt was COPYRIGHTED in the 1970s, the shirt itself was more likely made in the 90s based on the design), and if it was not a huge factor in the price I wouldnt have pointed it out (they insisted the price was more because it was allegedly from the 1970s and even insisted that it should be priced higher). They snapped at me that if I wanted to debate the price to talk to the exchange counter. I got dismissed there too without even finishing my sentence. I ended up paying 18 dollars for a shirt that should have been 12 or 14. I love this store, but if I treated customers at my retail job the way I had been treated by the employees, I would be in serious trouble.