NAPA Auto Parts - Genuine Parts Company
| Category: | Auto Parts Store |
| Address: | 730 SE 9th Ave, Portland, OR 97214, USA |
| Phone: | +1 503-233-2533 |
| Site: | napaonline.com |
| Rating: | 4 |
| Working: | 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 8AM–6PM 9AM–5PM |
Location
Photos 29
Reviews 36
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Ashley Rambo
I went in a few weeks ago looking for wiper blades for my 2003 Passat. I had been to to other car shops and no one could find the right blades for me, without spending over a $100. I went to Napa by chance, as their right next to my doctors office where I had an appointment. Not only did Kevin work with me to find the wiper blades I needed, he even tried on and tested a few generic brands to see if they would fit. Kevin was amazing, through trying on and testing he found some wiper blades that didnt come up in the computer search and even gave me a discount. I went in thinking I had to spend over $100 but Kevin hooked up some generic blades for $35 and they work beautifully. There was another guy working, they both were great. Amazing customer service, patience and good sense of humor to boot! I will being going to this NAPA first for all my car needs. They got themselves a lifetime customer from the great service.
RA
Rachael Husted
CeCe and Kevin were great!! Someone had stolen my license plates and I was having difficulty getting bolts that fit my car (rear holes were a little small and front ones had been drilled in by previous owner). They both took the time to find anti-theft bolts and come out (in 100 degree weather) and put them on for me, even though this turned out to be not an easy task on the rear plates. CeCe even filled me on on how thieves will not steal your plate if cut slices into your tags - that way they cant get the whole tag and re-use. She even got out her box cutter and carefully cut mine for me (cant even tell until you get up close!) This is definitely now my auto parts store going forward. Thanks guys!!!
TI
Timothee BERTE-RENOU
Just had the worst experience at this store, I made an online order for 2 sway bar links, order confirmation shown that the parts were available in store. I show up and the sales associate is telling me only one of them is available. I come back to the store 3 days later, pay for the parts and go home, guess what? The 2 parts inside are not matching! Im gonna have to come a 3rd time, this time to get my money back and never shop at this store anymore. Thank you NAPA for your unprofessionalism !
BE
Ben Scott
Called 5 different auto parts stores looking for a direct fit replacement battery for an 07 VW Jetta. Every other place wanted about $150 without the core charge. I ended up choosing Napa because they had it for $130. When I showed up CiCi provided excellent customer service and got me squared away and on my way in no time. I seriously couldnt have been treated better. She made such a good impression on me that I will be going back here for all my future projects. Very grateful.
AL
Alex Vivian
Went in to get a new rear blinker bulb but stripped the bolt when trying to install the bulb in the parking lot. Went back inside and Cici came outside with us and helped us install the whole thing and even fix what I broke. One of the best experiences you could ask for at a store. I recommend this store to everyone and will definitely go back myself when I am in need of any type of automotive help.
SC
Scott Wirkus
I try to buy all my parts in NAPA stores, but Ill never shop at this location again. The employees lack any customer service skills; theyre just plain rude and unhelpful. At first I thought it was just maybe a one time experience, but Ive consistently been treated this way by anybody Ive dealt with here. Id rather shop on the Washington side and pay sales tax then do business with this place again.
AU
Autumn Long
Just stopped in to buy a battery for my new Lexus and CC at the desk was sooo great! She helped find the right one when it was really busy, made sure her info was correct by checking vin number too. Let us borrow the tools and it was really quick and easy. Thanks again CC! We need more people like you who care about their job.
RI
Richard Pinkerton
Im a tow truck driver and come across a lot of auto shops and auto stores in Portland. This Napa is hands down the most helpful in the area. Kevin was amazing in helping me and Im sure all his other customers are just as happy. They even turn rotors down here! Take it from an auto pro, shop here first!
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M V
Walked out after being ignored trying to pay. A person that walked in while I was waiting to pay was served first. Two of the sales people were not very helpful, the third, the young fellow was serving other customers. With many choices of other autoparts stores in the area I will not go there again.
AL
Alex Boyd
These guys dont make the best filter wrenches, but they still give one a lifetime warranty. Ive gone through five so far and I feel like that is on purpose, so that I might buy more products. Thank you for always being nice when I have to return these filter wrenches.
CH
Chris Waymire
Great shop. Ive been using this parts shop for years for everything from late model cars to some of the more unique cars, trucks, and motorcycles that Ive worked on. Im amazed that they carry parts for some of my 50 year old vehicles.
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Victoria Holmes
I worked with C.C. and she was extremely helpful I must say!!!! I was given an awesome discount for my Mercedes-Benz and Im so happy with the service!
A
A Private User
friendly little store with staff that is knowledgeable. they ordered some snow tire cables for me and gave me a AAA discount.
A
A Private User
Nice folks at this NAPA, plus the full machine shop make it a great resource for everything automotive in the inner SE area.
NA
Nathan James
Excellent customer service! If they dont have a part they know who does or can have it sent over quickly. Very helpful!
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Bryan Robb
Terrible customer service. Just give them a call and ask if they carry a part and youll find out on your own.
AD
Adam Ryding
Dont forget to bring your AAA discount and ask for their commercial versions of parts. Its much cheaper!
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Ryan Kale
Best spot for parts because they hire people that actually know things unlike most other parts stores
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Tomoyo Wells
They dont carry right parts for right cars. Thats all I can say. I will not go back there again.
JA
James Hinsvark
Got a great recommedation on low profile chains for my car. Salesperson was super helpful.
HO
Holly Jacobson
Steve was very helpful and helped me with my O2 SENSOR. He was very efficient and nice!
RI
Riley Berger
Super helpful staff, great prices, and all of the parts I needed in stock for a 90s car.
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Lonnie Rewa
Friendly knowledgeable staff. They always have what I come in for. Easy parking.
ST
Steve Tank
Friendly reasonably priced products. I bought wipers and the salesman installed!
JI
Jim DeMarco
Napa stores sell higher quality parts than most but cost more. Helpful staff.
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Dane Casperson
Cost you an arm and a leg, get your parts online and save your wallet
JA
Jack Straw
They will answer all of your questions and even let you borrow a tool
JA
James Mayfield
Great place. Service at NAPA is a step beyond the other part places.
GE
George Milliken
Went in to buy a headlight and wipers. Got those things. A+
AL
alberto pizano
Muy bueno
IV
Ivan Sobovoy
Limited selection, service is somewhat slow.
JO
Joseph Rioux
Good selection and knowledge
MI
Michael Joffe
Knowledgeable staff
PE
Peter Oliver
Excellent service!
LA
Larry McVicker
Always good.
RI
Richard Brown
Its a napa
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